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Norwich Trust Limited Reviews 

281
•
TrustScore 5 out of 5

4.8

Non-Bank Financial Service
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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional helpfulness, noting that advisors are consistently friendly, professional, and empathetic during every interaction. Many people feel completely at ease discussing their financial situations because the team listens attentively without any judgment. Consumers also highlight the highly efficient service, mentioning that loan applications are handled smoothly and without experiencing unnecessary stress. Reviewers deeply appreciate the thorough, clear guidance provided throughout the entire procedure from start to finish. Furthermore, reviewers frequently state they would gladly use these services again and recommend the business to others.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the team is extremely helpful, professional, and... See more

Service

Customers consistently note positive experiences with service, describing the overall process as smooth,... See more

Customer service

Users describe positive interactions with customer service, highlighting prompt email replies from real... See more

User experience

People report positive experiences with user experience, highlighting how quick, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge thanks to the team at Norwich trust especially Jamie and Stuart 🙂 this is my first time taking out a loan and they were ever so attentive and most importantly maintained contact at all times... See more

Rated 5 out of 5 stars

Excellent Experience! ⭐⭐⭐⭐⭐ ​I had a great experience getting the help I needed. The entire process was incredibly easy and straightforward from start to finish. ​The customer service is top-notch,... See more

Rated 5 out of 5 stars

I would recommend your firm to anyone because I had Karolis as my person to contact the whole way through my application it made a great smooth process. I am sorry sorry greatful , many thanks for the... See more

Company replied

Rated 5 out of 5 stars

The service was fantastic straight forward, and customers service was amazing, very helpfull. And their was no judgements and listened to support you where needed to get you application completed. Tha... See more

Company replied

Company details

  1. Non-Bank Financial Service

Written by the company

Norwich Trust Limited ("Norwich Trust’’) is a direct lender providing unsecured loans to homeowners. We differentiate ourselves from the majority of other lenders by lending solely to homeowners (in England, Scotland and Wales), allowing us to offer competitive rates for our loans. Our loans are suitable for those who have little equity or who don’t want to risk their home with a secured loan. If you are a customer of ours feel free to let us know what you think of our service.

Contact info

4.8

Excellent

TrustScore 5 out of 5

281 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(281)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Roxy and Karolus - brilliant customer service

Roxy and Karolus were very knowledgeable and friendly and explained everything in great detail, even answering the questions that I had wanted to ask before I even had the chance to ask them. Their customer service skills are second to none!

They went through everything in great detail and it was a pleasure to work with them both.

I will definitely be recommending Norwich Trust because the whole process was faultless and smooth from start to finish. The main thing I liked was that there was no hard sell. They gave you time to digest everything, and the fact that they do all the legwork to pay off your debts from the funds approved means that it takes the hassle out of doing it yourself. This was a massive relief!

I am incredibly pleased and will use Norwich Trust in the future if I have to.

Thanks for everything and for making the whole process as painless as possible.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service from start…

Absolutely brilliant service from start to finish. Abbey Nichols was amazing throughout and made the whole process feel easy and stress free. Communication was spot on, everything was explained clearly and I was kept updated the full way through.
Really appreciate all the help and support from Abbie. Would definitely recommend to anyone needing help getting back on top of things.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Abbey was great

Abbey was great. After being refused elsewhere for unknown reasons, I was slightly demoralised. But Abbey made things very easy and the service was fast and knowledgeable.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Smooth process from start to end

Excellent service, very knowledgeable non-judgemental consultant who listened and helped with viable solutions. Smooth application process that was quick and easy to follow. Quick to pay out once all the paperwork and checks were completed.

28 April 2026
Unprompted review

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