Norwich Trust Limited logo
Visit website

Norwich Trust Limited Reviews 

282
•
TrustScore 5 out of 5

4.8

Non-Bank Financial Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional helpfulness, noting that advisors are consistently friendly, professional, and empathetic during every interaction. Many people feel completely at ease discussing their financial situations because the team listens attentively without any judgment. Consumers also highlight the highly efficient service, mentioning that loan applications are handled smoothly and without experiencing unnecessary stress. Reviewers deeply appreciate the thorough, clear guidance provided throughout the entire procedure from start to finish. Furthermore, reviewers frequently state they would gladly use these services again and recommend the business to others.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the team is extremely helpful, professional, and... See more

Service

Customers consistently note positive experiences with service, describing the overall process as smooth,... See more

Customer service

Users describe positive interactions with customer service, highlighting prompt email replies from real... See more

User experience

People report positive experiences with user experience, highlighting how quick, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge thanks to the team at Norwich trust especially Jamie and Stuart 🙂 this is my first time taking out a loan and they were ever so attentive and most importantly maintained contact at all times... See more

Rated 5 out of 5 stars

Excellent Experience! ⭐⭐⭐⭐⭐ ​I had a great experience getting the help I needed. The entire process was incredibly easy and straightforward from start to finish. ​The customer service is top-notch,... See more

Rated 5 out of 5 stars

I would recommend your firm to anyone because I had Karolis as my person to contact the whole way through my application it made a great smooth process. I am sorry sorry greatful , many thanks for the... See more

Company replied

Rated 5 out of 5 stars

The service was fantastic straight forward, and customers service was amazing, very helpfull. And their was no judgements and listened to support you where needed to get you application completed. Tha... See more

Company replied

Company details

  1. Non-Bank Financial Service

Written by the company

Norwich Trust Limited ("Norwich Trust’’) is a direct lender providing unsecured loans to homeowners. We differentiate ourselves from the majority of other lenders by lending solely to homeowners (in England, Scotland and Wales), allowing us to offer competitive rates for our loans. Our loans are suitable for those who have little equity or who don’t want to risk their home with a secured loan. If you are a customer of ours feel free to let us know what you think of our service.

Contact info

4.8

Excellent

TrustScore 5 out of 5

282 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(282)

74 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Fantastic

Fantastic, went through all the information relevant to me personally, straight forward application and give me my answer within 24hrs, person I dealt with was very clear and straightforward, process was professional, smooth and simple.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Experience

A refreshingly personal and professional approach to understanding someone's financial needs resulting in an appropriate product delivered in a timely manner.

Monika could not have been more helpful, taking personal ownership of my case and keeping my updated regularly throughout the application.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

The customer service was great

The customer service was great. They gave me several options to explore and process from requesting funds to receiving them was very quick. I would definitely use them again

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Great & Quick service

Very quick, open and transparent process. Completing online docs was very straightforward and great follow up from an actual person who took the time to listen for any questions and was very clear on explaining the process in great detail

22 October 2025
Unprompted review
Rated 5 out of 5 stars

A huge thanks to the team at Norwich…

A huge thanks to the team at Norwich trust especially Jamie and Stuart 🙂 this is my first time taking out a loan and they were ever so attentive and most importantly maintained contact at all times through the process. Would I recommend them to a friend, most definitely also would I take out another loan with them it’s another yes.
All the very best

8 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look