Oakmans Estate Agents Reviews 

526
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 387 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and genuinely helpful, making interactions pleasant and supportive. Many highlight the exceptional service, noting how the team provides clear explanations and proactive assistance, ensuring a smooth, stress-free user experience that simplifies complex situations. However, some customers noted issues with communication and professionalism. A few reported a lack of follow-up on requests, like surveys or offers, and concerns about staff not prioritizing customer needs. There were also mentions of dismissive management, administrative delays, and instances of unprofessional conduct, including concerns about disrespect and the handling of personal information during property viewings.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting professional, easy, and... See more

User experience

People report positive experiences with user experience, often highlighting how staff made them feel at ease... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers praising excellent communication during... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jilly came to value my house and sell it. The whole experience has been amazing, she's really professional but also such a nice person. She's given a clear realistic plan of how to sell the property b... See more

Rated 5 out of 5 stars

Lisa the mortgage advisor was exceptional from start to finish. Throughout the whole process she was there to answer any of my questions or concerns. Purchasing a property is extremely stressful howev... See more

Company replied

Rated 5 out of 5 stars

​Ayva, a new intern at Oakman, was my point of contact for the last few weeks. Despite being new, she handled everything with the confidence of a professional. ​Her use of soft diplomacy was remarkab... See more

Rated 5 out of 5 stars

We had a very positive experience with Oakmans. We had a thorough chat about what we wanted, what we were looking for, our budget and what our main priorities are. We were then given options th... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

Are you searching for the best local estate and lettings agents in Birmingham or Solihull? Look no further! We specialise in sales, lettings, and property management. Ranked No.1 in most areas according to Rightmove, with over 70k followers on social media to give your property maximum exposure. We have dedicated teams in every department, each with their own speciality, to provide you with a personalised and stress-free experience when dealing with your property.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

526 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.7

All reviews

(526)

388 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

very enthusiastic

good experience. abbi and paul knew a lot about the houses and were very enthusiastic. look forward to getting a house with them

14 November 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thank you for the great review, Sofia! We'll be sure to pass on your compliments to Abi and Paul, and wish you the best of luck finding your home!

Rated 5 out of 5 stars

great customer service from Abbi and…

great customer service from Abbi and Paul. very welcoming

14 November 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

We really appreciate your feedback! It’s great to hear Abbi and Paul were so welcoming and provided such a positive experience.

Rated 5 out of 5 stars

Harrison did an amazing tour of all the…

Harrison did an amazing tour of all the houses and made us feel really heard. Great experience

14 November 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Hi J, thank you for taking the time to leave us such lovely feedback. We’re delighted to hear Harrison made you feel listened to and helped make your viewings a great experience!

Rated 5 out of 5 stars

Harrison was great and lovely

Harrison was great and lovely. Very informative and knew everything. Very friendly. My guy

14 November 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thanks for your review, Rico! We’re so glad to hear Harrison was friendly, knowledgeable, and made your experience enjoyable. We’ll be sure to pass on your comments.

Rated 5 out of 5 stars

Very helpful staff

Very helpful team. Harrison was an amazing tourguide.

14 November 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your great feedback, Henry! It’s great to hear Harrison and the team were so helpful and made your viewing experience a positive one.

Rated 5 out of 5 stars

Great house viewing experience

Harrison made a lovely effort guiding us through the houses, allowing us to make a good decision on what house to pick.

14 November 2025
Unprompted review
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Reply from Oakmans Estate Agents

Hi Dan, we really appreciate you taking the time to share your experience. It’s wonderful to hear Harrison made the viewing process smooth and enjoyable.

Rated 5 out of 5 stars

Harrison was very descriptive and…

Harrison was very descriptive and knowledgeable and made the viewings an enjoyable experience. We managed to look through lots of houses thoroughly and the experience seemed very simple and efficient and easy.

14 November 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thank you for your review, Noah! It's great to hear Harrison’s knowledge and attention to detail made your viewings both efficient and enjoyable.

Rated 5 out of 5 stars

We’re very helpful going through the…

We’re very helpful going through the tricky process of choosing and finding houses to live next year for university students (GREG)

14 November 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thanks for your review, Ethan! We’re delighted to hear Greg was so supportive and helped guide you through what can be a tricky process.

Rated 5 out of 5 stars

Really great and helpful experience

Really great experience - thank you very much! Greg was amazing and very helpful with our questions

14 November 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Hi Daisy, thank you for your lovely feedback! We’re thrilled to hear Greg was so helpful and made the experience enjoyable from start to finish.

Rated 5 out of 5 stars

Very helpful

Very helpful, great experience, thank you Greg!

14 November 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thank you for your feedback, Francesca! We shall pass your compliments onto Greg!

Rated 5 out of 5 stars

student house searching

they made the whole house searching really easy and quick especially meg, she was really helpful and nice. Office is really nice and very helpful being able to sit down and look at houses, pick and look directly at them. Overall a 5 star experience!

14 November 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Hi Gracie, thank you for sharing your experience! We’re so glad Meg and the team made the house-searching process smooth, supportive, and enjoyable. We really appreciate your 5-star feedback!

Rated 5 out of 5 stars

The company was very proactive in terms…

The company was very proactive in terms of chasing up our appointment, and were very helpful during the process. Finding a house can be very difficult and stressful and Greg made it a whole lot simpler.

14 November 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thank you, Will! We’re so pleased to hear Greg was proactive and helped make finding your house a simpler, less stressful experience.

Rated 4 out of 5 stars

Good friendly members helped us choose…

Good friendly members helped us choose and select which house was right for us

14 November 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thank you for your feedback! We're really pleased to hear the team were friendly and helpful in guiding you through choosing the right house. We hope we can turn your experience into a 5 star by continuing to provide a smooth and supportive experience.

Rated 5 out of 5 stars

Staff were talkative and really eased…

Staff were talkative and really eased us 1st year students through all the issues and stages that come along with renting out a house
We were lucky enough to have Connor as our leading worker explaining all the steps which we were all grateful for

13 November 2025
Unprompted review
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Reply from Oakmans Estate Agents

Hi Marco, we really appreciate your review. It’s great to hear Connor was so supportive and made the process clear and comfortable for you and your group.

Rated 5 out of 5 stars

The staff were really supportive and…

The staff were really supportive and helpful through the entire process with incredible patience. Connor was especially helpful throughout and answered all my questions.

13 November 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thank you for your feedback, Janik! We’re delighted to hear Connor and the team were patient, supportive, and helped make everything straightforward.

Rated 5 out of 5 stars

Quick process and friendly staff

13 November 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thanks for your review, Jammy! We’re so glad to hear everything went smoothly and that the team were friendly throughout the process.

Rated 5 out of 5 stars

Great experience

Great experience, Oli and James were amazing and efficient whilst taking us around. Thank you!

12 November 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Hi Maddy, thank you for sharing your experience! We’re so pleased to hear Oli and James made your viewings efficient and enjoyable.

Rated 4 out of 5 stars

Abby and Sophie showed us a range of…

Abby and Sophie showed us a range of houses within our budget. They were friendly and answered all of our questions. We found a great house and the form process was straightforward.

12 November 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thank you for taking the time to leave us a great review! We're really pleased to hear Abbi and Sophie were friendly, helpful, and made the process straightforward.

Rated 5 out of 5 stars

Quick and Easy process with friendly…

Quick and Easy process with friendly staff who knew what they were doing.

12 November 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thank you, Lucy! It’s great to hear you found the process quick and easy - we really appreciate your feedback.

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