Nxrewards Reviews 

1,228
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 321 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight significant savings and generous cashback offers, finding them highly beneficial for everyday spending. Many also appreciate the prompt and effective customer service, noting their helpfulness in resolving issues. Some users find the monthly subscription beneficial, often receiving refunds and accumulating substantial savings. However, some customers experienced issues with cashback not tracking automatically, often requiring manual receipt submission. A few other people also felt that the reduction or removal of popular gift card discounts, like One4all, was disappointing. Additionally, some reviewers reported inconsistent customer service or difficulties with cashback rejections despite providing information.

What people talk about most

Payment

Consumers find payment to be ambiguous, with many reporting issues such as hidden monthly fees, unexpected... See more

Refund

People report ambiguous experiences with refund, with some customers saving hundreds through monthly... See more

Discount

Customers had positive experiences with discounts, with many reviewers praising the generous cashback offers,... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers expressing frustration over... See more

Subscription

Reviewers highlight ambiguous aspects of subscription, with some customers reporting significant savings... See more

Reviews shaping this summary

Rated 4 out of 5 stars

NX Rewards has really helped us save quite a lot on shopping and everyday spending. The cashback offers are useful and easy to use. A bit disappointed that the gift card discounts, especially One4a... See more

Company replied

Rated 4 out of 5 stars

The process of using the NX Rewards site is relatively hassle free. CS are very prompt to reply when there is a problem. When I signed up I agreed to T and C s . However even after reaching the £250... See more

Company replied

Rated 4 out of 5 stars

It saved me a ton during Black Friday! Really the best cash back ever! Although needs follow up to most claims, still think it is worthy. To avoid long waiting time, follow up email for on-line pur... See more

Company replied

Rated 4 out of 5 stars

The idea is great. I love I can use it for extra savings for the cash rebate and the savings from gift cards. The admin work in claiming them is a bit tedious, especially the apps. I love claims can b... See more

Company replied


Company details

  1. Money & Insurance

Written by the company

Find out more about how to use NX Rewards and get a minimum of 10 percent cashback on your purchases


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

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3.6

All reviews

(1,228)

323 reviews in the last 12 months

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Rated 1 out of 5 stars

Not happy on removing 20% One4all gift…

Not happy on removing 20% One4all gift card programme from platform

20 June 2026
Nxrewards logo

Reply from Nxrewards

Hello there, we appreciate you sharing your feedback.

Offers are subject to change as stated on our Terms and Conditions. We encourage you to keep an eye on the platform for future updates or promotional changes.

Rated 2 out of 5 stars

Discontinued gift cards which was the…

Discontinued gift card which was the best perk of membership. Also have recently lost ebay and argos from their list of retailers

20 June 2026
Nxrewards logo

Reply from Nxrewards

Hi Danny, thank you for taking the time to share your feedback.

Our programme is designed to offer a wide range of savings and benefits, and participating brands and offers can vary over time in line with our Terms and Conditions.

We value all member feedback and will ensure your comments are shared with the relevant teams.

Thank you for being a member.

Rated 1 out of 5 stars

it's a trap of the head

it's a trap of the head. They will offer you a discount on your next ride, for example, £8, you sign the agreement and they will take £20 from you per month, while I do NOT use the ride 2 times a year. Before you know it in 6 months I will take £120 from you just like that...if you complain they will cancel your account without refund...it's literally a scam trap for National Express profiteers

19 June 2025
Unprompted review
Nxrewards logo

Reply from Nxrewards

Thank you for sharing your feedback. For clarity, NX Rewards programme is offered to eligible customers after completing a qualifying purchase with one of our partner retailers. Registration requires completing a sign-up form and actively confirming membership details before enrolment is finalised.

Full details about how it works can be found on our website here: https://www.nxrewards.com/

Please send us an email to contact@nxrewards.com so we can provide details of how you signed up for the programme.

Rated 4 out of 5 stars

Wonderful experience with the cashback

Wonderful experience with the cashback. The only flaw i found was the fact that their partners and gift cards on offer keep changing.

1 June 2026
Nxrewards logo

Reply from Nxrewards

Thank you for taking the time to share your feedback. Our programme is designed to offer a wide range of savings and benefits, and participating brands and offers can vary over time in line with our Terms and Conditions.

We value all member feedback and will ensure your comments are shared with the relevant teams.

Thank you for being a member.

Rated 5 out of 5 stars

A tiny bit of work for a lot of cashback

Beats most other cashback sites on rates significantly, especially on certain retailers like groceries and travel

16 June 2026
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Reply from Nxrewards

We're glad you enjoyed your experience with our cashback rates, especially for groceries and travel. We appreciate your positive feedback and thank you!

Rated 3 out of 5 stars

Intrusively asking for a review after…

Intrusively asking for a review after every payment, had two letters about the last one!
Transactions display in the Last Visited Retailers section, but they almost stopped appearing automatically in Outstanding Purchases. It's getting worse and worse, unfortunately.

15 June 2026
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Reply from Nxrewards

Hi Elena, we appreciate you bringing this to our attention. Please be advised that we rely on the retailers to report transactions back to us before we post them in your account. If a transaction has not appeared in your account and five calendar days or more have passed since you made the purchase, you can report the missing transaction and forward the receipt confirmation to this email address (cashback@nxrewards.com) and our customer service team will look into this further.

We listed some tips on our FAQ page to ensure your purchases are tracked: https://www.nxrewards.com/frequently-asked-questions

If you need any further guidance, please reach out to contact@nxrewards.com or call us on 0800 917 7684 (free within the UK). Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm.

Rated 1 out of 5 stars

Removing the 20% One4All cards makes…

Removing the 20% One4All cards makes this cashback service very lacklustre now. I'll be leaving it soon as that was the main reason for my subscription.

14 June 2026
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Reply from Nxrewards

Thank you for your feedback.

Participating brands and offers may vary over time in line with our Terms and Conditions. For more details you can visit our website:
https://www.nxrewards.com/

We’ve shared your comments with the relevant team. For any questions, don't hesitate to contact our support team.

Rated 3 out of 5 stars

I would like to give 5 but recently you…

I would like to give 5 but recently you guys reduced all gift card offers and remove some of the stores which is really hard

1 June 2026
Nxrewards logo

Reply from Nxrewards

Hello there, thank you for sharing your feedback.

As stated on our Terms and Conditions, "Participating Brands are subject to change, and are not guaranteed to be available at all times. In addition, Brands within the Top Offers (offering 20% discount) as well as the variable discounted Gift Cards will vary from time to time."

Thank you for being a member and for sharing your perspective with us.

Rated 1 out of 5 stars

Argos / One4all Taken away…

Please get Argos Gift cashbacks & gift cards for Argos and One4all at 20% off back. Nxrewards was extremely useful because of those offerings

13 June 2026
Nxrewards logo

Reply from Nxrewards

Thank you for your feedback regarding the current offers.

While benefits and cashback opportunities may change periodically as stated on our T&Cs, we remain committed in providing the best possible experience to our valued members.

You can visit our website to check our wide range of retailers where you can earn cashback of up to £250 every month. https://www.nxrewards.com/

Our team can be contact via phone or email for any other questions you may have:
Email: customerservice@nxrewards.com
Phone number: 0800 917 7684*

Rated 3 out of 5 stars

It's a shame that you discontinued the…

It's a shame that you discontinued the Gift card and Trip.com. We unfortunately are planning to leave you because of this reason.

10 June 2026
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Reply from Nxrewards

Thank you for taking the time to share your feedback.

In accordance with our Terms of Service, offers and retailer partnerships may change over time. We always strive to provide our members more valuable savings opportunities and recommend you check our website regularly for new offers.

Thank you for being a member and for sharing your perspective with us.

Rated 4 out of 5 stars

It is still the best cash back ever

It is still the best cash back ever, albeit the tremendous disappointment of discontinuing 20% discount of One4all recently. The on going cash back of 10% for online purchase and 2% for offline is still the most generous in the market.

4 June 2026
Nxrewards logo

Reply from Nxrewards

We're pleased to hear that you find our programme rewarding.

As for the changes on the programme offers, these may change over time as stated on our T&Cs: https://www.nxrewards.com/terms-and-conditions Please be on the lookout for new offerings on our website.

We hope to continue providing benefits that make a real difference.

Rated 1 out of 5 stars

The offer keeps fluctuating

The offer keeps fluctuating, I was attracted by the offer of 20% discount for gift cards and also 10% cashback from Trip.com and Expedia . But once I join and paying the monthly fee, all these offers disappeared. I don’t see any value or benefit by paying the membership fee.

1 June 2026
Unprompted review
Nxrewards logo

Reply from Nxrewards

Hello Julie, thank you for sharing your experience. We're sorry to hear that the changes in the offers affected your perception of the programme.

As stated on our Terms and Conditions, promotions and cashback opportunities may change over time, so please keep an eye out on our website for new offerings.

Our team is here for any questions you may have. https://www.nxrewards.com/contact-us

Rated 5 out of 5 stars

It was a great experience because you…

It was a great experience because you could claim a monthly bonus, but unfortunately there were no subsequent gift card offers, making it less competitive.

1 June 2026
Nxrewards logo

Reply from Nxrewards

Thank you for sharing your feedback. As offers are subject to change, availability may vary over time. We remain committed to bring our members valuable savings opportunities.

We highly suggest checking our website as we have a wide range of retailers (over 1000) that you can still browse through and earn 10% cashback offer: https://cashback.nxrewards.com/

Feel free to contact our team for any questions you may have: 0800 917 7684.

Rated 1 out of 5 stars

The experience is not really good

The experience is not really good . After I joined this rewards program, they removed Argos and also decreased One4all gift card discount, where as other platforms are continue to provide. I may not continue this membership in long term . I am looking for alternate options.

31 May 2026
Nxrewards logo

Reply from Nxrewards

Hi Rohit, thank you for sharing your feedback. Our offers and partnerships are subject to change and updated from time to time, so please be on the lookout on our website to browse through over 1000+ retailers where you can earn 10% cashback.

Your comments are valuable to us, and we’ll ensure your feedback is shared with the relevant teams as we continue to review and develop our membership offering. Thank you for taking the time to let us know how you feel.

Rated 1 out of 5 stars

Changed the offers and claimed it was

Changed the offers and claimed it was - 'We’re updating our membership program to better focus on the benefits that deliver the most value to our members. As part of this evolution, Gift Cards will be discontinued effective July 16, 2026'. So, REMOVING one of the best benefits and claiming it focuses on delivering most value. Makes the actual scheme very unattractive now.

18 May 2026
Nxrewards logo

Reply from Nxrewards

Thank you for your feedback. As stated on our Terms and Conditions, "Participating Brands are subject to change, and are not guaranteed to be available at all times. In addition, Brands within the Top Offers (offering 20% discount) as well as the variable discounted Gift Cards will vary from time to time."

We genuinely value your feedback and will ensure your comments are shared with the relevant teams. Thank you for being a member and for sharing your perspective with us.

Rated 1 out of 5 stars
Nxrewards logo

Reply from Nxrewards

Hi, thank you for taking the time to share your feedback.

Our programme is designed to offer a wide range of savings and benefits, and participating brands and offers can vary over time in line with our Terms and Conditions.

We value all member feedback and will ensure your comments are shared with the relevant teams. Thank you for being a member.

Rated 1 out of 5 stars

Used to be a great website with 20% off…

Used to be a great website with 20% off Argos / One4All gifts cards and 10% cashback from Argos, Curry’s, and EBay which are now no longer available. I will get the standard response from NX on this review stating retailers are subject to change etc. but the website is now pretty much useless by only offering cashback at smaller retailers. For a sake of a few percentage cashback and to avoid the need to buy something to avoid the £18/month fee, just use TopCashback, Quidco, Rakuten etc. Just bring back the cashback at Argos, Curry’s, and EBay and the red reviews will start going green again.

31 May 2026
Nxrewards logo

Reply from Nxrewards

Thank you for taking the time to share your feedback. We understand your disappointment regarding changes to the retailers and offers that are no longer available. As stated on our terms and conditions, offers and retailer partnerships can change over time, but we are always working to provide members valuable savings opportunities.

We highly suggest to check our website as we have a wide range of retailers (over 1000) that you can still browse through and earn 10% cashback offer: https://cashback.nxrewards.com/

Feel free to contact our team for any questions you may have: 0800 917 7684

Rated 1 out of 5 stars

You never got any rewards even spend hundreds

I purchased and paid national express bus services for 3 times in the past for my whole family in the past few weeks. Uploaded tickets with booking number, but they rejected for my rewards and ask me to forward email from national express to them. After that, they ask me to provide my bank info for refund. After entered my bank info., they rejected for the rewards cash back again. I think nxrewards is a scam and you never got any rewards even confirmed multiple orders and updated your bank records…

23 May 2026
Unprompted review
Nxrewards logo

Reply from Nxrewards

Thank you bringing this to our attention. We acknowledge your effort on submitting the necessary documents for your reward claim and are sorry to hear it was declined.

For us to investigate your experience, please send us an email to contact@nxrewards.com and we'll reach out to you with more details.

Alternatively, you can easily contact our Customer Service Centre:
• Our free telephone number from within the UK: 0800 917 7684

Rated 3 out of 5 stars

Was great but has gone downhill fast

This service used to be amazing but the they got rid of the big cashback sites like Argos, currys and ebay! As well as the One4all gift cards so I think I’ll be leaving for now.

26 May 2026
Nxrewards logo

Reply from Nxrewards

We appreciate your feedback regarding the changes to our cashback sites and gift card options.

Offers may vary over time, so we recommend checking back regularly for any future updates. Our team will be here to help for any questions you may have about your membership. https://www.nxrewards.com/contact-us

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