Norfolk Sheds Reviews 

I placed my order with Norfolk Sheds for a log cabin at the end of April 2021. The estimated delivery date was mid August at the time. At the beginning of July 2021, after hearing nothing from them since the initial order and agreements were signed, I sent an email asking some questions and generally trying to touch base. It was at that point that I was informed that they never put my order through to the manufacturer, Shire Garden Buildings. This meant that my delivery was pushed back from mid August to late October, and the painting and preparation would have to be done in the cold, damp autumn months. Lucy, the contact point that I dealt with the entire time, completely lacks customer service skills and has no empathy.
When October finally came and my log cabin was built, it was shortly there after that we noticed it was leaking from the windows, walls, and corners. We hadn’t even had a chance to paint it yet, but that’s what they advised us to do, so we got the cabin as dry as we could and got the inside and outside painted. At that point, the windows were still leaking considerably, so they sent workers out in December to put more seal around the windows. This helped, but did not fully alleviate the problem.
By April 2022, six months into owning it, we noticed the individual log slats separating and the door warped to the point that it no longer meets the seal at the base of the doorframe. I contacted Norfolk Sheds about this, and I was not surprised to receive total silence in response. In July 2022, the main door became so warped that we have to push it hard just to latch it, several of the windows needed to be sanded to get them to shut properly, and the gaps in the wood planks became so large, we can see daylight through them.

The only positive I can say is, from 2022 to 2025, it hasn't gotten exponentially worse, and it is usable and we enjoy the space. However, customer service was poor, delivery time was poor, and build quality is poor. I should have put the £5000 towards a proper garden building with a more reputable company, but it’s a lesson learned.

Good quality, looks fantastic, took a while to put together due to screws supplied were not the correct size for some areas but would still recommend.

Brilliant - Service was brilliant all delivered quickly and correct pieces - Love my potting shed

We looked around for a suitable summerhouse for our garden on line and at garden centres before we chose the one from Norfolk sheds. We liked the look of it and was definitely the best value for money compared to other companies with similar products. When it came it looked absolutely like the pics on the website and the guys who delivered were both professional and efficient, erecting it in a short space of time to a high standard. I love it - it looks perfect in our garden and I would highly recommend the company.

Really excellent service, installers were very efficient and helpful. The finished product is lovely.
Thank you

Excellent service from start to finish - very helpful and a delight to deal with. Thank you!

Great value for money easy to assemble quality wood. Very happy with my purchase

Shed delivered on time as requested.
Install in a couple of weeks time

great service will use again

So far so good. Arrived on time

Professional and extremely helpful. Sadly I made a mistake measuring the base but the fitters came and managed to make it work so they could put everything together for me. I was more than grateful. Thank you everyone!!

Didn't have to wait long for available delivery,arrived on time with a very helpful delivery man,everything looks AOK but haven't put it together yet,everything is included ,very impressed up to now.

Great service. The quality of the materials used and the general construction of the shed is second to none.

Good prices, good sheds and good service. What else do you need?

Easy to do business with, good communication of delivery and timescales, and delivered by a friendly well mannered guy. To top it off, the quality of the shed is very good and good instructions to erect.
Definitely will guy from Norfolk sheds again!

I was very pleased with the service I received and everything ran very smoothly and efficiently. Delivery was very quick and the installation was done very well. I am very pleased with the quality of the shed and the price was very reasonable.

Very good delivery kept us inform at every step. Very stong sturdy shed. Not erected yet though, but delivery driver went through every item that was delivered.

Excellent product and speedy delivery

Super service and very good summerhouse . Very highly recommended. Many thanks.

Delivered when said, nice product and easy to put together.