Norfolk Sheds Reviews 

335
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptional overall service provided. Many customers frequently mention that the staff members are extremely polite, friendly, and very helpful during both delivery and professional setup. People also genuinely appreciate the prompt delivery schedules, clear communication, and the overall smooth and easy online ordering experience. Some reviewers were not happy with minor missing components, noting that items like window parts, structural bolts, or door hinges were absent upon arrival. A few individuals additionally described specific challenges, such as wooden pieces not fitting correctly together or minor imperfections encountered throughout the assembly process.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, reflecting a mix of satisfaction and distinct... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt arrivals and good communication... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising sturdy construction, solid... See more

Service

Customers report overall satisfaction and positive experiences with service. Consumers highlight great... See more

Staff

Consumers find staff to be positive, polite, and exceptionally helpful throughout the entire process.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have yet to build the shed but all the components seem very solid and well constructed. Customer service has been very good as I enquired about further accessories and it was sorted straightaway. Th... See more

Rated 4 out of 5 stars

Still in the process of painting with wood preservative, but what I've seen, looks good. I’m planning to start building the summer house next week.

Rated 4 out of 5 stars

I am very happy with my arbour, which looks great in the garden. The delivery people were polite and friendly. The only reason I haven't given 5 stars is that we realised the finial is missing, which... See more

Rated 4 out of 5 stars

Communication was quite good but the shed came with a missing latch window part


Company details

  1. Garden Building Supplier

Written by the company

Norfolk Sheds supply garden sheds, log cabins, summer houses, storage sheds & playhouses online. We offer quality products at low prices and free friendly advice from our UK-based team.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

335 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(335)

62 reviews in the last 12 months

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Rated 1 out of 5 stars

Total chaos

Total chaos - money taken without putting the order through

29 July 2025
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Johanna,

Your order was placed with our manufacturer as soon as you placed it with us. On the day of delivery when our driver came to collect the orders, he was told that your order was not ready as the building was not in stock. We were not notified about this in advance, otherwise we would have contacted you and would have made you aware.
Also, the way you spoke to our member of staff was unacceptable – shouting down the phone was incredibly rude. She has apologised and proceeded your refund immediately upon your request. Following which, you called back and placed the order again! We also offered you a reasonable discount for the inconvenience and we agreed to accept payment upon delivery as a sign of good faith. We would contact you with a new delivery date when the building would again become available. But bizarrely, a few days after, when we booked your new delivery date, you decided to leave us a 1 star review and then proceeded to block our email, so we couldn’t get in touch with you. Due to this, we have now cancelled your order.

Rated 5 out of 5 stars

Products ordered easyly.

It was an easy process to order the products I required, delivery was arranged and everything did arrive on time. Well done. It's nice that things happen how they should, like the old times. Thanks. JB

21 July 2025
Rated 5 out of 5 stars

Great quality product

I was looking for a new shed /workshop when I came across Norfolk Sheds, and I'm so pleased that I did.
I chose my shed on their website, which was really easy to navigate with a straightforward ordering process, with customisable options available to allow me select a shed that met my needs.
After ordering I received email confirmation of my order and details of a delivery time of two weeks, which was perfect for me as this allowed me sufficient time to prepare the base.
Prior to the day of delivery I contacted Norfolk Sheds to ask if it would be possible to have either an early or late delivery as I had to be at work during the day. A delivery time of 08:00 was kindly arranged and the driver rang me 30 minutes before delivery. The delivery driver was very polite and respectful, and kindly placed all the parts where I requested.
The build quality of the shed is excellent, constructed from good quality timber and is supplied with easy to follow plans. The design of the parts allowed me and a friend to build the shed in about six hours with no issues and more importantly no missing parts!
I am delighted with the finished shed and am very happy to recommend Norfolk Sheds to anyone looking for a good quality shed/workshop.

30 June 2025
Rated 5 out of 5 stars

Easy to order

Full information on website - easy to order - quick delivery 🚚 with very helpful delivery guy - summerhouse flat pack with comprehensive instruction booklet - impressed with quality of summerhouse & would definitely recommend to others

18 June 2025
Rated 5 out of 5 stars

Delivered Holkham greenhouse on day they said

Delivered on day they said . Driver very good and stacked it all where I wanted . Greenhouse good quality and easy to put together . It is worth measuring all the beading and putting notes by each size as makes it quicker to put up . Only one negative the rubber drip beading had warped were left for a couple of day under a tarpaulin ., but poring boiling water over fixed it . Just need to paint now . My husband and I did it easily between us

13 May 2025
Rated 4 out of 5 stars

Delivered by Shire who made the hut

Delivered by Shire who made the hut. Good service from them.

27 April 2025
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Reply from Norfolk Sheds

Dear James,

Thank you for taking the time to leave us a very nice review. We really appreciate it and we're glad that you are happy with the product and our manufacturer's delivery. It was a pleasure doing business with you.

Kind Regards
Norfolk Sheds Ltd.

Rated 2 out of 5 stars

My review is about aftersales

My review is about aftersales, until now I really liked Norfolk sheds, We had a lovely log cabin installed March 2024 and when I repainted it this Easter I saw that some of the logs had come apart, showing bare wood. I sent photos to Norfolk Sheds who told me as I was out of warranty I would have to pay them for this to be rectified. I am not happy as I hadnt seen thefault and it was only 13 months since construction. So obviously this company has no flexibility on after sale care

21 April 2025
Unprompted review
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Karen,

The log cabin supplied was a factory second and only has a 3 month warranty, all standard products have a 12 month warranty. We were within our full right to charge a callout fee to come out rectify the problems on your cabin. £60 for a callout is more than reasonable on a product that has been out of warranty for 10 months.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Great service

Great service, was very happy with our shed, there was a minor part missing and lucy at norfolk sheds, resolved this matter very swiftly for us, great job!

15 April 2025
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Scott,

Thank you for taking the time to leave us a very nice review. We really appreciate it and we're glad that you are happy with the product and our services. It was a pleasure doing business with you.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Fantastic service and a good quality…

Fantastic service and a good quality shed. Really impressed that I received a phone call within an hour of placing the order one evening to arrange delivery. Thank you

25 April 2025
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Hayley,

Thank you for taking the time to leave us a very nice review. We really appreciate it and we're glad that you are happy with the product and our services. It was a pleasure doing business with you.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Website is easy to use

Website is easy to use, interaction with individuals has also been first class. The delivery guys were polite and efficient

11 April 2025
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Martin,

Thank you for taking the time to leave us a very nice review. We really appreciate it and we're glad that you are happy with the product and our services. It was a pleasure doing business with you.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Great service

Great service, delivery time was as indicated.
I received an email to let me know the delivery date not long after placing my order. Delivery driver rang on day to let me know they were 50 mins away. We haven’t put shed together yet as we are going to paint it first as per instructions recommended.

13 April 2025
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Mrs Howe,

Thank you for taking the time to leave us a very nice review. We really appreciate it and we're glad that you are happy with the product and our services. It was a pleasure doing business with you.

Kind Regards
Norfolk Sheds Ltd.

Rated 2 out of 5 stars

Delivery great, everything else not

Well what can I say. The floor is not fit for purpose as you stand anywhere apart from on a joist (if you could call joists) you start to go through the floor. 10mm OSB is not adequate as flooring.
The walls, the feather edge stuck out on most panels so so when you screwed them together it just pulled them out of shape
The windows are so low you have to bend over to nearly 90 degrees to see out of them.
The side wall are so short it's not very useable space.
The roof, saggs like it's been up there 10 years already
Delivery was great and on time

26 April 2025
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Steven,

We are terribly sorry that the workshop supplied did not meet your expectations. We will forward your feedback to our supplier so they can improve on the points you have mentioned.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Good quality product

Smooth delivery and good advice and tips from the delivery driver regarding the erecting of the summer house.

25 April 2025
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Nuala,

Thank you for taking the time to leave us a very nice review. We really appreciate it and we're glad that you are happy with the product and our services. It was a pleasure doing business with you.

Kind Regards
Norfolk Sheds Ltd.

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