Nutricost Reviews 

I ordered from this company I did not receive my package I emailed and called them they told me I had to wait 2 weeks from the last time the package was scanned to get a refund well I ordered on the 11th of November it is now the 27th of November I have not received my package or a refund buyers beware

Placed the same order three times, on separate days, with separate credit cards, even delivered to separate addresses. Every time the order was accepted, then auto-canceled with a note that it was "because of unforeseen circumstances". Followed by an assurance that my credit card would be refunded in "up to 10 days". I wrote to support at nutricost.com after first order failed. Received auto-reply but no actual response. The sale Nutricost offered almost seems like it may have been a teaser to cause me to book sales that would be charged and then canceled. I've liked their products through Amazon, but their online ordering is either a joke, or a scam! Avoid!!!!

I make order, but my order do not updated yet, i can't have contact with costomer support team.

Purchasing items from their website feels deceptive. It's very easy to accidentally add items to your order, leading to unintended charges or subscriptions. There’s almost no opportunity to correct your mistakes. The website appears to be designed in a way that can mislead users.

I made a mistake in an order and immediately I tried to contact the customer support to ask for cancelling the order right after that, but no luck - they didn't help cancel it. Worse, I coud not be albe to remove my credit informaiton

Non existent customer service and glitchy website. They will take your money but good luck trying to reach anyone there, emails are ignored, toll free number says "no support agents are currently available to take your call leave a message" so you dont have the option to wait for a rep. Their website has bugs. I ordered the protein powder which had several flavors available but no matter what flavor I selected it would add the Chocolate version to my cart which has artificial ingredients. Could not get the order cancelled, could not reach anyone. If they resolve my issue I'll take this review down but I'm not holding my breath.

Cheap and effective. I've had no issues with the Nutricost brand. Many of the other comments make it clear people don't understand how to store products and/or how the testing process for supplements actually works (most supplements aren't tested because they make unverifiable medical claims and the FDA will shut companies down if they support said claims).

Overall, great products and I have used a wide range of their pills, capsules and powders (Fish oil, Vitamin B-Complex, Melatonin, Magnesium, Pre-workout).

I asked for the certificate of analysis (COA) for R-alpha lipoic acid to prove that this product has been third party tested as claimed on the bottle. Unfortunately, despite repeated follow ups - no COA. I am beginning to think that none of their products have been third party tested despite the claims.

Companies like iHerbs don't allow you to post negative comments about these vitamin companies.

I am satisfied with the product, but the company will not cancel my subscription after multiple emails. I have to cancel the card to prevent being charged.

I ordered NutriCost's Cod liver oil tabs from Amazon. I noticed on the 1st and only serving they gave me fish on by breath and the burbs to go with it. I went to refund it and Amazon said this product is not refundable to contact NutriCost support directly. After being ignored after 2 support emails they deserve this rating. I would highly not recommend this product if you don't want the same or similar experience. This has reshaped my view of NutriCost.

Purchased many suppliments from them, now NO TRUST in this company. D-Mannose dissolves in water, but thier D-mannose DOES NOT! It acts like baby powder, no matter what I did, it did NOT dissolve in water!! Then I purchased Now Foods D-Mannose, and it dissoved in water immediately! Will never order anything from Nutricost again! Nutricost vitamins I have are going in the trash!! Do not trust them!

This company has terrible customer service and satisfaction policies. They do not back up their products if someone has a reaction and they refuse refunds unless the customer pays to send the item back themselves which would cost almost as much as the product. They refuse to provide a return label or to process a return less refund on products that cause concerns in customers. Please avoid this company and use a company that backs up their products and will process refunds if there are reactions like Seeking health and Doublewood which have amazing customer service and policies.

Nutricost is certainly not a trusted brand. Horrible experience with their products. Terrible Customer Service!!!

Suggest eBay, Amazon and iHerb stop selling their products – Listen to those genuine reviewers: Nutricost will destroy their online retailers reputation.

Shipped UPS, returned to Nutricost. They say go to web site,and fill out form. No form to fill out!!! Do not answer their phone, leave message, no return call!! Suggest you do not do business with them.

Nutricost is junk, and some of its products are adulterated. Stay away from anything they sell! I found out from calling Nutricost customer service that only 25% of their Vit K2/K1 combo product has the pure active trans form for K2. The other 75% can be a cis-trans mix. Cis is not a biologically active isomer according to technical reports. If we don't know how much of the 75% is the active component then one doesn't know how much of it is effective. This could mean only 25% has any degree of potency. I also bought the Nutricost magnesium citrate powder and it had about 15 to 20% insoluble residue which was likely to be silica or some other filler since magnesium citrate is known to be 100% water soluble and all of this should have dissolved. It was gritty and is bad for a person's tooth enamel, and because if its abrasive action over time it will damage the enamel or fillings. The product label states that it has no other ingredients beside mag. citrate which is obviously not true. They do not stand behind their quality guarantee as stated on their label. FDA should fine them for selling adulterated and misleading products. I may report them to FDA.

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WON'T BUY PRODUCTS
FROM NUTRICOST
ANYMORE !!!
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I had ordered a product in January 2024, but all that was delivered to me was a defective package envelope wide open on one side and nothing but air and bubble wrap on the inside.

Nutricost refunded me for the product that I did NOT receive but refuses to refund me for the shipping fee EVEN THOUGH THE DEFECTIVE PACKAGE ENVELOPE IS ALL THAT I RECEIVED.
(I furnished Nutricost with photos of the defective envelope in question. Am naturally keeping all the evidence).

Below is an excerpt of the response from Nutricost Customer Service:

"Unfortunately, it is our policy at this time that we do not refund the shipping charge on orders that have already been shipped. As this order has already been shipped, we are unable to refund the shipping fee. We apologize for any inconvenience this may cause."

In other words, I'm apparently supposed to take a monetary loss that I do NOT even minutely deserve on any count across the board. Hmm....

This company manufacture appears to be a reputable company in the supplement industry and for some strange reason, they keep selling the R-form of ALA in 100mg. The problem is that anyone suffering from any nerve issue knows that the required dosage recommended daily is between 300mg to 600mg per day. Why this company Nutricost continues not to offer this R-form which is the real form of ALA in 300mg or 600mg is simply Baffling! You get simply no benefit from taking 100mg of this R-Form. So why they refuse to provide the consumer with the higher dosage option of R-ALA is mind-boggling! I have had to buy their 100mg product of R-ALA and take 6 per day to get the daily recommended amount of 600mg. I have written to this company inquiring why they don't make the higher dosage of R-AlA and the response I keep receiving is simply nonsense. No real explanation is provided. I can only assume they want the consumer to buy the 100mg dosage so they will be forced to buy more of this product. What makes no sense is this company sells the Lab-made ALA in a larger 600mg capsule dosage with 240 capsules. But they refuse to offer the Real R-form of ALA in higher dosages other than in 100mg capsules and any pharmacists will inform you that the R-Form is the natural form and the ALA product is the LAB-made form that some of these manufacturers continue to sell because it's a cheaper brand to make but it can cause havoc on the PERIPHERAL NERVES. Anyone suffering from any nerve pain will not get any real relief using a 100mg dosage of this product. Simply a fact! The Buyer will have to triple the dosage. This manufacturer could offer this R-ALA product in a higher dosage such as 300mg or 600mg which is the recommended daily allowance for individuals using R-ALA. This 100mg dosage is simply a rip-off and only benefits the manufacturer of this product. I can't recommend this product because it's not economically reasonable. Other sellers throughout the internet do sell the higher dosage of R-Alpha Lipoic Acid mazon do offer higher dosages 300mg to 600mg of the Real Form R-ALA which should be considered. When you buy the Nutricost 100mg of R-Alpha Lipoic Acid supplement if you suffer from neuropathy based on the daily recommended dosage being between 300mg to 600mg, you would have to use multiple capsules to secure the 300mg or 600mg recommended daily dose allowance for individuals suffering from any nerve pain. This specific product they are selling is simply not economically suitable for the consumer and only benefits the manufacturer because it keeps you buying more of the product frequently. Anyone suffering from neuropathy requires the R-form of Alpha Lipoic Acid because the fake brand, ALA which is lab-manufactured can cause havoc on the Peripheral Nerves. This manufacturer can certainly manufacture the R-form of ALA in a higher dosage, but the question is why won't they??
* Note I wrote this review on Amazon where the purchase was made and they had it removed. WHY???? The public has the right to know!

Started using their magnesium glycinate in August. Developed serious morning headaches and nausea which persisted until I switched to another brand. Found others on Amazon reported the same symptoms. Will no longer do business with the company and have trashed remaining full bottles of Lysine and Mag Glycinate to avoid poisoning myself further.

Bad experience with customer service. They simply never got back to me to fix an order mistake. I emailed them the day of the order because the issue happened and I realized right away it was wrong. That was more than a week ago. All they did was send a templated email to me about how to return an order and refused to even answer my question. I'm having to dispute through my credit card company, but they deserved a bad review for this terrible customer service.

Their web site is a joke. I ordered some B2 and the site shows it is available. Well guess what, I got an email about 2 hours later and it tells me the item is out of stock. The email said that if they don't hear from me within 2 days I have to wait until they get the product back in stock. As for their phone number you have a better chance of seeing Santa on your front lawn before someone answers.

STEER CLEAR. Order never received. They ignored 5+emails and 3 phone messages telling them over the next few weeks. Finally get an email showing UPS shipping from them proving I got it. When you open the link it shows that the package went back to Nutricost. They NEVER opened the link and continued to ignore me. Finally got someone to pick up the phone and I told her the story. Refund pending.