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Review summary

Created with AI, based on recent reviews

Considering 34 reviews, most reviewers were unhappy with their experience overall. Many customers reported receiving products that did not match the advertised images, often citing poor quality and cheap materials that did not meet expectations. People also experienced issues with orders, including items never being received or being significantly different from what was ordered, such as incorrect sizing or style. The refund process was a major point of frustration, with many struggling to get their money back, often being offered partial refunds or facing difficulties with return shipping costs. Some people were dissatisfied with the website's functionality, noting that refund policy pages were often inaccessible or displayed error messages, making it hard to understand return procedures. However, a few other people also felt that some products, like certain clothing sets, were comfortable, stylish, and accurately depicted online, meeting their expectations for work-from-home or casual wear.

What people talk about most

Product

Clients share negative opinions on product quality, with many reviewers reporting that items received were... See more

Order

Customers consistently note negative experiences with order fulfillment, with many reporting that items paid... See more

Refund

Consumers find refund experiences to be largely negative, with many reporting difficulties in obtaining their... See more

Quality

Reviewers highlight significant disappointment with the quality of products, consistently describing items as... See more

Website

Customers had negative experiences with the website, with many reporting that the site was taken down or had... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered silver Wave pendant and item received nothing like the picture. Emailed and reply offered "choose another item or 10% refund. After that, we can no longer guarantee support — so please let us... See more

Rated 1 out of 5 stars

Scam. This company is a scam. They advertise products online, but don't actually have the product. Then when you try to cancel that portion of your order, "Sophia" sends you multiple messages offering... See more

Rated 1 out of 5 stars

This company is a complete scam. I ordered some shoes, supposedly stylish orthopedic shoes. What I received a month later was a pathetic rendition of the advertised photo, not orthopedic at all and... See more

Rated 1 out of 5 stars

The shoes were extremely poor quality. The return process took a month. They provided an address in Latvia for return which is an apartment building. The cost of return internationally far exceeded t... See more


Company details

  1. Men's Clothing Store
  2. Costume Jewelry Shop
  3. Handbags Shop
  4. Home Goods Store
  5. Women's Clothing Store

Written by the company

Welcome to Nuvoula, where style meets comfort! We offer a wide range of clothing, accessories, and home decor elements to elevate your everyday living. With a focus on quality and affordability, we strive to bring you the latest trends and timeless classics. Shop with confidence and discover your perfect look with us. Join our community of satisfied customers today!


Contact info

1.9

Poor

TrustScore 2 out of 5

148 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 2 out of 5 stars

I ordered 2 pairs of corduroy pants

I ordered 2 pairs of corduroy pants. They both came with the button holes sewn shut. One of the buttons was falling off and while I ordered two pair the same size the length of the pants were different by 2.5 inches. Just really poor quality. I ask for a full refund; they gave me a 20% refund of what I paid.
Hence the 2 star rating.

25 November 2024
Unprompted review
Rated 4 out of 5 stars

Nice quality, small products

The quality seems nice, but the product itself was way shorter than I imagined. I ordered some mugs, but after they arrive they look like cups, they fit in my entire hand. But the packaging and the delivery time was alright, about 1 week within Europe

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Patiently waited for my order and it…

Patiently waited for my order and it arrived at just about 2 weeks after purchase (site says 10-14 days). I couldn't be happier with the product in both quality and fit for comfort. I am currently planning on ordering another product from them. 感谢

18 November 2024
Unprompted review
Rated 5 out of 5 stars

TERRIBLE!!!

TERRIBLE!!!
Never again. I ordered 1 sweater set in a size small.
Nuvoula sent me 2 sweater sets in size large.
They want me to pay $50 to return or 20 0/0 off something else. What! They made the mistake not me.
Don't buy from them!

7 November 2024
Unprompted review
Rated 1 out of 5 stars

I ordered Noluva a few weeks ago and I…

I ordered Noluva a few weeks ago and I didn’t get a tracking number I was told to download Shop and I did but still no information I believe I have been scam My emails is feginajones&gmail.com If no update asap I want a refund it was so Noluva I paid 44.82 buy one get one free

3 November 2024
Unprompted review
Rated 4 out of 5 stars

Nuvoula provides quality products

Nuvoula provides quality products, and their team is responsive to correcting order issues and ensuring customer needs are satisfied. While delivery took longer than expected, the items are worth the wait, and communication was generally helpful. However, there could be improvements in providing timely updates on order status. Overall, a trustworthy company with room for enhancement in their delivery process.

11 November 2024
Unprompted review
Rated 5 out of 5 stars

GREAT COMPANY! GREAT PRODUCT!

I have ordered from NUVOULA twice and both transactions have been PERFECT. Great communication, fast delivery. The VERY well-made stylish sunglasses are packed with care for a safe delivery. I've been getting compliments on them! HIGHLY RECOMMEND this company.

12 October 2024
Unprompted review
Rated 1 out of 5 stars

SCUM!!!

SCUM!!!! BE AWARE!

I ordered few things from this web site, they send it to me, i need to be honest with that, but it's not even close to those wadrobe on the picture. It's horrible😂.
Now i'm trying to get in contact with them, but no response, od course. They obviously have no refund/no answer policy
So, i lost my money, but i hope you will be more clever than i.

Avoid them!

11 November 2024
Unprompted review
Rated 1 out of 5 stars

Not be trusted

Not be trusted, negative advice.
After more than two weeks still no delivery. I have terminated the purchase agreement and canceled the order. Until today I did not receive my money back and they completely ignore termination. They decide to still ship it, and not comply with the termination and fulfill the refund. Terrible service.

8 November 2024
Unprompted review
Rated 1 out of 5 stars

I wish I could rate Zero

Terrible customer service. Ordered something and still three weeks later it hadn’t been shipped. Every inquiry I made to customer service resulted in them sending me a tracking number that had no tracking since it hadn’t been shipped. And then saying if you want to track your package use this link. Still don’t have shipping date

4 November 2024
Unprompted review
Rated 1 out of 5 stars

I purchased breathlink from Noluva

I purchased breathlink from Noluva. I gave them my correct address but when I hit the pay button the wrong address appeared. I attempted to have them correct the error immediately but I didn’t get a response from them until 3days later when the item was already shipped. They stated there was nothing that they could do. There is no phone number to call only an email address. Had they responded when I first reached out to them the address could have been corrected. They were of no help to me at all. I will never do business with them again

17 October 2024
Unprompted review
Rated 5 out of 5 stars

Grunge Wolf Baseball cap

Took a little longer than I expected, but I got my fun wolf baseball cap. I sent an email to check on the status and they got right back to me. Super cute. Well-made.

24 October 2024
Unprompted review
Rated 5 out of 5 stars

Very satisfied with the products…

Very satisfied with the products quality, affordable prices. It is true that it can be taking too long to be delivered, but when you do receive the products you will be verry happy. Good quality and good prices! Totally recommend🙂

22 October 2024
Unprompted review

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