Fantastic customer service from Rhys. My son was due to go on holiday and his trainers had been delayed. Rhys went above and beyond to help get them shipped to me, and he succeeded. He saved this very... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
“I recently bought a pair of shoes from this company and I’m very satisfied. The shoes are comfortable, stylish, and made from high-quality materials. They fit perfectly and are great for everyday use... See more
Company replied
Phenomenal brand great quality shoes I recommend 10 out of 10. I don’t think anything probably could get better than this.
I was unsure about purchasing some trainers for my son as I was unfamiliar with the brand. I then had some issues however customer services were fantastic with their response and solved my issue quick... See more
Company replied
Company details
Contact info
Unit 8 Mardon Park, SA12 7AX, Swansea, United Kingdom
- +447425873172
- customer.service@numerisfootwear.com
- numerisfootwear.com
4.0
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 38% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So far my experience with the customer…
So far my experience with the customer service has been very great. Specifically when I exchanged an item I bought because the size was big for me. I must say the process and communication was smooth and a quality one. Keep it up
28 April 2026
Unprompted review
Reply from Numerisfootwear
So glad it was a smooth experience — especially with support 🖤
Team Numeris
Very helpful and understanding to…
Very helpful and understanding to changing the address of delivery and stress free.
29 April 2026
Unprompted review
Reply from Numerisfootwear
We appreciate you 🖤
Team Numeris
fast delivery
i ordered the shoes on Sunday, and they arrived to me in about 4 days from netherlands to italy. The shoes are beautiful and the materials are good, they take more time to get broken. I really love this brand, its the second time that i buy from there, and it wont be the last.
23 April 2026
Unprompted review
Reply from Numerisfootwear
Thanks for choosing us 🖤
Team Numeris
Be different, be unique, be Numeris
I just love my Numeris sneakers. Top quality materials and production, powerful look and you won't see them on every other guy on the street. Keep it up!
29 April 2026
Unprompted review
Reply from Numerisfootwear
Glad they didn’t disappoint! 🖤
Team Numeris
I had a great experience with this… Great experience and excellent service
I had a great experience with this company. The quality of the product exceeded my expectations, and everything arrived exactly as described. The ordering process was smooth and straightforward, and the delivery was fast and reliable. I especially appreciated the attention to detail and the excellent customer service. Overall, I’m very satisfied and would definitely recommend this company to others.
29 April 2026
Unprompted review
Reply from Numerisfootwear
Thank you for your wonderful feedback! We’re delighted to hear you had a great experience and that you were happy with both the product quality and our service. We really appreciate your recommendation! 👏
Team numeris
Refusal to refund import fees which was not disclosed at purchase
This was my third order with you guys, but apparently, someone messed up. My package was withheld because of import fees, which I paid for, but you guys refused to refund me. You should have added a disclaimer on your website if the new rule was that customers had to pay for the import fees.
17 April 2026
Unprompted review
Reply from Numerisfootwear
We’re sorry to hear you were disappointed with your recent experience, especially as a returning customer.
As outlined at checkout, import taxes and duties are not included in the order total and are the responsibility of the customer. These charges are determined by your local customs authority and are paid directly to them, not to us. As such, we don’t receive these funds and are therefore unable to refund them.
We appreciate this can be frustrating, and we’re sorry for any inconvenience caused. Thank you for your understanding and for your continued custom.
Team Numeris
Reply from Numerisfootwear
Thank you for your feedback! We’re glad to hear it was helpful.
Team Numeris
I love this brand so much and the most…
I love this brand so much and the most great thing is that they are always imagination for future shoes ❤️❤️
24 January 2026
Unprompted review
Reply from Numerisfootwear
Thank you so much for your amazing support and kind words! We’re really happy to hear you love the brand
Team Numeris
Favourite shoe brand at the moment
Favourite shoe brand at the moment. Quick delivery. Best quality
23 April 2026
Unprompted review
Reply from Numerisfootwear
Thank you so much for your support! We’re really glad to hear you’re happy with the quality and quick delivery. It means a lot to be your favourite shoe brand right now!
Team Numeris
the shoes are perfect but lace it its hard
the shoes are perfect but lace it its literally imposible.
28 April 2026
Unprompted review
Reply from Numerisfootwear
Thank you for your feedback — we’re really glad to hear you’re happy with the shoes.
We’re sorry to hear you’ve had difficulty with the lacing. They can feel a little tight at first due to the structured fit, but they should become easier to lace with a bit of adjustment. We’d recommend loosening the laces slightly and re-lacing from the bottom up to help with comfort and ease 🖤
Team Numeris
I contacted customer support…
I contacted customer support immediately after placing my order to correct a simple mistake in the shipping address.
Instead of actually reviewing my case, I received what seems like a generic copy paste response stating that no changes are possible and suggesting a return even though my order had not been shipped yet and I had not received any tracking information.
After clarifying the situation, I have not received any further response.
Very disappointing experience. I expected at least a proper review of the request or a clear answer instead of automated replies and no follow up
27 April 2026
Unprompted review
Reply from Numerisfootwear
We’re sorry to hear you were disappointed with your experience.
Unfortunately, we’re unable to make any changes or cancellations once an order has been placed, as everything moves quickly through our system. This was explained to you at the time of contact.
We appreciate your understanding and apologise for any frustration caused.
Team Numeris
Very comfortable
Very comfortable, colour co-ord is perfect. Really really happy with my purchase
25 April 2026
Unprompted review
Reply from Numerisfootwear
We’re so happy to hear you’re enjoying the comfort and colour.
Team Numeris
We got the help that we wanted and they…
We got the help that we wanted and they were nice😊
27 April 2026
Unprompted review
Reply from Numerisfootwear
We’re really glad we could help and that you had a positive experience with us.
Team Numeris
The order arrived within the expected…
The order arrived within the expected timeframe, which was four days, so they were very fast. The only thing that disappointed me a bit was that the shoes turned out to be much larger than expected. However, as soon as I contacted customer support, they responded quickly and were able to meet my needs by arranging a return or exchange in a very short time. This allowed me to get the same shoes in a smaller size, so there were no issues in the end. I am very satisfied.
27 April 2026
Unprompted review
Reply from Numerisfootwear
Thank you for your great feedback! We’re glad to hear your order arrived quickly and that our team was able to resolve the sizing issue promptly for you. We really appreciate your understanding and are happy you’re satisfied in the end!
Team Numeris
Really fast reply what I really…
Really fast reply what I really appreciate. Thank you
20 April 2026
Unprompted review
Reply from Numerisfootwear
We really appreciate your kind words 😊
Team Numeris
Reply from Numerisfootwear
We’re really glad you’re happy with both the product and delivery 😊
Team Numeris
Reply from Numerisfootwear
We’re really glad you find them so comfortable 😊
Team Numeris
Reply from Numerisfootwear
Thank you so much! We really appreciate your kind words 😊
Team Numeris
Great customer service and fast support!
I was a bit worried about my order arrival time because of an upcoming trip, but the customer service (especially Ella) was amazing. They replied to my emails quickly, prioritized my shipment, and provided all the tracking info I needed. Very professional and helpful team. Can't wait to receive my shoes!
24 April 2026
Unprompted review
Reply from Numerisfootwear
Thank you so much for your lovely review — we really appreciate you taking the time to share your experience.
We’re really pleased to hear our team could support you with your order and help get everything sorted ahead of your trip. It’s great to know the communication and tracking updates were helpful.
We hope you love your shoes when they arrive, and we look forward to serving you again in the future! - Team Numeris
The support service is…
The support service is gorgeous!Sneakers are very luxurious!
24 April 2026
Unprompted review
Reply from Numerisfootwear
Glad they didn’t disappoint! 🖤 - Team Numeris
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