Oaklandfurniture 

We visited the Rotherham store this morning looking for a corner suite, a lovely assistant introduced herself to us named Sharon who was very helpful and polite, she even offered us a drink. We decided on the suite we wanted, as soon as we saw it we knew it was the one, we received 2 bonus gifts too which we didn’t know about, the whole experience was lovely and would definitely recommend. We ordered our suite and arranged a delivery date, we paid and then received another gift. Thank you so much Sharon you are a lovely lady and it was a pleasure to do business with you.

We are really delighted with the whole experience we have had with Oakland. A great team at your Aberdeen Store a pleasure to have been helped so much. Staff very friendly and helpful especially Debbie she is a great asset, when our furniture was delivered the delivery men were great too. Keep up the good work Oakland we will be back soon.

Great Service - from visiting the showroom to delivery the company have been great. Kayleigh Adams in Haverfordwest showroom was patient and understanding. Then delivery drivers Kevin Buckley and Steve Marsh where amazing and helpful giving time in their very busy schedule to show me how things worked. I hope the Oakland Furniture management do recognise and reward their employees. Thanks to all and I love the furniture.

ordered 2 sofas from them, stores sales team - brilliant! customer services not so. requested customer services to contact manufacturer so we could buy a very small off cut of the material being used on our sofas to cover a small stool that we have. Our answer - "We can't do that, and they don't have any offcuts" !! we then asked could you advise the the manufacturers name so that we could enquire ourselves? Our answer - "sorry no, we can't do that"
The nerve to call themselves "customer services"!!

Oakland never again we ordered two leather sofas they changed the delivery date 3 times.
When they finally arrived one of the recliners didn't work
They did repair but now after having 2 mths the leather is now peeling away .there customer service is rubbish so now waiting once again to get it sorted.

Great Customer Service. And delivery service was excellent very helpful. I would be shopping at Oak land furniture again. Thank you for all. Femdra Patel.

Just bought new dining furniture from Parkgate store. Sharon was excellent. She was helpful and friendly without being too pushy. Hope the furniture is as good when it arrives

HAD A FEW ISSUES BUT THEY WERE ALL SORTED OUT VERY WELL VERY HAPPY

Hi, I had 2 very kind and helpful men called Simon and Mark deliver me 2 x oak wardrobes today from oakfurnitureland, they had to unpack it all outside in the cold and carry them up 4 flights of stairs but they did it with no resent and were so polite about it.It was very hard hard work but they didn't mind and were very polite about it.I just wanted to mention them by name as they did a grand job and feel they deserve a little praise and acknowledgement for the job they did.
Thank you both very much.
Suzy - Bognor

I purchased a blanket box in January and it was damaged I could not get hold of Oakland furniture to report the damage on the phone constantly busy website not responding anyway I let a comment on this website Rupert from Oakland contacted me and apologised for the bad customer service and we have no come to an amicable agreement my faith has been restored and I now feel valued as a customer

Had a unit delivered too early (6:55 am!) and complained. Received a call a few weeks later from Oakland with an apology, plus credit against my order.
Refreshing to see that this company was willing to listen and take action.
Thank you.

Oakland Furnishers has no concept of customer service. After initially leaving a review on Trust Pilot in which I voiced my awful experience in dealing with Oakland Furnishers, I was contacted by a man named Rupert Francis. Having given birth to my daughter 3 days prior to his call I passed the phone to my husband who advised him that I was unable to talk. Mr Francis told my husband that Oakland Furnishers would like to deposit £50.00 into our account as an apology for the terrible service we received. Not only was Mr Francis abrupt and rude to my husband but he even went as far to hang up the phone on my husband.

I have now received a voicemail and an email from Mr Francis asking me to go on to Trust Pilot and provide another review.

Unfortunately for Oakland Furnishers neither myself nor my husband are willing to tolerate being treated badly especially when we have paid for a service. Mr Francis has proceeded to make matters worse by the way he treated my husband on the phone and further by thinking that a payment of £50.00 makes it all ok. It doesn’t.

After placing and paying for our order we received an email which stated the following :-
“ Your order will typically be delivered via a large lorry, so please be sure your property is accessible for this type of vehicle. If you think there may be an issue, please call us prior to delivery. Problems can sometimes occur on long gravel driveways or where access is tight - so again, please contact us prior to the dispatch of your goods if this is the case.“

I did have concerns regarding the delivery as we live in a very small village in Pembrokeshire which does have small narrow roads and tight bends. So we went back a second time to the store in Haverfordwest to explain this, to which their response was “ oh no problems we know what the roads are like in Pembrokeshire, the most are quite narrow” so I felt confident after hearing that there would be no problems.

As we had chosen a specific date for the delivery and having to fly into the UK specially for this delivery, it was crucial for us that the delivery was still coming and everything was to plan.

For us it was clear that the information was not given to the delivery team of our address/postcode area as when they arrived by foot to our door without their huge lorry!! The delivery men had said they were not given any information regarding the difficulty of the location and having done so they could have driven a smaller lorry.
The delivery men ( Mark Lockwood and Paul Haegeman) were fantastic and did everything they could to get the delivery to us... they were so helpful and tried their best to reach our house with the lorry... after very difficult and tricky manoeuvring they managed it.... but it was a extremely stressful experience for us all!! The delivery guys worked so fast and efficiently bringing the 20 heavy bulky packages into the house and they were also under pressure due to the time they had wasted trying to get to the property.

We felt had there been better communication between the ordering/ sales team and the delivery team it could have all been easily avoided.

Oak Land Furniture ...We bought a posture pocket 2000plus .It is two years old cost £499.99 the last few months we noticed it had two dips in it and loosing its support ...extremely disappointed would have expected this mattress to last longer .The lack of support has given us back pain wish I had read the reviews before we bought it . DONT BUY THIS MATTRESS ITS NOT WORTH IT ...

Nice showroom, no pressure selling,after we had decided what we wanted we asked a salesman who came immediately and gave us a lot of good information, he was very friendly and easy to talk to his name was Johnathon Ashwell a really nice guy

Bought 9 pieces of this furniture less than 6 months ago. Sales team are great, as were delivery team however after sales customer service is appalling. Rail in wardrobe snapped in two and trying to reach customer service is proving challenging. I called and was put in a queue for 20+ minutes. Failing to reach them I tried a different option from the phone menu and was connected to a “sales agent” in less than a minute. Explaining my long hold the agent said he would try to connect me - straight back onto the queue. Ever resourceful, I contacted them via Facebook and was given an email address to make contact easier. I emailed them on the 3rd January and have yet to receive any response - even an acknowledgment. Currently on the phone to them and have now been in the queue for 28 minutes. If you’re thinking of buying furniture I would take this into account, getting help after they have you’re money isn’t easy.

Disgusting delivery and customer service. Cannot fault sales and nice furniture but once they got your money they do not care about delivery. Order brown leather electric recliner chair and 3 seater settee with electric recliner delivery arranged 11th Dec. When delivered chair was fine but settee was black, delivery men not interested left black settee and said would look were mine was they return stating found at back of van, when brought in was a 2 seater mechanical recliner. This was left and told someone would be in touch they did not, we spents hours trying get through to customer service which is a joke. so I contacted sales surprise surprise they answer in less than 10 seconds, I was met with a very unhelpful person who said well it is that time of year and everyone once their furniture Isaid not my problem they have over promised and failed to deliver. We got a phone call Tuesday to say they had found my settee on a van and it would be delivered Thursday 14th between7am and 10am we also got an email and txt to same. We got up at 630am and I went to work in a taxi so my husband could stay in to wait for delivery. At 930am he received a phone call to say it would be delivered in January when he stated it was today he was told no it had been cancelled for today he demanded speak with a manger who confirmed that my settee had never been on a van and that they were expecting a delivery next Tuesday 18th so we could possibly get it delivered Thursday 20th I wont hold my breath this company is a joke avoid at all cost.

Wouldn't even give them 1 star but will not allow me to post review without it. Ordered a dining table and 6 chairs and bedroom furniture. Table has arrived but with only 2 chairs and bedroom chest of drawers is not here. No communication to say that only part order was being delivered. Phoned customer services and after waiting 14 mins on hold they were useless and just told us the rest will be delivered end of next week. So we have 2 chairs for a family of 5. Wouldn't bother buying from them as they totally lack any kind of customer service.

Staff in the Speke branch we're extremely helpful without adding pressure to buy, which gave us plenty of time and autonomy to browse the store. Delivery arrived promptly yesterday by Matt and Shane from the St Helens depot. Their proffesional and courteous manor and infectious smiles made my day 😊 Super service all round, thank you.

Ordered furniture from Hedge End, it was delivered on the date we arranged it for. Two great guys Craig Chennells and Richard Bartonek delivered and assembled our furniture, making sure it all worked and clearing up all of the packaging. A really good service from two cheerful guys. Fantastic.