So impressed with the personal and excellent customer service I received when I had a query with my order. Sometimes online companies are fine until you have a problem and then it is impossible to con... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
iphone 12 mini case. Wanted a premium leather case. This looked good. Delivery and communication was fine and quick. case is very poor quality considering it is £50 + postage. doesnt fit t... See more
Company replied
Ordered a gift - for my daughter passing her degree - 1/7/25 and still not received ! No notification - even after chasing things up I was fibbed off with another promised delivery date which never... See more
Company replied
I love Not-Another-Bill. I have had such exciting and diverse gifts since I joined, not a dud amongst them. I can keep the gifts myself or give them as gifts. Particular favourites include all the jew... See more
Company details
Written by the company
Our vision is to be the most unique gift service in the world. We strive to source, create and deliver gifts that excite, inspire and delight our customers. With a passion for the finer details, and quality personalisation we are your experts in gifting. From our boxes, ribbons and beautiful tissue paper to the personalised letter explaining about the present, we really consider how the whole experience looks and feels.
Contact info
Unit 10, 69 St Marks Road, W10 6JG, London, United Kingdom
- 02037907790
- info@notanotherbill.com
- notanotherbill.com
3.8
Great
309 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
ordering from the website was very easy …
ordering from the website was very easy and straightforward,and the items came very promptly,and also everything was packaged nicely in a box marked fragile to inform handlers which was very good
4 December 2017
Unprompted review
Most brilliant company
Most brilliant company - my gifts all arrived, beautifully packaged, very quickly. Amazing selection for everyone - my go to for presents every time. Thank you!
2 December 2017
Unprompted review
I love this Company and it’s asthetic …
I love this Company and it’s asthetic more than I can say in mere words.
The gifts have traveled with me all over the world and are part of my life and identity.
19 November 2017
Unprompted review
Excellent service
Excellent service! I bought a 6 month subscription, used both the online chat help and the 'emergency' phone line; both gave good advice. I wanted a gift to arrive on a certain day and they pulled all the stops out to make it happen, my sister was delighted with her first gift. I would definitely recommend.
18 November 2017
Unprompted review
Love the service and would recommend to …
Love the service and would recommend to anyone. There's been a couple of hiccups since I started using it, but the customer service team has always been able to resolve the issues.
15 November 2017
Unprompted review
Lovely product and beautiful packaging
Lovely product and beautiful packaging. Delivery was fast, I would order again!
5 November 2017
Unprompted review
Excellent website
Excellent website, staff very helpful and polite with a couple of queries.
Goods arrived promptly and beautifully packaged.
The choice of gifts is superb.
I also subscribe monthly and am delighted with the gifts received.
I keep some for myself and often find suitable homes for birthday presents and unexpected gifts at short notice.
2 November 2017
Unprompted review
Excellent service!
2 November 2017
Unprompted review
Qualiyy
The gifts always arrive in the second week if the month, despite them saying you will receive them the first week. So far, only two, they aren't worth the £24 it is costing me. I am giving it one more month before I
cancel it.
27 October 2017
Unprompted review
Reply from Not Another Bill
Morning Bernice,
Thanks for the feedback.
I am sorry about the items arriving in the second week, we do our best to get them to you in the first but have a few factors (such as where the weekends fall) which can effect this for our packing team.
Also sorry to hear you do not feel the items worth £24, the artists roll we sent does retail for £55 but hopefully we can turn things around with November's gift.
All the best,
Will
Love the idea and service has been …
Love the idea and service has been excellent but I was disappointed to find that I could purchase my first item much cheaper independently online. Time will tell.
24 October 2017
Unprompted review
Love the website and whole ethos.
Love the website and whole ethos.
Speedy delivery superbly packaged.
20 October 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.