I received my watch FINALLY and was pleasantly surprised by the quality of its design and fit. Despite my initial concern when I ordered last November I was recently contacted about the order bei... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I loved the experience of shopping at Nuamore. I loved the 2 pairs of ear rings and bracelet. They look exactly like the pictures , luxurious and high quality. How ever the softwares necklace broke in... See more
Company replied
I ordered my Oceana watch in mid November and finally received early February. Customer service was good at keeping me informed. I had the option to select another watch and offered a discount. I... See more
Company replied
I received my gold Oceana ladies watch and I'm over the moon ecstatic! It's so classy with understated elegance, and heavy. The electronic updates were prompt and accurate, I was kept abreast of its... See more
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Company details
Written by the company
Our collection is curated with dedication. Each piece whether jewelry, sunglasses, or watches is crafted by artisans in one of the finest ateliers. Our collection symbolizes a blend of timeless elegance and minimalist design, enriched with a touch of luxury. Whether you’re drawn to the classic charm of vintage or the clean lines of modern design, we create our pieces to suit every style, always with a unique twist. Bringing elegance to women in every corner of the globe.
Contact info
Hong Kong
- support@nuamore.com
- nuamore.com
3.8
Great
242 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Returns process is very Painful - Buy only if you are 110% Sure
Well, In today's Day & age where we do almost 90% of Shopping online, we expect easier returns process for sure. Amazon has changed our habits of almost buying anything as soon as you like it because you can return it easily. That's not the case with this company.
We need to send at least 4 emails before they will even approve a customer to return an item. They need detailed reasoning, Photos of Packaging, Photos of Item, Photos of all the content in the Box, etc. They also try to push you to accept a Store Credit instead of just returning.
If you are able to spend that much time & effort with them via emails, you still need to Pay for 6% restocking fee, Return Label fee and then wait for 2-4 weeks to get your money back. Until then, you are on the hook and just praying.
I won't waste my time in future to shop on this website after having gone through my last return process experience.
25 March 2026
Unprompted review
Reply from Nuamore
Hi Piyush,
Thank you for taking the time to share your feedback.
When you first reached out regarding your return, we only asked for the reason for the return and later requested photos after receiving your request. These photos are a standard part of our return process, as stated in our return policy, to ensure that the item is unused and returned in its original condition. This helps us maintain quality standards for all customers.
We also understand your concerns regarding the return process. As a small business, every order involves careful handling, packaging, quality control, and preparation to ensure the watch arrives in perfect condition. Because of this, returns create significant operational and handling costs for us.
The 6% processing fee you mentioned is not intended as a profit, it is approximately $8 and only partially offsets a small portion of the costs involved in processing returned items. In most cases, we still absorb additional expenses beyond this fee.
Our goal is never to make returns difficult, and we’re sorry if the process felt lengthy or inconvenient. In some cases, we also offer alternatives such as store credit, as we try to find solutions that are beneficial for both sides while reducing unnecessary returns.
We truly value your feedback and will continue working on improving the experience for our customers.
Warm regards,
Team Nuamōre 💙
Exceptional!
The whole experience was amazing. Easy ordering and was pleasantly surprised when I received my watch. I have purchased 4 watches in the last couple of months and the packaging of my Nuamore was exceptional compared to the other purchases I made. I'm a very happy customer.
15 March 2026
Unprompted review
Reply from Nuamore
Hi Terry,
Thank you so much for your incredible review! We’re truly delighted to hear that you had such a great experience from ordering to receiving your watch.
It means a lot to us that our packaging stood out among your recent purchases, that’s something we put a lot of care into. We’re so happy to have you as a customer and really appreciate your support.
Warm regards,
Team Nuamōre 💙
Great quality of watches I’m very happy…
Great quality of watches I’m very happy with my purchase. Thank you!
11 April 2026
Unprompted review
Reply from Nuamore
Hi Wiktoria,
Thank you so much for your kind review! We’re happy to hear that you’re happy with the quality of your watch.
We truly appreciate your support and hope you continue enjoying your purchase.
Warm regards,
Team Nuamōre 💙
Excellent quick customer service.
4 April 2026
Unprompted review
Reply from Nuamore
Hi Sharon,
Thank you so much for your kind review! We’re delighted to hear that you experienced quick and excellent customer service.
Your support truly means a lot to our team.
Warm regards,
Team Nuamōre 💙
Amazing Product
Product was well advertised on social media thought i would take a look I purchased a gold watch and the service and product are amazing - I then decided to purchase another gold coast watch with bracelet as I have an employee retiring in July 26 and wanted something special for her. She will be over the moon with this
2 April 2026
Unprompted review
Reply from Nuamore
Hi,
Thank you so much for your wonderful review! We’re happy to hear that you loved your first purchase and that you had such a great experience with both our service and products.
It’s especially meaningful to know that you chose another piece as a gift for such a special occasion, what a thoughtful gesture! We’re sure she will absolutely love it.
We truly appreciate your support and hope you continue enjoying your watches.
Warm regards,
Team Nuamōre 💙
Returns are onerous!
Make sure you are 100% sure you want your item before ordering! The company’s return policies are onerous. It is not a simple process. I had to send an email, they replied, and it wasn’t until the the third or fourth round of back and forth emails when I was finally granted permission to return an item for which I paid $140. In other words, it’s not a Rolex. They want photos of the item AND the packaging, and then they will send (finally) a return label. I would never buy from them again! There will be a 6% fee as well as a fee for the return label. Oh, and did I mention that the box, when it was shipped to me, was wrapped and taped in plastic that was impossible to cut through with sharp scissors? Don’t order from Nuamore unless you are dead sure.
3 April 2026
Unprompted review
Reply from Nuamore
Hi Beth,
Thank you for taking the time to share your feedback.
We would like to clarify that once you reached out, our team asked for the reason for your return and then provided the return instructions. After receiving the photos, your return label was issued promptly so you could proceed without further delay.
The request for photos of the watch and packaging is part of our standard return process, as outlined in our return policy. This step helps us confirm that the item is unused and in its original condition before approving a return, ensuring fairness and consistency for all customers.
Regarding the 6% fee, we understand your concern. As a small business, returns involve multiple costs including handling, inspection, packaging, and labor to ensure each item remains in perfect condition. The 6% fee (approximately $8 USD) does not fully cover these expenses, and we continue to absorb a significant portion of the overall cost.
In terms of packaging, the outer poly bag you referred to is used to ensure the watch is delivered safely and securely during transit. While it may feel tightly sealed, it plays an important role in protecting the product.
We appreciate your feedback and will continue working to improve our processes and communication.
Warm regards,
Team Nuamōre💙
Love the watch
I ordered watch on Feb 10 and it arrived packaged securely on Feb 18. It's beautiful, just as in photos. I didn't order a fitting kit & took it to fast jewelry repair store in the mall who removed a few links for $10. Fits great, keeps great time and I love to wear it. I've had zero issues and am very happy with my watch. 🙂
2 April 2026
Unprompted review
Reply from Nuamore
Hi Desiree,
Thank you so much for your wonderful review! We’re glad to hear that your watch arrived quickly and securely, and that it looks just as beautiful as expected.
We’re also glad to know the fit worked out perfectly after the adjustment and that you’re enjoying wearing it with no issues, that truly means a lot to us.
Thank you again for your support, and we hope you continue loving your watch!
Warm regards,
Team Nuamōre 💙
I ordered incorrectly
I ordered incorrectly, and emailed customer service within minutes. The response time was immediate and they resolved the problem right away. Excellent customer service. I am excited to see my new watch.
31 March 2026
Unprompted review
Reply from Nuamore
Hi Ellie,
Thank you so much for your wonderful review! We’re really glad to hear that our team was able to respond quickly and resolve your order issue right away.
It means a lot to us that you had a positive experience with our customer service. We’re excited for you to receive your new watch and hope you love it!
Warm regards,
Team Nuamōre 💙
Lovely watch
Lovely watch, very happy. And delivered quickly! Thank you
1 March 2026
Unprompted review
Reply from Nuamore
Hi Sacha,
Thank you so much for your kind review! We’re delighted to hear that you’re very happy with your watch and that it arrived quickly.
We truly appreciate your support and hope you continue enjoying your piece.
Warm regards,
Team Nuamōre 💙
Reply from Nuamore
Hi Jayanthi,
Thank you so much for your kind review! We’re delighted to hear that you found our service efficient, friendly, and easy to deal with.
Your support truly means a lot to our team.
Warm regards,
Team Nuamōre 💙
Satisfying The Addiction
I’m a time piece -a-holic and quite picky in my choices!! When this one came, it quickly became my favorite (shhh, don't tell the others 🤣) because of its sleekness, beauty and simplicity. I’m already considering another piece from this brand!!
17 March 2026
Unprompted review
Reply from Nuamore
Hi Feldman,
Thank you so much for your amazing review! We absolutely loved your message, and we promise to keep your favorite a secret!
We’re thrilled to hear that your watch has become a standout in your collection. Your appreciation for its sleekness, beauty, and simplicity truly means a lot to us.
We can’t wait to have you back for your next piece!
Warm regards,
Team Nuamōre 💙
Difficult to remove pins to take out…
Difficult to remove pins to take out links. Had to take to a jeweler to remove after purchasing the link remover from Nuamore.
27 March 2026
Unprompted review
Reply from Nuamore
Hi Susan,
Thank you for sharing your feedback.
We understand that adjusting the links can sometimes be challenging, and our team has reached out to assist you with this. We’ve also offered to cover the cost of having the adjustment done by a local jeweler and asked for a copy of the receipt so we can reimburse you accordingly.
We appreciate you bringing this to our attention and are here to ensure everything is resolved smoothly for you.
Warm regards,
Karla, Team Nuamōre 💙
I really love my watch
I really love my watch, it feels solid and yet comfortable and the materials used to make it look and feel so sturdy! The piece doesn’t feel flimsy or cheap looking!
18 February 2026
Unprompted review
Reply from Nuamore
Hi Tanya,
Thank you so much for your wonderful review! We’re glad to hear that you love your watch and that it feels both solid and comfortable.
It’s great to know that the quality and materials met your expectations, that means a lot to us.
Warm regards,
Team Nuamōre 💙
Love the ear rings and bracelet, but
I loved the experience of shopping at Nuamore. I loved the 2 pairs of ear rings and bracelet. They look exactly like the pictures , luxurious and high quality. How ever the softwares necklace broke in 2 weeks, even the hook was not strong, when I open it, it didn’t close back.
23 March 2026
Unprompted review
Reply from Nuamore
Hi Srujana,
Thank you so much for sharing your experience with us. We’re really glad to hear that you loved your shopping experience and that the earrings and bracelet met your expectations.
We’re sorry to hear about the issue with the necklace, as that’s not the quality we aim to deliver. Please reach out to our customer support team so we can assist you and make this right.
You can contact us directly, and our team will be happy to help resolve this for you as quickly as possible.
Warm regards,
Team Nuamōre 💙
I love my new Oceana watch in Gold
I love my new Oceana watch in Gold. I like it so much I ordered a second. It's a good looking watch and I love pairing it with gold jewlery.
22 March 2026
Unprompted review
Reply from Nuamore
Hi,
Thank you so much for your wonderful review! We’re thrilled to hear how much you love your Oceana watch in Gold, and even more excited that you ordered a second one!
It’s great to know you’re enjoying styling it with your gold jewelry. Your support truly means a lot to us.
Warm regards,
Team Nuamōre 💙
PROBLEM RESOLVED
There was a problem with my original order. The Customer Service Department resolved the difficulty with such courtesy and professionalism. Thank you so much
2 March 2026
Unprompted review
Reply from Nuamore
Hi Mary,
Thank you so much for your kind words! We’re really glad to hear that the issue with your order was resolved and that our customer service team was able to assist you with courtesy and professionalism.
It truly means a lot to us that you took the time to share your experience. If you ever need anything in the future, we’re always here to help.
Warm regards,
Team Nuamōre 💙
Great careful and thoughtful customer…
Great careful and thoughtful customer service. Made very sure I was a satisfied customer. Cute watch too :)
17 March 2026
Unprompted review
Reply from Nuamore
Hi Elyse,
Thank you so much for your kind review! We're delighted to hear that you found our customer service careful and thoughtful, and that we were able to ensure you felt fully supported.
We're also so glad you’re enjoying your watch, it means a lot to us!
Warm regards,
Team Nuamōre 💙
Excellent customer service ⭐️
16 March 2026
Unprompted review
Reply from Nuamore
Hi Wanda,
Thank you so much for your kind words! We’re thrilled to hear that you had an excellent experience with our customer service.
Your support truly means a lot to our team, and we’re always here if you need anything.
Warm regards,
Team Nuamōre 💙
Reply from Nuamore
Hi Agnes,
Thank you so much for your lovely review! We're delighted to hear that you found it beautiful and just as described.
We truly appreciate you taking the time to share your experience and hope you continue enjoying your piece.
Warm regards,
Team Nuamōre 💙
Reply from Nuamore
Hi Januck,
Thank you so much for your wonderful review! We're thrilled to hear that you found your dream product with us.
Your support truly means a lot to our team, and we hope you continue enjoying it.
Warm regards,
Team Nuamōre 💙
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