Recieved free advice from Tenants Advice about repairs in my council property. They sent us Mr Bobby, who is professional, friendly, and genuinely tried to help. He went around and checked everythin... See more
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Review summary
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Reviews shaping this summary
Ray came and visited us and had a great chat about the problems with the kitchen from pre-covid times we are still having and offered some advise on the EV charging point as well battle with Delta hou... See more
Company replied
I had the pleasure of meeting Dennis Williams, Housing Conditions Officer at Tenants Advice, and I wish to put on record how well he conducted himself. He arrived courteous and prepared, listene... See more
Company replied
Fantastic experience Colin was great He inspected so thoroughly even areas we weren’t expecting He explained everything in great detail including next steps He was a pleasure to deal with a... See more
Company replied
Company details
Written by the company
Tenants Advice has helped thousands of families across England & Wales with housing disrepair claims. Founded in 2016, our aim is to support Council and Housing Association tenants who are struggling to get repairs carried out by their housing provider. It Is your legal right to live free of constant leaks, damp, mould, rotting windows, rodent or cockroach infestations. At Tenants Advice we have an expert team of Housing Conditions Officers, Solicitors and Building Surveyors who guarantee fast, reliable help and advice. We are confident in getting the best results for the tenants we help. We offer free housing consultations to establish if you can claim against your landlord. Alternatively, we will provide you with free no obligation advice. Tenants Advice is a trading name of Nuovo Law Limited. Nuovo Law Limited is a Claims Management Company authorised and regulated by the Financial Conduct Authority FRN 837714. You are able to make a claim for free using the Housing Ombudsman Service or you could make a claim yourself.
Contact info
Tenants Advice, Arnold House, 21-33 Great Eastern Street, EC2A 3EJ, London, United Kingdom
- 0800 047 2017
- help@tenantsadvice.co.uk
- nuovolaw.co.uk
4.9
Excellent
823 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Really good communication from tenants…
Really good communication from tenants advice booking appointment according to my schedule, Asim who visited wan punctual and got the inspection done efficiently, really glad I contacted this company to help me with repairs.
11 March 2026
Unprompted review
Reply from Tenants Advice
Thank you for your positive review. Our team works hard to ensure every client receives clear guidance and consistent communication, so it’s great to hear this reflected in your experience.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Colin was very efficient
Colin was very efficient and very informative. Very patient and kind.
11 March 2026
Unprompted review
Reply from Tenants Advice
We’re so pleased to hear that you felt supported and kept informed throughout. Communication is extremely important to us, and we’re glad we could provide that reassurance.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Great experience
Great experience, polite well mannered man took a look at repairs needed and was very honest and transparent with me regarding the process and what could happen next. Overall very helpful
10 March 2026
Unprompted review
Reply from Tenants Advice
We truly appreciate your review. Our aim is always to provide straightforward guidance and support when it’s needed most, and we’re glad you had a positive experience with us.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Ray was a well experienced surveyor
Ray was a well experienced surveyor. Sat down explained the who proposes of what tenets advise do and how everything works. Took his time looked all around my flat explaining as he went along. I was apprehensive at first of the whole thing but Ray was excellent.
10 March 2026
Unprompted review
Reply from Tenants Advice
We’re so pleased to hear that you felt supported and kept informed throughout. Communication is extremely important to us, and we’re glad we could provide that reassurance.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Great service
Great service. Very friendly and explained clearly the process of the service
10 March 2026
Unprompted review
Reply from Tenants Advice
We truly appreciate you taking the time to leave this review. It’s great to hear you felt supported throughout the process.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer.
Colin is out of this world,helping…
Colin is out of this world,helping having my back brilliant fantastic
10 March 2026
Unprompted review
Reply from Tenants Advice
Thank you for your positive review. Our team works hard to ensure every client receives clear guidance and consistent communication, so it’s great to hear this reflected in your experience.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Asim was really helpful and direct
Asim was really helpful and direct, I understood his clear explanation about the process, he made me feel comfortable and was respectful, would definitely recommend this company.
10 March 2026
Unprompted review
Reply from Tenants Advice
Thank you for placing your trust in us and for sharing your experience. Supporting tenants through challenging situations is at the heart of what we do.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer.
Berry helpil
Colin Smyth wax very helpful and explained to us what they are doing to help us with the problem in our home.
10 March 2026
Unprompted review
Reply from Tenants Advice
Thank you for your positive review. Our team works hard to ensure every client receives clear guidance and consistent communication, so it’s great to hear this reflected in your experience.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Very professional
Very professional, went above and beyond. Explained the process very well.
9 March 2026
Unprompted review
Reply from Tenants Advice
We truly appreciate your review. Our aim is always to provide straightforward guidance and support when it’s needed most, and we’re glad you had a positive experience with us.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Very quick very freindly made…
Very quick very freindly made everything easy brilliant thank you
9 March 2026
Unprompted review
Reply from Tenants Advice
We really appreciate you taking the time to share your experience. No one should feel ignored when dealing with problems in their home, and we’re glad we could help guide you through the process.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
It's great knowing that support is available
Bobby the representative of tenants support advice team visited my house today. He was very approachable, gave me the right advice. Went through what was the purpose of his visit. Also, informed me what it will take place from today. It was encouraging from his word to know support is available. I really hope things can change on my part.
9 March 2026
Unprompted review
Reply from Tenants Advice
Thank you so much for your positive feedback Melpiedade! We appreciate your kind words and are so glad that you had a great experience with one of the team. We strive to provide the best service, and we’re glad to hear that Bobby succeeded. Thanks again.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Today Gani visited my property he…
Today Gani visited my property he addressed all of my concerns and issues by carrying out the inspection. I am very happy that Tenants advice is helping me the get rid of my damp and mould issues. Great service!
9 March 2026
Unprompted review
Reply from Tenants Advice
Thank you so much for your kind words Joseph. We truly appreciate you taking the time to share your experience, and we’ll make sure your feedback is passed on to Gani.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Avoid at all costs
Avoid at all costs! I have just had 5 months of my time, energy and mental health completely wasted! The advisor will manipulate and pretend that they have your best interests at heart, but as soon as you sign that paper and made to give a good review on here, no one is to be seen or heard, you are completely rudely disregarded by them! They hand you over to a solictors called NEXA, who are just rude, arrogant and can barely speak a word of English and also wasted two weeks of my time! Because of their poor advice and lack of help that they’re meant to give, I’ve now been made homeless! Every WhatsApp, email and phone call was ignored for 2 weeks straight. When I finally get a reply back, I received no help other than “we will close your account”. I had been completely let down by this company and advisor. The best advice you can get for free without your time being wasted, and letting people who manipulate you in your own home, is seek out a solicitor yourself! Shelter and Citizens Advice will also tell you to avoid Tenants Advice, as they told me too!
Update. Don’t write honest reviews that will offend the person. I’ve had an abusive and fabricated email from NEXA, passive aggressively demanding I remove my review. Lying that they have been “awaiting for me to send a utility bill or bank statement” when I wasn’t asked for a bank statement an they could have asked for this when they ignored all four of my emails over the last month. I have documented emails to prove my integrity. - you should be allowed to leave your honest experience without being emailed abuse about it!
27 January 2026
Unprompted review
Reply from Tenants Advice
Hello Jaumayne,
First of all, we are incredibly saddened to hear about your experience. As an organisation, we pride ourselves on caring about people and always doing our very best for the residents we assist.
As mentioned in your review, Nexa Law is a completely separate entity from Tenants Advice.
My name is Tom, and I would really appreciate the opportunity to speak with you at your earliest convenience so we can better understand your experience, how this situation may have occurred, and how we can improve moving forward.
It is incredibly important for us to understand where we can improve, and we take all reviews and feedback very seriously.
Our office is closed today; however, I will ensure I make myself available to discuss your concerns at a time that is convenient for you.
Once again, we sincerely apologise for your experience and would greatly appreciate the opportunity to communicate with you directly.
Please feel free to contact me on 0800 047 2017 or via email at Tom.kennedy@tenantsadvice.co.uk.
Kind Regards,
Tom
Tenants Advice Team
Great service
Hi
Out standing...fast response...
I am happy with jack. I apprecated.
Thank you so much
5 March 2026
Unprompted review
Reply from Tenants Advice
Thank you for your positive comments Meer. We’re glad we could provide clear guidance and reassurance when it mattered most.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Damp inspection
Jack was so nice and pleasant he explained everything I needed to know I couldn’t fault him
5 March 2026
Unprompted review
Reply from Tenants Advice
Thank you so much for your positive feedback Julie! We appreciate your kind words and are so glad that you had a great experience with one of the team. We strive to provide the best service, and we’re glad to hear that Jack succeeded. Thanks again.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Good lad very helpful very professional…
Good lad very helpful very professional all round spot on
5 March 2026
Unprompted review
Reply from Tenants Advice
Thank you for your review Kyle, we appreciate the fantastic review and are glad we could be of service.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Professional
27 February 2026
Unprompted review
Reply from Tenants Advice
Thank you for your positive comments. We’re glad we could provide clear guidance and reassurance when it mattered most.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer.
They are ever so helpful
They are ever so helpful , very understanding and very good the way they deal with things and very fare
26 February 2026
Unprompted review
Reply from Tenants Advice
We truly appreciate your review. Our aim is always to provide straightforward guidance and support when it’s needed most, and we’re glad you had a positive experience with us.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
My experience today with laila was…
My experience today with laila was amazing and friendly. I'm not stressed anymore as how she has explained the process was clear. Would recommend this company
23 February 2026
Unprompted review
Reply from Tenants Advice
Hey Reza, we appreciate the fantastic review and are glad we could be of service.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Asim who visited my property was…
Asim who visited my property was brilliant, he is really informative and really patient, he definitely knows how to do his job well.
23 February 2026
Unprompted review
Reply from Tenants Advice
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with one of the team. We strive to provide the best service, and we’re glad to hear that Asim succeeded. Thanks again.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
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