Good morning. After my telephone conversation with Leah in Customer Service, I must say, my faith in Numan has been restored. Her courtesy, competence and empathy with my situation were second to non... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is a serious outfit, right from the first contact to actually starting my TRT. The whole team & service has been exceptional specifically Mikey, who has gone above and beyond with every request... See more
Company replied
Numan have coaches and clinicians who keep in touch checking how you are and offering help and advice where necessary. The app has a bot who you can ask various questions to and get great help. I feel... See more
Company replied
I've started trt through numan..ime on my second week..and I can't believe how different I feel already.. ime feeling very positive..my libido has already very much improved..all my online interactio... See more
Company replied
Company details
- Pharmacy
- Online Pharmacy
- Online Prescription Medication Vendor
- Vitamin and Supplements Store
- Weight Loss Service
About Numan
Written by the company
About Numan
We treat common health conditions with personalised plans that alleviate symptoms and identify root causes. This holistic approach combines diagnostics, medication, supplements, individual clinical care, and digital health programmes.
So how do we work?
Just answer a few questions online about your health and one of our team of qualified clinicians determines if you’re suitable for a repeat prescription, delivered discretely to you every month (or 3 months if you choose). It’s that easy. You can delay, or pause your deliveries any time.
We take your health seriously, so our team of health coaches, nutritionists and clinicians are here to support you throughout your treatment. If you need diet and lifestyle advice, or if you want to discuss your treatment, or make a change to your medication, we're here for you.The journey towards a healthier life and increased confidence begins with us. Check your eligibility here.
Numan is regulated by the Care Quality Commission, the independent regulator of all health and social care services in England.
Contact info
Farringdon Point, 33 Farringdon Rd, EC1M 3JF, London, United Kingdom
- 0808 169 9594
- help@numan.com
- numan.com
4.6
Excellent
34K reviews
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I had a good experience with the Numan…
I had a good experience with the Numan team , they provided for me good advise regarding the medication, we have a good chat . Thank you
31 May 2026
Unprompted review
Reply from Numan
Hi there, thank you so much for taking the time to share your experience with us!
We are absolutely thrilled to hear that you had such a positive interaction with our team. Providing clear, reliable advice regarding your medication is incredibly important to us, but hearing that you also had a really good chat along the way is the icing on the cake. We always want our patients to feel comfortable, heard, and completely supported.
Thank you for your lovely feedback and for choosing us to look after your health journey. Please don't hesitate to reach out whenever you need us next!
Kind regards,
The Numan Team
Thandeka's quick responses and empathy…
Thandeka's quick responses and empathy to my personal situation was top class. Very proficient and professional at the same time.
31 May 2026
Unprompted review
Reply from Numan
Hi there, thank you so much for taking the time to share your experience with us!
We are absolutely thrilled to hear that Thandeka provided you with such top-class care. Combining lightning-fast response times and high professionalism with genuine, heartfelt empathy for your personal situation completely highlights the dedicated, compassionate standard of care we always want our patients to feel.
We will be sure to pass your lovely compliments directly to Thandeka- she will be absolutely delighted to know she made such a comforting and positive difference for you.
If there is ever anything else we can do to support you on your journey, please don't hesitate to reach out. We are right here for you.
Kind regards,
The Numan Team
Been with Numan for several months and…
Been with Numan for several months and very pleased with my weight loss and the online support is 100% . I highly recommend this company. Thank you Numan
31 May 2026
Unprompted review
Reply from Numan
Hi there, thank you so much for taking the time to share your journey and for the wonderful recommendation!
We are absolutely thrilled to hear that you have been with us for several months and are very pleased with your weight loss progress. Celebrating your success is the best part of what we do, and knowing that you feel 100% supported by our online team means the world to us. Long-term health journeys take dedication, and you should be incredibly proud of the progress you've made!
Thank you for placing your trust in us, and please know that we are right here with you for every step ahead.
Cyprian was very helpful
Cyprian was very helpful, when I had some questions regarding my order. 5 stars!
31 May 2026
Unprompted review
Reply from Numan
Hi Lucy, thank you so much for the perfect 5-star review!
We are absolutely thrilled to hear that Cyprian looked after you so well. Providing clear, helpful, and reassuring guidance when you have questions about your order is exactly what our team aims to do, and we will be sure to pass your lovely compliments directly to him.
Thank you for choosing us, and please don't hesitate to reach out if you ever need anything else down the line!
Kind regards,
The Numan Team
Michael in Customer Service was…
Michael in Customer Service was excellent at sorting out an issue for me. Communication was perfect and the issue was successfully resolved. Thank you 😊
31 May 2026
Unprompted review
Reply from Numan
Hi there, thank you so much for taking the time to share your feedback!
We are absolutely thrilled to hear that Michael looked after you so beautifully. Providing perfect communication and ensuring your issue was successfully and smoothly resolved is exactly what we aim for, and we will be sure to pass your lovely thank you and the smile directly to him.
If there is ever anything else we can do to support you on your journey, please don't hesitate to reach out!
Kind regards,
The Numan Team
Account Issue resolved
Account Issue resolved.
After a few weeks of trouble with my account (Not Newman’s Fault)
Then I got chatting to Leah!
Problem solved and one happy customer.
Why can’t all customer service manages be the same.
Well done Newman
You have found a jewel.
31 May 2026
Unprompted review
Reply from Numan
Hi there Paul, thank you so much for taking the time to share this wonderful review!
We are absolutely thrilled to hear that after a few weeks of account trouble, Leah was able to swoop in, get everything completely sorted, and leave you as a happy customer! She truly is a jewel on our team, and combining that level of problem-solving with a brilliant customer experience is exactly what she does best.
We will be sure to pass your fantastic compliments directly to her- she will be absolutely delighted to know she made such a massive difference for you.
Thank you again for choosing us, and please don't hesitate to reach out if you ever need anything else!
Kind regards,
The Numan Team
Nicole was super helpful & made the transaction really easy
Nicole was super helpful and helped with resolving the payment issue
31 May 2026
Unprompted review
Reply from Numan
Hi there, thank you so much for taking the time to share your feedback!
We are absolutely thrilled to hear that Nicole was super helpful and looked after you so well. Resolving payment issues smoothly and quickly is exactly what our team aims to do, and we will be sure to pass your lovely compliments directly to Nicole- she will be delighted to know she made a positive difference.
If there is ever anything else we can do to support you, please don't hesitate to reach out!
Kind regards,
The Numan Team
Danniela Was excellent
Danniela Was excellent spoke with her on the phone and then she continually kept me informed of the progress throughout that day.
30 May 2026
Unprompted review
Reply from Numan
Hi there, thank you so much for taking the time to share this wonderful experience!
We are absolutely thrilled to hear that Danniela looked after you so beautifully. Providing excellent support over the phone is one thing, but proactively keeping you updated on your progress throughout the entire day completely highlights the dedicated, reassuring care we always want our patients to feel.
We will be sure to pass your lovely compliments directly to Danniela-she will be delighted to know her communication made such a positive difference. If you ever need anything else, please don't hesitate to reach out!
Kind regards,
The Numan Team
I had signed up for a subscription…
I had signed up for a subscription blood test (once every 3 months), and hadn't realised that I had done so, Nicole was an amazing help getting me a refund for the kit I had accidentally ordered.
31 May 2026
Unprompted review
Reply from Numan
Hi there, thank you so much for taking the time to share your experience with us!
We completely understand how easy it is for an automatic subscription to slip under the radar, so we are incredibly glad that Nicole was on hand to get this sorted out for you so smoothly. She will be absolutely delighted to hear your lovely compliments- providing empathetic, quick, and amazing support to get your refund processed hassle-free is exactly what she aims for.
We will be sure to pass your fantastic feedback directly to Nicole. If you ever need any help with your account settings or anything else in the future, please don't hesitate to reach out!
Kind regards,
The Numan Team
Leah was friendlycand informative and…
Leah was friendly and informative and clearly explained what was happening with my application.
I was put throught almost immediately and was delighted to speak to an actual person - and on a Sunday to boot! Great service
31 May 2026
Unprompted review
Reply from Numan
Hi there Linda, thank you so much for taking the time to share this wonderful experience!
We are absolutely thrilled to hear that you were connected to us almost immediately and were able to speak directly with an actual person- especially on a Sunday! Providing clear, accessible support whenever you need it is incredibly important to us.
Leah will be so delighted to hear your lovely compliments. Combining a friendly approach with informative, clear explanations to keep you updated on your application is exactly what she does best, and we will be sure to pass your feedback directly to her.
Thank you for choosing us, and please don't hesitate to reach out if you ever need anything else!
Kind regards,
The Numan Team
Service is efficient and professional
Service is efficient and professional, accessibility is excellent, and the treatment is effective
20 May 2026
Reply from Numan
Hi there, thank you so much for sharing such a comprehensive and positive review!
We are absolutely thrilled to hear that you are finding our service to be so efficient and professional, and that accessing your care is seamless and straightforward. Most importantly, we are delighted to hear that your treatment is proving effective and supporting you on your health journey.
Delivering high-quality, accessible, and results-driven care is exactly what we set out to do, so your feedback means the world to us.
Thank you for choosing us, and please don't hesitate to reach out if you ever need anything else!
Kind regards,
The Numan Team
Fast efficient service and always…
Fast efficient service and always provide what is requested/required. I've put todays date as the date of transaction but I've been a customer for many years. I'm loyal but not stupid. I get good service, so I've stayed with them. Thank you
30 May 2026
Unprompted review
Reply from Numan
Hi there, thank you so much for taking the time to share your experience with us!
We absolutely love your honesty, and we are incredibly proud to have earned your loyalty over many years. You are completely right- loyalty is built on consistent results, so knowing that we continually deliver a fast, efficient service and exactly what you need is the highest compliment we could receive.
Thank you for staying with us on your health journey, and we promise to keep working hard to ensure our service remains completely worth your while.
Kind regards,
The Numan Team
Avoid this company
Avoid this company, I received a potentially compromised product at home, no refund no replacement. Bad
30 May 2026
Unprompted review
Reply from Numan
Hello there,
We are concerned to hear about your experience. We are looking into this immediately to address your feedback.
All the best,
The Numan Team
I received Excellent customer care and…
I received Excellent customer care and support today from Leah @ Numan. Leah is really helpful and polite. I am also most grateful for the fabulous assistance given by members of the Numan team.
Thank you, Leah
30 May 2026
Unprompted review
Reply from Numan
Hi there, thank you so much for taking the time to share such a wonderful review!
We are absolutely thrilled to hear that you received top-tier care and support today. Leah will be so delighted to receive your shout out- combining a polite, welcoming manner with genuinely helpful guidance is exactly what she does best, and we will be sure to pass your lovely compliments directly to her.
It is also fantastic to know that you've felt beautifully supported by the wider team as well. Knowing you feel completely looked after means the world to everyone here.
Thank you again for your kind words, and please don't hesitate to reach out whenever you need us next!
Kind regards,
The Numan Team
Very helpfull
30 May 2026
Unprompted review
Reply from Numan
Hi there, thank you so much for the feedback!
We are absolutely delighted to hear that you found our service so helpful. Providing supportive, clear, and reliable care is exactly what we aim for every single day.
If there is ever anything else we can do to assist you on your journey, please don't hesitate to reach out!
Kind regards,
The Numan Team
I have always liked dealing with Numan…
I have always liked dealing with Numan for my blood work, the way they work is efficient and easy to work with. Today I interacted with Nontobeko who dealt with an issue for me, they replied right away to my email and resolved my issue immediately and they were courteous and professional.
30 May 2026
Unprompted review
Reply from Numan
Hi Philip, thank you so much for taking the time to share your experience with us!
We are absolutely thrilled to hear that you have always found our blood work process to be smooth, easy, and efficient. Knowing that Nontobeko looked after you so beautifully today completely highlights the standard of care we strive for- replying right away, handling your issue immediately, and maintaining a courteous, professional approach throughout.
We will be sure to pass your lovely compliments directly to her, as she will be delighted to hear your feedback. Thank you for continuing to trust us with your health, and please don't hesitate to reach out if you ever need anything else!
Kind regards,
The Numan Team
Monjauro medication has enabled me to…
Monjauro medication has enabled me to loose weight in a healthy process. I have experienced no side affects and it has changed my eating options, this has resulted in choosing healthy options and awareness of what my body requires for a feel good healthy lifestyle.
30 May 2026
Unprompted review
Reply from Numan
Hi there, thank you so much for sharing such an incredible milestone on your health journey!
We are absolutely thrilled to hear that Mounjaro has been a helpful tool in enabling you to lose weight through a healthy, sustainable process. It is fantastic that you have experienced no side effects and that you have been able to naturally shift towards healthier food options, tuning into exactly what your body needs to feel its best.
Building that long-term awareness and embracing a truly healthy lifestyle is a huge achievement, and you should be incredibly proud of your progress. Thank you for choosing us to support you along the way!
Kind regards,
The Numan Team
Abusive prices
Abusive prices. There are so many other great companies who will charge you less for the weight loss programme (Mounjaro especially). Apparently, they seem to be an “okay” price, but then their prices grow, grow, and grow, and when you realise that they are charging you a fortune, it is too late, and you are already in a six- or twelve-month contract with them. I recommend people do a better search and try other companies. I just did not give them one star because their team is quite efficient.
30 May 2026
Unprompted review
Reply from Numan
Hello there,
We appreciate you sharing your concerns regarding our pricing structure and contract terms. We understand your frustration with how costs can evolve and the commitment involved. We are always reviewing our programs to ensure they provide value. Your feedback is important as we strive to improve our services.
All the best,
The Numan Team
Leah excelled on her customer service…
Leah excelled on her customer service and communication was excellent
Very happy
30 May 2026
Unprompted review
Reply from Numan
Hi there Russell, thank you so much for taking the time to share this!
We are absolutely thrilled to hear that Leah excelled during your interaction and provided you with such clear, excellent communication. Making sure our patients feel completely looked after and happy is exactly what we strive for, and we will be sure to pass your lovely compliments directly to her.
Thank you for choosing us, and please don't hesitate to reach out if you ever need anything else!
Kind regards,
The Numan Team
Reply from Numan
Hi there, thank you so much for the wonderful feedback!
We are absolutely delighted to hear that you experienced such a warm, friendly, and super-efficient service from us. Getting everything sorted quickly while making you feel welcome and supported is exactly what we aim for every single day.
If there is ever anything else we can do to assist you on your journey, please don't hesitate to reach out!
Kind regards,
The Numan Team
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