Communication was on the whole very good,every call answered with a positive response. Product arrived in tact,no chips or broken slabs. Delivery driver was polite and helpful. Will use again.
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Review summary
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We decided to use Nustone as their website shows great examples and also a colleague recommended them. We went to visit the showroom for ideas. After measuring up at home and making our choice, Prade... See more
Company replied
Honest Review! We brought some sandstone slabs from Nustone, but changed our mind to Porcelain, and these guys were amazing throughout, Vishal in particular was so helpful and couldn't do enough for... See more
Company replied
Nustone have been great. I'm writing this as our patio stones are being laid, and neighbours are asking where we got them from because they look so good. Prescilla was friendly, helpful and wise about... See more
Company replied
Company details
About Nustone Patios Ltd
Written by the company
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Frequently Asked Questions
Delivery Information
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Contact Us
With over 20 years of experience in supplying high-quality Natural Stone and Porcelain Paving all across the UK, we take pride in offering you the best experience possible so you can rest assured that when you choose Nustone, you’re dealing with professionals.
Start Browsing Today!
FREE* Home Delivery! 🚚
Price Match Promise
We won’t be beaten on price, so if you’ve had a cheaper quote for the same product, we can match it!
If there is anything we can do to help, please don’t hesitate to contact us. We would be happy to hear from you.
📞 01206 700 599
💻 support@nustone.co.uk
🔍 www.nustone.co.uk
Better Patios. Better Prices.
Contact info
Dobbies Lane, Marks Tey, CO6 1EP, Essex, United Kingdom
- 01206 700 599
- support@nustone.co.uk
- nustone.co.uk
4.1
Great
4K reviews
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Replied to 95% of negative reviews
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Delivery on website is false advertised and I want my money back!
Delivery does state on website 4-8 days. This was not the case for my order. They couldn’t then specify a delivery date so I had no choice but to cancel my order and get from a local supplier as my builder needed the paving tiles.
Requested a refund on 9th April, order confirmed cancelled, advised to go through PayPal to get refund…. Still waiting for a refund! Ridiculous! PayPal is seeking my money back!
AVOID THIS COMPANY!!!!
9 April 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Ashleigh,
Thank you for the feedback.
We are sorry to hear that your experience did not meet expectations.
While we aim to meet the stated delivery window, this can occasionally be affected by factors outside our control, which in this case led to delays and uncertainty around a confirmed delivery date.
As the dispute was raised via PayPal following the cancellation, the refund process is being handled through their Resolution Centre. You will be able to track the progress and view the relevant timeframes directly within your PayPal account, and we recommend contacting PayPal for any further updates.
Kind Regards,
The Nustone Team.
Terrible experience
Terrible experience. I ordered porcelain paving that is advertised on the website as in stock. After chasing a delivery date a few times things did not smell right and then they eventually admitted that the product needed to be imported and was "held up at port". I feel deceived and so far it has been difficult to cancel the order and get a refund. Do not trust these guys.
17 April 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Tim,
Thank you for taking the time to share your feedback.
We are sorry to hear about the experience and understand the frustration caused.
We aim to keep our stock information as accurate as possible however on this occasion, there was an unexpected delay with incoming stock held in transit which led to the delay. Once your cancellation was requested, it was acknowledged and confirmed promptly.
Your feedback is important to us, and we hope you will consider giving us another opportunity to provide the level of service we aim to deliver.
Kind Regards,
The Nustone Team.
We decided to use Nustone as their …
We decided to use Nustone as their website shows great examples and also a colleague recommended them. We went to visit the showroom for ideas. After measuring up at home and making our choice, Pradeep was so helpful. Walked us through the measuring and quantity needed. Checked for stock and arranged delivery. All sorted on the day and deliver within two weeks (agreed date by us as needed to finish the ground work) prompt delivery on the day and helpful driver. We needed a few extra stabs for our project as extended an area. A quick call to Pradeep who sorted straightaway and the slabs were ready for us to collect within the hour. Happy, smiley and very knowledgeable Pradeep was there to make sure we received what we needed. Highly recommend
17 April 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Sharon,
Thanks so much for the positive feedback and recommendation!
Great to hear that Pradeep was a real help, he truly is a gem. Providing the best prices and great service is exactly what we aim for.
We look forward to working with you again soon.
Kind Regards,
The Nustone Team.
Check before ordering patio tiles
I ordered two crates of patio tiles to be delivered to my address. My address has no restrictions for their vehicle, we actually get extremely large forestry vehicles that come here to load the back with large quantities of trees, so I was rather surprised when they tried to charge me over £300 extra, saying this was as they'd have to make 4 separate deliveries with smaller vans.
As I was unwilling to pay extra and they were unwilling to deliver they said they would process a refund. It's been 11 working days and I've still not received the payment. They can't tell me when it will be made. I'm concerned this company is not trading correctly.
Update 17 April. On the back of this review my repayment is now being processed, however this was after a call from their customer service team who tried to get me to reorder with them, even though they'd already stated they would not deliver to my address. It appeared to be delay tactics to prevent my refund further. I would approach this company with caution as they're clearly trying everything to keep hold of money while not fulfilling the order. I'd recommend you check Companies House prior to ordering from Nustone.
31 March 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Susan,
Thank you for the review. We are sorry to hear you were disappointed with the experience, and we would like to clarify a few important points for transparency.
While we take pride in offering free delivery to most UK mainland locations, there are delivery charges applicable in certain areas with access restrictions. These are assessed in line with the requirements of our third-party delivery partner and local depot evaluations. In some cases, even when a property is generally accessible, delivery restrictions can arise due to vehicle size limitations or operational constraints within the delivery network. These assessments are standard practices across the industry and not unique to us.
When it became clear that delivery could not be completed under the standard service without additional charges, a full refund was arranged in line with your request. We understand the concern regarding timing, and this refund should now have been received. Our team also remained in contact during this period and provided updates whenever we were contacted.
Our customer service team also reached out to explore whether there was any alternative way we could still successfully deliver your order, as we always aim to find solutions where possible. This was not a tactic to delay any refund, but simply an attempt to assist further as you had mentioned still looking for the slabs in the market.
We are proudly serving thousands of customers with a strong volume of positive recent reviews.
We are sorry that your experience did not meet expectations at the time, but we do appreciate the opportunity to clarify the situation.
Kind Regards,
The Nustone Team.
Rang and spoke to Jennifer
Rang up and spoke to Jennifer who was very knowledgeable and friendly and took me through my order. During payment there were a few issues due to Banks extra security but again Jenifer was very helpful and which resulted in her calling me back the next day to complete the order. Just waiting on delivery of the product which I hope is as good as the order service
1 April 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Phil,
Thank you for the 5-Star review!
Providing great service is always our top priority, it is a real pleasure to hear your experience reflected that. Jennifer is pleased to know her support made a positive impact.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team
This company are clowns 🤡
This company are clowns 🤡
Order large bulk porcelain 6 palets in end off March
When you leave items in basket they will ring you every hour to make payment , day after day .
Finally we make choice and pay for items .
That was big mistake, they ring to pay for order that wasn’t even in stock
No single phone call abaut order , no delivery date , nothing.
After two weeks waiting I was ring them for update , just hear lies after lies that delivery will be same week , next day call again and hear that delivery will be another week, just delay you so you not cancel order . Don’t trust to anything they say as is no truth
Will use different company who offer next day service
If they playing with refund I will take them to court for all losses they caused. We have large delays with project now .
16 April 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Martin,
Thank you for taking the time to leave a review.
The delay occurred as the stock replenishment was in transit, which resulted in a very short delay beyond the originally advertised timelines. During this period, we remained available 7 days a week via phone and email, and our team responded promptly to all queries regarding the order status.
We also want to confirm that this order was fully delivered last week, and we understand that your project went ahead as planned. We are glad we were able to make this happen for you.
We appreciate there was frustration during the waiting period, and we thank you for giving us the opportunity to resolve it. We hope this update reflects a more accurate picture of the final outcome and helps clarify the situation described.
We look forward to serving you again in the future and wish you the very best with your project.
Kind Regards,
The Nustone Team.
Chiselled was a very nice person and…
Chiselled was a very nice person and very helpful thanksMark
16 April 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Mark,
Thank you for your positive review.
Providing excellent customer service is at the heart of what we do, and it is wonderful to know that Chrizzele was able to provide the support you needed. Your feedback has been shared with her.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team
Reply from Nustone Patios Ltd
Hi Bentsbrooks landscaping,
Thank you for the positive feedback!
It is wonderful to know that we made a positive impression. Comments like this inspire the team to keep delivering the best service.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Thank You Priscilla!
Absolute great communication with Priscilla! She helped me through the process and placed the order. Bought multiple times before. Hope they can still get me Friday delivery done :)
15 April 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Valued Customer,
Thank you for your fantastic feedback.
It is great to hear that we made such a positive impression. We are especially pleased to know that Priscilla was able to offer helpful guidance and support along the way.
We look forward to continuing our business with you.
Kind Regards,
The Nustone Team.
Reply from Nustone Patios Ltd
Hi Henry,
Thank you for your 5-star review.
We are pleased to hear that your experience was great. Delivering a straightforward and reliable service is something we always aim for.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Very good experience
Very good experience, happy with the product. Pradeep was very helpful and so Salma, much recommended company.
14 April 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Brian,
Thank you for your kind review and recommendation.
We are pleased to hear that you are happy with the product and overall experience. It is great to know that both Pradeep and Salma were able to support you throughout.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Nustone have been great!
Nustone have been great. I'm writing this as our patio stones are being laid, and neighbours are asking where we got them from because they look so good. Prescilla was friendly, helpful and wise about our order and how things could work, and solved some problems for us.
9 April 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Alistair,
Thank you for your fantastic feedback.
It is great to hear that the products are making such a positive impression. We are especially pleased to know that Priscilla was able to offer helpful guidance and support along the way.
We hope you continue to enjoy the patio and look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Knowledgeable and helpful along with…
Knowledgeable and helpful along with being friendly and professional, Priscilla was an absolute pleasure to do business with, highly recommend.
13 April 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Martin,
Thank you for your wonderful review and recommendation.
We are delighted to hear that Priscilla provided an experience we always aim for. Your kind words have been shared with her, and she truly appreciates the recognition.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Great help from Jennifer
Jennifer from Nustone was very patient and helpful. She helped me resolve issues and complete my order smoothly
10 April 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi,
Thank you for the 5-Star review!
Providing great service is always our top priority, it is a real pleasure to hear your experience reflected that. Jennifer is pleased to know her support made a positive impact.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Answer all my questions
Answer all my questions, and made it all clear and correct.
8 April 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Gary,
Thank you for your positive feedback.
We are pleased to hear that your questions were clearly answered and that you felt confident throughout the process. Providing clear and helpful guidance is something we always aim for.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
I had a fantastic experience with…
I had a fantastic experience with Nustone! The customer service was truly outstanding, especially from Jennifer, who went above and beyond to help me. She was friendly, knowledgeable, and made the whole process smooth and stress-free.
I’m also really impressed with the Raj Green Outdoor Porcelain Paving Tiles, the quality is excellent and they look amazing. Highly recommend Nustone for both their products and their exceptional service!
3 March 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Martin,
Thank you for your fantastic review and recommendation.
We are delighted to hear that you had such a positive experience with both our service and products. It is especially great to know that Jennifer was able to support you throughout and make the process smooth.
We are also pleased that you are happy with the Raj Green Outdoor Porcelain Paving Tiles and how they have turned out.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Professional
Professional, personable , knowledgeable staff
Chrizzele went out of her way to accomodate my request. very please
7 April 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Mrs Thelwell-Willia,
Thank you for your positive review.
Providing excellent customer service is at the heart of what we do, and it is wonderful to know that Chrizzele was able to provide the support you needed. Your feedback has been shared with her.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Excellent customer service couldn't do…
Excellent customer service couldn't do enough for us thank you very much
2 April 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Jane,
Thank you for the positive feedback!
It is wonderful to know that we made a positive impression. Comments like this inspire the team to keep delivering the best service.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Very helpful and forwarded a discount…
Very helpful and forwarded a discount code without me asking.
Used their products many times.
2 April 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Daniel,
Thank you for your kind feedback.
We are pleased to hear that you found our team helpful and that your experience with us has been consistently positive. It is great to know the service and support met your expectations.
We appreciate your continued trust in us and look forward to assisting you again.
Kind Regards,
The Nustone Team.
The product is excellent as is the…
The product is excellent as is the price and the service provided by Jennifer was faultless - thank you.
2 April 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Lloyd,
Thank you for your wonderful review.
We are delighted to hear that you are happy with both the product and overall service. It is especially great to know that Jennifer provided such a high level of support. Your kind words have been shared with her.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
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