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Oak&More Reviews 

5,786
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,491 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and solid construction of the furniture, describing items as beautifully made, sturdy, and durable. The delivery service is frequently highlighted for its efficiency, with items arriving on time, well-packaged, and often placed in the desired room by polite and respectful staff. People also appreciate the staff's helpfulness and excellent communication throughout the ordering and delivery process. However, some customers noted issues with product quality upon arrival, such as dents, misaligned parts, or items being broken. A few other people also experienced problematic deliveries, citing delays, refusal to unbox, or unprofessional behavior from delivery teams. Additionally, some reviewers mentioned long waiting times for orders or replacements.

What people talk about most

Product

Clients share positive opinions on product, frequently highlighting the excellent quality, solid... See more

Delivery service

Consumers generally report positive experiences with delivery services, often highlighting promptness and... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing delight and satisfaction with... See more

Order

Users describe positive interactions with order, highlighting the ease and straightforwardness of the... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, politeness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company,great products, great price. Ordered a Seattle dining set with 2 benches. Really classy furniture. Looks far more expensive than price I actually paid. Ease of ordering and deliv... See more

Company replied

Rated 5 out of 5 stars

Very well made bed all solid oak except slates which are good quality engineered wood.Easy to assemble and sturdy with no rocking or squeaking. Delivery lads carried everything up to upstairs bedroo... See more

Company replied

Rated 5 out of 5 stars

Reviewing the Solid Oak Parker Super King bed frame from Oak&More. Around 100kg in weight, this thing is properly solid with deep rails, heavy duty double bolts and further structurally reinforcing co... See more

Company replied

Rated 5 out of 5 stars

What a fantastic place! Kept seeing our perfect sofas online but wanted to see them in person before ordering.....so glad we did. Rotherham showroom was superb, well layed out, plenty of room to brows... See more

Company replied


Company details

  1. Furniture Store

Written by the company

We’re a trusted UK furniture brand offering beautifully made pieces for real homes and real lives. From solid oak dining tables to comfortable sofas and smart storage, our collections are thoughtfully designed, built to last, and easy to live with. Whether you're furnishing your forever home or updating a single space, we’re here to make it simple - with helpful service, honest pricing, and quality you can trust. Prefer to try before you buy? Visit our showroom in Peterborough to see our collections in person. We’re proud to be rated highly by customers who value comfort, style, and furniture that’s made to live with you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(5,786)

1,488 reviews in the last 12 months

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Rated 3 out of 5 stars

second time I have ordered…

This is the second time I have ordered from Oak&More. Average review as, both times, items came broken. Broken even with the rediculous amount of packaging. The furniture itself is absolutely fine and indeed decently crafted, but the delivery of items needs to be better managed. Having said that the team are pretty prompt at resolving issues - although I need to wait 16 weeks for a replacement coffee table…

10 July 2026
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Reply from Oak&More

Thank you for taking the time to leave your feedback and for choosing Oak&More again, it is truly appreciated.

We're very sorry to hear that both of your orders arrived with damaged items. Whilst we use extensive protective packaging to help prevent damage in transit, unfortunately issues can occasionally occur during the delivery process. We completely understand how disappointing and inconvenient this is, particularly when you've experienced it more than once.

We're delighted to hear that you're pleased with the quality and craftsmanship of the furniture itself, and we appreciate your kind comments about our customer service team. We always aim to resolve any issues as quickly as possible and are glad this was reflected in your experience.

In regards to the replacement coffee table, we understand your frustration with the lead time. We do hold many of our furniture ranges in stock, allowing us to offer quick exchanges in most cases. Unfortunately, it appears that this particular item is currently on a longer lead time with our manufacturer. To minimise the inconvenience, we're happy for you to continue using the original table while you wait for your replacement to arrive.

Thank you again for your honest feedback. Your comments regarding the delivery experience are invaluable and will be shared with the relevant teams as we continue working to improve our service.

We truly appreciate your patience and your continued support of Oak&More.

Rated 5 out of 5 stars

Fast delivery service and really good…

Fast delivery service and really good quality for the price

3 July 2026
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Reply from Oak&More

Thank you for your great review Christine. We're delighted to hear you were pleased with the fast delivery and the quality of your furniture. It's wonderful to know you feel it offers great value for money. We really appreciate your feedback and hope you enjoy your purchase for many years to come!

Rated 5 out of 5 stars

Beautiful piece of furniture

Beautiful piece of furniture, really pleased with purchase of this sideboard. Delivery prompt & kept informed of when to expect it. Careful & polte delivery men. Would definitely recommend Oak&More.

3 July 2026
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Reply from Oak&More

Thank you for your wonderful review Lynn. We're delighted to hear you're so pleased with your new sideboard and it has been a great addition to your home. It's also fantastic to know our delivery team kept you informed, arrived promptly, and provided such careful and polite service. Thank you for your recommendation, it really means a lot to us!

Rated 5 out of 5 stars

I cannot fault this company in any way

I cannot fault this company in any way. I ordered a sofa thinking I would be able to get it in my flat. Unfortunately, this wasn’t the case. Customer service was first rate and I was refund within a week xx

10 July 2026
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Reply from Oak&More

Thank you so much for taking the time to leave such a lovely review Yvonne. Although we're sorry to hear the sofa wasn't able to fit into your flat, we're delighted that our customer service team was able to help and make the process as smooth as possible. It's great to know your refund was processed quickly, and we really appreciate your kind words!

Rated 5 out of 5 stars

Great service

Great service ! Great products !

3 July 2026
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Reply from Oak&More

Thank you for your great review Michael. We're so pleased to hear you were happy with both our products and the service you received. Your support means a lot to us, and we look forward to welcoming you back again soon!

Rated 5 out of 5 stars

Love my table and chairs and the people…

Love my table and chairs and the people who delivered it were really helpful too :)

2 July 2026
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Reply from Oak&More

Thank you for your lovely review! We’re so pleased you’re happy with your table and chairs, and we’ll be sure to share your kind words with the delivery team.

Rated 3 out of 5 stars

Colour not as stated.

Lovely pieces of furniture but extremely disappointed with the colour as I chose both pieces of furniture because it stated 'Soft white' but they're definitely not soft white as they're more a rich cream colour, so that's why I've only rated 3 stars.

2 July 2026
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Reply from Oak&More

Thank you for your feedback. We're pleased to hear that you found the furniture lovely, although we're sorry that the colour wasn't quite what you expected.

When purchasing online, colour can sometimes appear differently depending on individual screen settings, lighting, and device displays. We do have 5 showrooms across the UK to allow customers to view pieces before purchasing, but appreciate that they may not be accessible to everyone. How a finish appears to a customer on a phone, tablet, or computer screen and how it looks in a home setting can sometimes have a slight variation.

That said, we completely understand your disappointment. The soft white finish is a cross between a chalk white and a creamy white, though we would be happy to review photos of what has been received if you can e-mail us at orders@oakandmore.co.uk

We appreciate you taking the time to share your experience, and your comments will be passed on to our relevant team as we continually review our product descriptions and imagery to help customers make informed choices.

Thank you again for your valued feedback and for choosing our furniture.

Rated 4 out of 5 stars

Very happy with the quality and look of…

Very happy with the quality and look of the product.
Not a job to be tackled by one person

9 July 2026
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Reply from Oak&More

Thank you for your review Graham. We’re delighted to hear you’re happy with the quality and look of your new furniture. We appreciate your feedback regarding the assembly and hope you enjoy your product.

Rated 5 out of 5 stars

Great service

Great service, lovely piece of furniture at a good price.

2 July 2026
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Reply from Oak&More

Thank you for your 5* review :)

Rated 5 out of 5 stars

It’s a nice table

It’s is a very nice table and it was delivered at the time they said it would be 👍

8 July 2026
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Reply from Oak&More

Thank you for your lovely review John. We’re delighted to hear you’re happy with your new table and it arrived on time as promised. We hope you enjoy it!

Rated 5 out of 5 stars

Proper solid bed frame

Reviewing the Solid Oak Parker Super King bed frame from Oak&More. Around 100kg in weight, this thing is properly solid with deep rails, heavy duty double bolts and further structurally reinforcing corner pieces. Solid wood slats, proper centre rail with vertical support. It looks great too. Our arrived with a dent in the top of the headboard - a shame - contacted Customer Services who were quick to resolve the issue to our satisfaction. One suggestion to O&M: the main box is just too heavy for a two man delivery team to safely carry upstairs. Would recommend you divide it into multiple boxes.

8 July 2026
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Reply from Oak&More

Thank you for taking the time to leave such a detailed review Anthony. We’re delighted to hear you’re pleased with the quality, strength and design of your Solid Oak Parker Super King bed frame. We’re sorry again your bed arrived with issues, we’re pleased our Customer Services team were able to resolve this quickly and to your satisfaction. Thank you again for your recommendation, and we hope you enjoy your new bed for many years to come!

Rated 5 out of 5 stars

Great value for money

Great value for money, quality furniture delivered so quickly by really helpful delivery staff.

8 July 2026
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Reply from Oak&More

Thank you for your wonderful review Victoria. We're delighted to hear you're pleased with the quality of your furniture and you found it to be great value for money. It's also fantastic to know our delivery team provided such helpful service. Hope you enjoy your furniture!

Rated 5 out of 5 stars

Lovely product

Lovely product. Good service

8 July 2026
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Reply from Oak&More

Thank you for your lovely review Gillian. We're so pleased to hear you're happy with both your product and the service you received. We really appreciate your feedback and hope you enjoy your furniture!

Rated 5 out of 5 stars

Great product exceptional service

Was sceptical about ordering furniture online but would not hesitate to order from this company again, from ordering to delivery the service was exceptional.
As agreed on ordering, I received a call the day before with a delivery slot and on the morning of delivery received a call 30 minutes before they arrived- would not hesitate to order from this company again 10/10

8 July 2026
Unprompted review
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Reply from Oak&More

Thank you so much for your fantastic review Carole. We're delighted to hear we were able to exceed your expectations, especially as you were initially sceptical about ordering furniture online. It's wonderful to know our communication and delivery service made the whole process smooth and stress-free. Your kind words and recommendation mean a great deal to us. Thank you for choosing us!

Rated 4 out of 5 stars

Product matched product review the advert and…

Product matched the advert and marketing on line
Delivered when specified and the table was fairly easy to assemble
Sits well within the room

7 July 2026
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Reply from Oak&More

Thank you for taking the time to leave your review. We're so pleased to hear the table lived up to your expectations and matched its online description. It's great to know the delivery was on time, the assembly was straightforward, and the table fits so well in your room. We hope you enjoy it for many years to come!

Rated 5 out of 5 stars

Beautiful solid wood extendable table 😍

Beautiful table. Solid wood. Looks amazing in our new kitchen. Easy to extend for up to 12 people. Delivery and service great. Would highly recommend for good quality furniture 😊

5 June 2026
Unprompted review
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Reply from Oak&More

Thank you so much for your lovely review Jayne. We're delighted to hear you're so pleased with your new table and it looks fantastic in your kitchen. It's great to know you found it easy to extend and both the delivery and service met your expectations. We really appreciate your recommendation and hope you enjoy many happy gatherings around your table!

Rated 5 out of 5 stars

Great website

Great website
Order and delivery was quick

7 July 2026
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Reply from Oak&More

Thank you for your lovely review Stephen. We're so pleased to hear you found our website easy to use and your order arrived quickly. We really appreciate your feedback and hope to see you again soon.

Rated 5 out of 5 stars

Problem solved immediately.

Had a problem with one of the chairs,
Contacted Oak & More, resolved on two
days delivery sorted. They sent a box of two chairs, said keep both.
Excellent.

25 June 2026
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Reply from Oak&More

Thank you for taking the time to leave us such a lovely review Stephen. We're sorry to hear there was an issue with one of your chairs, but we're delighted we were able to resolve it quickly for you. We really appreciate your kind words and hope you enjoy your new chairs for many years to come!

Rated 5 out of 5 stars

Excellent company

Excellent quality, speedy delivery and the delivery guys were so polite and respectful, wiping their feet every time they bought something new into the house. I have already recommended Oak & More to my friends

6 July 2026
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Reply from Oak&More

Thank you so much for the wonderful review! We are absolutely thrilled to hear that you love the quality of your new furniture and that our delivery team took such great care of your home. Word-of-mouth is the ultimate compliment, so thank you so much for recommending Oak & More to your friends. We look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Great service

There was an issue with a product I bought, but the company resolved it extremely quickly.
Great service.

19 June 2026
Unprompted review
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Reply from Oak&More

Thank you for sharing your experience! While we always aim for perfection, we're so glad our team was able to step in and resolve the issue quickly for you. Your feedback means a lot to us, and we're thrilled you're now happy!

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