Nustone Patios Ltd Reviews 

Nustone manager VISHAL always brilliant in dealing with my company Utos group Limited whenever we need paving slabs. From quotation to placing an order and delivery, he's very good in updating.
Above all, Nustone products and price are great

This is the first time using Nustone Patios Ltd and I can honestly say they were excellent in every respect from helping me with my choice of Patio slabs there vast selection of products to price as well free delivery to my door the salesman was very courteous and very helpful I have been very pleased with my choice of using Nustone Patios Ltd for the slabs for my new Patio I can highly recommend this company - Mr L Lacey.

Fantastic customer service. Vishal is always very responsive and helpful. I’ve been using you guys for 4 years now for my landscaping business and you never fail to deliver on time, good quality products.
Thanks
Jason
GardenSmiths Landscaping

The service provided by Vishal was 5 star. Informed at every stage right through to the delivery. Excellent.

Ordered Kandla Grey Patio Kits from Nustone Patios and the whole process was really smooth. I had several doubts about the product, but customer service clarified everything clearly and helped me choose the right option. The order was sorted very quickly and communication was great throughout.

Really impressed with the service from Nustone. I recently ordered 9 crates of porcelain pavers which were on sale anyway but with their spring discount of an additional 10% they were an absolute bargain. Not only did the tiles work out cheaper than any others I'd viewed, the quality of them was by far the best I'd seen. I've lost count of how many tile samples I've received over the last year or so but generally they arrive chipped, broken and so small that you can't get any kind of impression. Nustone's samples were immaculate and twice the size. Immediately impressed. Then to get the discount was a bonus... the delivery was fast, the only hiccup being that the pallets had been loaded on to the lorry in such a way that the driver couldn't get the pallet truck under them to offload. They had to go back to base and redeliver the next day but that was no problem. I called Nustone's customer service team and spoke to Jennifer who was extremely helpful and chased up Pallex to made all the arrangements for me, calling me back to confirm everything. She had plenty of useful advice and information about the process for checking the tiles on receipt and reporting any breakages but actually I didn't need to... all 9 pallets offloaded and not a single broken tile. I have to say, unpacking the tiles and moving them around, the quality is exceptional, especially considering that they were at least half the price of some other comparable products. They look incredible as well. All in all I am a very happy customer!

Outstanding customer service from this company. We were lucky enough to have Pradeep assist us and from start to finish, he was beyond helpful. He even managed to expedite our chosen stones by liaising with another customer who’d ordered the same slabs and giving us their order because our builder was starting work the following week. Honestly cannot recommend Nustone enough.

Amazing experience, using them since start of the year,no problem flawless. Collection discount is the best.

Happy to order free sample, loved their collection. Cant wait to receive it and make a decision to purchase. Thanks to Lidiya who helped me to chose the right product.

Absolutely useless company. Order placed on 10th May, and delivery shown as 4-8 days.

Had the same excuses as everyone else posting poor reviews… “containers stuck in the port”. I have to chase numerous times a day for an update, and even then they can’t give me one. The latest excuse is because I had a note to call me when delivery is due so I can take delivery, it delayed the dispatch. It seems every time you chase they give you a slightly positive update to make you feel something is happening, when in reality, they have no idea!

I am now being told it should be with me Thursday or Friday next week. Which will be close to 3 week. Completely unacceptable.

UPDATE YOUR WEBSITE! You are selling products that you don’t have stock of!

I have notified them that if I do not get a delivery date confirmed Tuesday, I will be cancelling the order. Then the nightmare of trying to get a refund.

AVOID!

Run away from this company. I purchased porcelain tiles, grout and primer slurry on 05/04/2026 after seeing such positive reviews and very competitive prices. I was told it would take 4-8 days to be delivered. It took 25 days for the order to be delivered after numerous phone calls and emails.
Eventually it was delivered on 30/04/2026. On arrival, there were 2 broken tiles and the grout I received was expired. I emailed them on 31/04/2026 explaining the situation and I was told to use the broken tiles as offcuts. I then informed them about the expired grout and was told this would be investigated and I sent pictures showing of the expired grout. I then had to call multiple times to follow this up and when I called on 11/05/2026 I was asked to provided numerous amounts evidence this includes; photos of the date, and I was also asked to open the tub and take pictures then I was told to open the pack. I was told I would receive a full refund for the expired grout within 7-10 days. Up until now I still have not received a refund for the expired grout.
This has caused me massive inconvenience and huge delay in my project. Very disappointing customer service and would not recommend.

A shocking experience from start to finish. I spent over £5,000 with Nustone based on their advertised stock levels, yet over a month later, I still don't have my full order.
​The issues started immediately:
​The Access Lie: It took 3 weeks just to get a partial delivery because Nustone insisted a large wagon couldn't access my property. This is a former farm where I just built a house; tractors, trailers, and heavy delivery wagons come and go daily. Despite explaining this, they forced me to accept a curbside delivery because my builders were facing tight deadlines. When the driver finally arrived, he parked on the road, asked "Where is the access issue?", and drove right in without a single problem.
​The Missing Stock: It has been over 4 weeks since that initial delivery. After four failed attempts to contact them, they finally called to tell me the remaining items are actually out of stock and it will be "a while."
​Zero Communication: When I asked to cancel the remainder of the order, the representative said she’d check if she could source them quicker and promised a callback twice. Surprise, surprise—no callback.
​To top it all off, a significant number of slabs in the packs I did receive are broken. False stock levels, misleading information, nonexistent communication, and damaged goods. Avoid this company.

And no doubt there will be some boring reply under this from them.

Jennifer who took my prefer was very helpful pleasant and professional

Do not use this company because once you place your order and money is taken, you’ll have no idea when it will arrive. You can call customer support as I have done daily this week and spoken to a different person each time, no one can tell you anything or calls you back with any kind of update. In contrast to the large number of reviews mentioning Jennifer, I spoke to a different t person everyday. It’s a joke. I ordered slabs of sandstone 2 weeks ago on May 6th. The website promises delivery between 4-8 days. I have called daily this week and put my own deadline of this Friday for delivery and requested a refund if this couldn’t be met. We have a bank holiday and I wanted to lay them this weekend. But I still have no idea what’s happening. Don’t go with this company. I have just read other reviews and others say they have had to take legal action to process a refund. I wish I had read #trustpilot before buying. As of today 21/5 I have just called and spoken to 3 people as was put on hold for the first two calls and had to ring off. NuSTone admited the slabs had not been in stock and were stuck at a port. They have no idea when they will arrive. I have asked for a refund and a letter in writing acknowledging it. How they are currently operate is against The Trade Descriptions Act. Anyone with a similar problem should contact their local Trading Standards and or pursue through the small claims court. Choose another company- I am still unsure if I will receive the refund.

Phoned my order to Nustone for Ceramic Paving Slabs. found staff very helpful, order confirmed by email. Kept informed throughout, Pallet delivered as arranged with no damage. Every slab individually wrapped, impressive. I have found Nustone well organised and the staff professional. Robert.

Would strongly advise others to read recent reviews before ordering from Nustone.

We placed an order for patio slabs after being advised delivery would be within 10 working days. After ordering, we were then informed delivery would take significantly longer than originally stated, so we requested to cancel the order.

We were advised that refunds take 5–10 working days to process. Despite multiple follow-up calls for updates, we repeatedly received the same response that the matter had been passed to the finance team. At the time of writing, we are still waiting for the return of approximately £1000 and are now having to pursue the matter through our bank.

Communication and customer service throughout this process have been extremely poor and very frustrating.

Update: after again being assured over the phone that the refund would be processed that day, nothing was received. Following further calls, we were then told there were “technical issues” and that it could take another week.

At this stage, after weeks of delays and repeated assurances, we have lost confidence in the company’s ability to process refunds in a timely and transparent manner.

We have now commenced a chargeback through our bank.

Very disappointing experience.

2 x the large paving slabs located at the bottom of pallets were completely smashed upon delivery. Nustone refused to give refund or replacement. They state it is their internal policy if the loss is less than 5%, I should bear the loss. I now have a patio with a corner missing paving slab. Very unhappy customer.

Good delivery communication from Jennifer. Delivery guy brought the pallet down our very steep drive.

We ordered patio slabs advertised with an 8–10 working day delivery timeframe, which we planned our project around. By working day 10 it became clear the items had not even been dispatched. When we contacted the company, we were told the delivery times were only estimates — something that was not clearly made obvious at the point of sale.

Due to the lack of clarity and ongoing delays, we cancelled the order and requested a refund. We were told this would take 5–10 working days.

From that point onwards, we had to repeatedly chase for updates. Despite multiple phone calls, we were given no clear progress, only repeated assurances that it was being “looked into” or “chased with finance”. Each promised timeframe passed without action.

We were then told there were “technical issues” causing further delays, extending the refund process by another week.

At this stage, we have had no option but to raise a chargeback with our bank to recover the £900 owed.

The lack of communication, shifting deadlines, and repeated failure to process a refund within their own stated timeframes is unacceptable. This has caused significant stress and disruption. I would strongly advise others to avoid this company.

DISHONEST, MISLEADING, UNDERHAND should be their slogan.

Vishal was a top man. Sorted me some Brazilian Black at short notice for our rear patio. Great quality, super prompt. Nothing but good to say. Big recommend 👍🏾