Communication was on the whole very good,every call answered with a positive response. Product arrived in tact,no chips or broken slabs. Delivery driver was polite and helpful. Will use again.
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Review summary
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Reviews shaping this summary
We decided to use Nustone as their website shows great examples and also a colleague recommended them. We went to visit the showroom for ideas. After measuring up at home and making our choice, Prade... See more
Company replied
The whole purchasing process was very easy. Jennifer kept me informed about delivery and checked to confirm the delivery had been made.Then phoned a couple of days later to check that all was well . S... See more
Company replied
Nustone have been great. I'm writing this as our patio stones are being laid, and neighbours are asking where we got them from because they look so good. Prescilla was friendly, helpful and wise about... See more
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Company details
About Nustone Patios Ltd
Written by the company
Visit Our Website
Frequently Asked Questions
Delivery Information
Damages Policy
Contact Us
With over 20 years of experience in supplying high-quality Natural Stone and Porcelain Paving all across the UK, we take pride in offering you the best experience possible so you can rest assured that when you choose Nustone, you’re dealing with professionals.
Start Browsing Today!
FREE* Home Delivery! 🚚
Price Match Promise
We won’t be beaten on price, so if you’ve had a cheaper quote for the same product, we can match it!
If there is anything we can do to help, please don’t hesitate to contact us. We would be happy to hear from you.
📞 01206 700 599
💻 support@nustone.co.uk
🔍 www.nustone.co.uk
Better Patios. Better Prices.
Contact info
Dobbies Lane, Marks Tey, CO6 1EP, Essex, United Kingdom
- 01206 700 599
- support@nustone.co.uk
- nustone.co.uk
4.1
Great
4K reviews
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Replied to 95% of negative reviews
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Brilliant from start to finish
Have ordered multiple times from this company and everytime, you receive brilliant customer service, very friendly and helpful, would highly recommend using these, great products, fairly priced also, have dealt with Pradeep, Vishal and Salma, look forward to my next project when I’ll be using these guys for sure
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
20 March 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Rowen,
Thank you for your continued support and for sharing this fantastic feedback.
It is great to know that you have consistently had positive experiences with both our products and service. The team is especially pleased to hear that they been helpful throughout your orders.
We truly appreciate your recommendation and look forward to supporting your next project.
Kind Regards,
The Nustone Team.
Spoke to Priscilla
Spoke to priscilla, what a lovely lady, was have problems with my system making payment, she was so very patient despite me wanting to throw my laptop out of the window.
Thank you so very much
1 April 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Richard,
Thank you for your kind review!
We are really pleased to hear that Priscilla was able to help resolve the issue. We understand how frustrating technical problems can be, so it is great to know she made the process easier for you.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Polite professional knowledgeable…
Polite professional knowledgeable helpful.
31 March 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi James,
Thank you for the 5-star review!
It is wonderful to know that we made a positive impression. Feedback like this motivates us to continue delivering the best for the customers.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Vishal was very helpful for collection…
Vishal was very helpful for collection good prices for Paving
31 March 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Dominik,
Thank you for the 5-Star review!
We are delighted to hear that you are pleased with our products and service. Your comments have been shared with Vishal, and he really appreciated the recognition.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Vishal was very helpfull
28 November 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Paul,
Thank you for the 5-star review!
It is wonderful to know that we made a positive impression. Your kind feedback has been shared with Vishal, comments like this inspire us to keep delivering the best service.
Thank you once again for choosing Nustone. We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Great customer service
I placed an order with Nustone last Thursday and subsequently telephoned Saturday to enquire if the order could be expedited. I spoke to Priscilla who was very helpful and promised to call me back Monday which she did, first thing, to confirm that all of the order was available and we arranged for the delivery the following day, Tuesday. I am very happy and pleased with the service received from both Priscilla and the company. Great customer service.
30 March 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Graham,
Thanks so much for the lovely review!
We are really pleased to hear that Priscilla was able to provide such great support. Keeping customers well-informed is something we value deeply, and it is great to know that came through in your experience.
Wishing you good luck with patio project, we look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Amazing customer service from Pradeep
Amazing customer service from Pradeep. Highly recommend.
27 March 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Katie,
Thank you for your wonderful review and recommendation!
We are pleased to hear that Pradeep provided the level of service we always aim for. Your kind words have been shared with him, and he is delighted to know his efforts were appreciated.
Wishing you good luck with patio project, we look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Communication was on the whole very…
Communication was on the whole very good,every call answered with a positive response. Product arrived in tact,no chips or broken slabs. Delivery driver was polite and helpful. Will use again.
26 March 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Damion,
Thank you for the positive feedback.
Ensuring our customers receive top-quality products and service is at the heart of what we do, and we are pleased that your experience aligned with this.
We look forward to serving you again in the future and hope to earn that 5-star review.
Kind Regards,
The Nustone Team.
Very helpful
I had several questions about materials for priming, laying and grouting porcelain paving which Jennifer was able to fully answer to my complete satisfaction in a polite and professional manner.
25 March 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Delboy,
Thank you for your wonderful review!
We are pleased to hear that Jennifer provided the level of service we always aim. Your kind words have been shared with her, and she is delighted to know her efforts were appreciated.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Honest Review!
Honest Review!
We brought some sandstone slabs from Nustone, but changed our mind to Porcelain, and these guys were amazing throughout, Vishal in particular was so helpful and couldn't do enough for us, I would 100 percent recommend them, as a company.
I would also say if you can, visit them to see the tiles laid out on the floor...it helped us greatly, with our decision. 😊
20 March 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Chris,
Thank you for your wonderful review and recommendation!
We are pleased to hear that Vishal provided the level of service we always aim for and that you are happy with the product. Your kind words have been shared with him, and he is delighted to know his efforts were appreciated.
Wishing you good luck with patio project, we look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Good communication
Good communication
Good delivery turnaround times
Always available for advice
Good prices
6 March 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Jon,
Thank you for the positive feedback.
Ensuring our customers receive top-quality products and service is at the heart of what we do, and we are confident you will love the patio.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Excellent service and comunication
From ordering a few packs of Raj Green sandstone, the process was easy through their website. I had few queries prior to placing the order and spoke to a very pleasant helpful person who guided me through the process, comunication regarding delivery was second to none, thank you Pradeep for all your help. Unpacked the product, there were no damages.
So it's a thumps up from me and I will definitely use them in the future.
5 March 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Ray,
Thank you for the fantastic review!
We are delighted to hear that you are pleased with our products and service. Your kind words have been shared with Pradeep, and he really appreciated the recognition.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
New Customer
Recently had to deal with this business and I would highly recommend excellent customer service Juliet was amazing in helping me to get my order together thank you
19 March 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi,
Thank you for the positive feedback!
It is wonderful to know that we made a positive impression. Your kind feedback has been shared with Juliet, comments like this inspire the team to keep delivering the best service.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Thanks Lidiya for helping with our…
Thanks Lidiya for helping with our order requirements
4 March 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi All Clear Services,
Thank you for the wonderful feedback and recommendation!
We are glad to hear that Lidiya was able to assist you effectively, and she is delighted that her support made a difference.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
We purchased their outdoor planters
We purchased their outdoor planters, the first issue was paint peeling, after a lengthy exchange of emails they replaced these items that were less than 12 months old. Now the planters are falling apart, these were made out of a manmade material and fibre glass. We have gone back to Nustone who tell us that outdoor products are not guaranteed. These items are less than 12 months old. They state that their terms and conditions are on their website, somewhere. This company is not a reputable supplier.
19 March 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Ian,
Thank you for sharing the feedback. We are sorry to hear that your experience did not meet the expectations.
Our outdoor planters are designed to be durable, but their condition and lifespan can vary depending on environmental exposure, positioning, and maintenance over time. We provide guidance to help customers care for their products and preserve their appearance as long as possible.
We appreciate the opportunity to learn from this feedback, which helps us continue improving both our products and the information we provide to our customers.
Kind Regards,
The Nustone Team.
Good service
The staff were very helpful the materials are exactly as we wanted and arrived on the day we booked
9 March 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Dave,
Thank you for the positive review!
It is wonderful to know that you had a great experience with us. Feedback like this inspires the team to maintain the high standards we aim for every day.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
First contact with Nustone patios Ltd
First contact with Nustone patios Ltd. Hopefully the delivery is as easy as the ordering experience. Very efficient, friendly staff. I spoke with Jennifer who kept me informed throughout the ordering process and successfully arranged a delivery date for my patio slabs
16 March 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Kevin,
Thank you for your wonderful review!
We are pleased to hear that Jennifer provided the level of service we always aim for and that you are happy with the product. Your kind words have been shared with her, and she is delighted to know her efforts were appreciated.
Wishing you good luck with patio project, we look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Vishal is amazing!!
Vishal is amazing!!! Excellent communication and sort all of our Nustone orders out without fail
Cheers 🫡
16 March 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Michael,
Thank you for the fantastic review!
We are so pleased to hear that Vishal was able to provide the service we always aim for. Your kind comments have been shared with him, and he is delighted to know his efforts were appreciated.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Ordered a few times from nu stone now &…
Ordered a few times from nu stone now & every time I can not fault the service from ordering to delivery & a follow up courtesy call what u thought was a nice touch. Can I make a special mention to JULIET for her assistance on my most recent order thank you
16 March 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Kyle,
Thank you for your wonderful review.
We are pleased to hear that Juliet provided the level of service we always aim for and that you are happy with the product. Your kind words have been shared with her, and she is delighted to know her efforts were appreciated.
Wishing you good luck with patio project, we look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
5 - Star Customer Service Experience for me
From the customer service to the product. All round 5 star. I really appreciate the help and efficiency from the team especially Pradeep.
Will be using again.
16 March 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi James,
Thank you for your 5-star review. We are delighted to hear you had an oustanding experience with both our products and customer service.
It is especially great to know Pradeep was able to assist you efficiently, we have passed on this feedback.
We look forward to working with you again in the future.
Kind Regards,
The Nustone Team.
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