Speed has improved recently for i phone from quite unsatisfactory speed in jan - may. However speed for i lower version i phone 11 remain low. Meanwhile wifi open page ( terms conditions) say... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fixed the problem. After several days of trading emails back and forth someone finally got my issue resolved. Thinking maybe assign 1 person to address an issue instead of every reply coming from som... See more
Assistance was great. If you want to know my journey however for your records, when I logged a ticket, it asked for my paypal records. I entered this (was done in the morning), then in the afternoon,... See more
My experience, happy long time customer . But got signed an automatic renewal that I didn’t consciously sign up for. The customer service team at Nord VPN answered my request to cancel, I would recomm... See more
Company details
Written by the company
Enjoy ultimate internet privacy, security and freedom with advanced features such as Kill Switch, Double VPN, Threat Protection Pro™, Dark web monitor, state-of-the-art encryption and no-logs policy so that your sensitive information is protected from snoopers of any kind.
Written by the company
- Secure encryption
- Keep your online traffic safe behind a wall of next-generation encryption.
- SmartPlay
- Watch shows and movies safely without extra steps — whether at home or abroad.
- Safe when disconnected
- Rest easy knowing our Kill Switch will shield your data if your VPN connection drops unexpectedly.
- Double VPN
- Add another layer of encryption with our Double VPN servers for extra peace of mind.
- Private DNS
- Enjoy more online privacy without worrying about third parties spying on your every move.
- Worldwide network
- The extensive network of 6500+ VPN servers covering 113 countries lets you explore internet like a virtual traveler.
- Multi-device
- NordVPN allows you to secure up to 10 devices with your Nord account and boost your privacy even more.
Contact info
PH Venturi House, 49th Street, Bella Vista, Suite 1, Ground Floor, Panama City, Panama , Panama City, Panama
- +44 131 463 6666
- support@nordvpn.com
- nordvpn.com
4.2
Great
49K reviews
Asks customers to review
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Great service
7 July 2026
Using NordVPN from a country with…
Using NordVPN from a country with strict internet restrictions can be incredibly challenging. However, thanks to the help and support of the NordVPN customer service team, I was finally able to resolve my subscription renewal issue.
I would especially like to express my sincere gratitude to the two support agents who kindly extended my service time while I was trying to solve the problem. Because of their help and understanding, I had enough time to complete my renewal successfully.
Thank you so much for your patience, professionalism, and outstanding support. I truly appreciate everything you did for me.
Thank you, NordVPN team
7 July 2026
Have been using Nord for a couple of…
Have been using Nord for a couple of years and have not had any internet issues. Easy to install and use.
6 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Terrible VPN
Terrible VPN. It's on the same level as free alternatives, only it costs $100+. Sometimes free VPNs even work better than this one. Frequent connection dropouts, regular failures to connect to servers, and this happens constantly on all devices (Windows, iOS, Android). You could assume it's because of my country's blocks, but shouldn't a VPN—especially one that isn't cheap—be able to bypass those blocks?
1 November 2025
Unprompted review
Reply from NordVPN
Hi Danila, sorry to hear NordVPN hasn’t worked reliably for you. In countries with strict internet restrictions, VPN connections can be more challenging and may require specific settings to work properly. Please contact our support team at support.nord-help.com so they can review your setup across devices and help you find the best configuration. - P.B.
Fast and accurate service
6 July 2026
I was able to get a very complicated…
I was able to get a very complicated issue resolved very quickly -- even on a holiday weekend.
5 July 2026
Nord VPN is a subscription trap
Nord VPN is a subscription trap. A first TWO year subscription from April 2024 until July 2016 cost EUR 128,30. In June 2026, renewal for a ONE year period was priced at EUR 179,88. Three weeks before due date, the costs for a ONE year subscription rose to EUR 214,06. I initially failed to switch off the automatic subscription renewal option, trusting that raises would be reasonable. In the present case, Nord VPN raised the initial subscription price within two years by 334%. I feel this is serious a rip-off. Company untrustworthy.
6 July 2026
Unprompted review
Reply from NordVPN
Hello. We're truly sorry to hear that the renewal pricing caught you off guard, we completely understand why seeing a significant difference between an introductory price and the standard renewal rate is frustrating.
To clarify transparently: our introductory prices are reduced to let new customers experience the full service at a lower entry cost. After that initial term, renewals are billed at the standard rate, which reflects the complete range of features, infrastructure, and ongoing development we invest in. We do send advance notifications about upcoming renewals and pricing before they occur, and we sincerely regret if those communications didn't feel clear or prominent enough in your case.
We'd genuinely like to look into the specifics of your situation. If you've already contacted our customer support, please share the ticket ID you received so we can take a closer look. If you haven't yet, please reach out to us at support.nordvpn.com, our team will be happy to go over your account and billing history with you. Your feedback matters to us and we take it seriously. -G.S.
Super quick and simple response
Super quick and simple response, helped me to fix my problem smoothly
3 July 2026
all good working well
6 July 2026
Fast and secure connections
Fast and secure connections, my privacy is guaranteed. I can also use streaming services from other countries without a hitch.
6 July 2026
The problem with NordVPN is it's SPEED
The problem with NordVPN is it's server's I live in Florida so I compared ProtonVPN to NordVPN. I only have one high speed service and unfortunately it's Xfinity NordVPN the first week only I did get a NordVPN server after that GSL Network Data Camp and PackHub server's only and I did setup NordVPN for the fastest server my 1Gig service was reduced to 250mbps download and 10mbps upload. ProtonVPN is much faster almost 850mbps download and 112mbps upload. So don't waste your money with NordVPN you will not get a NordVPN server.
6 July 2026
Unprompted review
Reply from NordVPN
Hello, thank you for taking the time to share this detailed feedback. We are sorry to hear the experience has not lived up to expectations. Just to clarify, names like GSL Network and PackHub are the data center providers that physically host NordVPN's servers. This is standard practice in the industry and does not mean you are connecting to a non-NordVPN server. Your traffic is still fully encrypted and routed through our infrastructure regardless of the data center name you see.
That said, the speed difference you described is something we take seriously and would love to investigate further. Speeds can be affected by a number of factors including server load, protocol selection and your ISP routing. We would encourage you to reach out to our support team at support.nordvpn.com so they can take a closer look at your specific setup and help optimise your connection. -N.L.
Very positive experience…
I’ve had a very positive experience using NordVPN. The app is easy to install and simple to use, even if you’re not very technical. The connection is stable, the speed is good, and it gives me extra peace of mind when browsing, especially on public Wi-Fi or when travelling. I also like that it works smoothly across different devices. Overall, NordVPN feels reliable, practical, and good value for anyone who wants more privacy and security online.
6 July 2026
Performs es advertised
Performs es advertised: I can watch dreaming that had content restixtions !!
6 July 2026
I purchased NordVPN for a temporary one-month need.
Ticket ID #21292248
I purchased NordVPN for a temporary one-month need. After returning home, I canceled the subscription immediately because I no longer needed the service. However, my subscription renewed automatically for another month.
I contacted customer support and requested a one-time courtesy refund. After multiple conversations and requesting a management review, NordVPN continued to deny my request based solely on its Terms of Service, without confirming whether my request had actually been reviewed by management.
My concern is not only the refund itself, but the lack of flexibility in handling a reasonable, one-time customer request.
2 July 2026
Unprompted review
Reply from NordVPN
Hello, we're sorry to hear about your experience with our service. Please note that the renewal terms are visible on our checkout page as well, however, it's possible to cancel the automatic renewal on the NordAccount website at any time. Nevertheless, we do appreciate your feedback and would like to use it to improve our services. With this in mind, could you please update your review with the Ticket ID you received after contacting our customers' support team, so we can check how your inquiry was handled on our end? Thank you! -N.L.
I had a serious problem with booking in…
I had a serious problem with booking in into vpn. The problem was solved by an excellent specialist from vpn.
It took a Long time to solve it and the specialist did not loose his patience.
He offered Very very good help.
6 July 2026
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