I've used VPN's before and had different experiences, I tried the "Market Leader" and that was OK but a little rich for my pocket. NordVPN does everything I want it to do and more at a reasonable... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Generally just runs in the background. Occasionally have to turn it off to sign on to some applications. I should let Nord know when I have to do that but I am usually focused on what I’m wanting... See more
Company replied
Mostly works, straightforward interface. Have to remember to turn it on / off, leaving it on all the time sucks battery like there's no tomorrow. Would like them better if not American. On my to do li... See more
I was trying to fix the Dark Web threats that had been leaked, but when I clicked on the Review and Resolve I was greeted with a 6 digit verification code that I should receive in my email. It n... See more
Company details
Written by the company
Enjoy ultimate internet privacy, security and freedom with advanced features such as Kill Switch, Double VPN, Threat Protection Pro™, Dark web monitor, state-of-the-art encryption and no-logs policy so that your sensitive information is protected from snoopers of any kind.
Written by the company
- Secure encryption
- Keep your online traffic safe behind a wall of next-generation encryption.
- SmartPlay
- Watch shows and movies safely without extra steps — whether at home or abroad.
- Safe when disconnected
- Rest easy knowing our Kill Switch will shield your data if your VPN connection drops unexpectedly.
- Double VPN
- Add another layer of encryption with our Double VPN servers for extra peace of mind.
- Private DNS
- Enjoy more online privacy without worrying about third parties spying on your every move.
- Worldwide network
- The extensive network of 6500+ VPN servers covering 113 countries lets you explore internet like a virtual traveler.
- Multi-device
- NordVPN allows you to secure up to 10 devices with your Nord account and boost your privacy even more.
Contact info
PH Venturi House, 49th Street, Bella Vista, Suite 1, Ground Floor, Panama City, Panama , Panama City, Panama
- +44 131 463 6666
- support@nordvpn.com
- nordvpn.com
4.2
Great
49K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Santiago Méndez was very helpful
Santiago Méndez was very helpful, fast, and ensured the problem is solved all together. Thanks Santiago
18 July 2026
Positive support team experience with Clara.
Clara Vergara helped me with a customer support question. polite, to the point and very timely. great support team experience with her, had an issue sorted within minutes!
18 July 2026
Unprompted review
great customer support
18 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
SCAMMERS
NordVPN are con artists. Their servers frequently go offline or cant serve all the traffic. Of course no compensation or refund is available. Customer service just ignores or threatens you if u complain Ask yourself - if NordVPN is willing to take money and not deliver a service, i.e. stealing, do you not think they will sell your browsing history to governments and companies? I personally think they do it. If you commit one immoral act another is easy.
17 July 2026
Unprompted review
Reply from NordVPN
Hello, John. We're truly sorry to hear about the ongoing connection issues and that our support team hasn't yet resolved them for you. Could you kindly share your ticket ID with us? We'll review your case and see what we can do to make things right.
Regarding your concern about us selling your data to third parties—we want to be clear that's absolutely not true. We don't engage in such practices and take pride in our strict no-logs policy, which has been independently audited multiple times. -E.G.
Thank you very much for the support.
18 July 2026
Beware of auto renewal rip offs
I've been with Nord for quite a few years , my subscription was auto renewed and the most expensive option was chosen. I only noticed the auto renewal options was on when I logged into nord to renew my subscription , somehow it was on, I normally make sure to cancel auto renewal as I like to choose the subscription at the time of renewal. I couldn't get a refund and the chat bot is next to useless. So this will be the last year that I use Nord as I find this behaviour unacceptable.
Goodbye Nord , you won't be getting a single penny out of me in the future.
18 July 2026
Unprompted review
Reply from NordVPN
Hello. We're truly sorry for the negative experience.
You're absolutely right that all our plans operate on a subscription basis, but you can cancel auto-renewal at any time and manage your subscription manually.
We're also sorry the chatbot conversation was frustrating. We'd like to review it and do our best to make things right for you. Could you share the chat ID with us? -E.G.
Major problem solved
I had a major problem as following a change of password, I couldn't open Nord VPN on my laptop. The Help team were marvellous giving me concise instructions specific to my Chromebook. I am a total technology dunce and whereas most help desks talk in unintelligible jargon, Nord didn't and eventually were able to solve my problem.
17 July 2026
The team was helpful.
16 July 2026
Customer service is non existent
Customer service is non existent. Emailed support and after 2 days still no reply. Avoid.
Update.
Sent off relevant information and still no reply. They then threaten me with filling out other information otherwise this review will be taken offline. I can upload proof of purchase and can upload my chat with the so called support agent on what happened and the fact I've wasted £68.98 on something that I cannot use. ticket (ID #21391237)
17 July 2026
Unprompted review
Reply from NordVPN
Hello, Luke. Thank you for providing the ticket ID.
We can see that our team responded rather promptly; however, we sincerely apologize for asking you to repeat your payment information. Our team will get back to you shortly via email.
Thank you so much for your patience, and we're truly sorry for the human error on our end. -E.G.
Generally just runs in the background
Generally just runs in the background. Occasionally have to turn it off to sign on to some applications. I should let Nord know when I have to do that but I am usually focused on what I’m wanting to do not being sidetracked.
18 July 2026
Reply from NordVPN
Hi Richard, thank you for sharing your experience. If certain apps require you to disconnect NordVPN, please reach out to our support team at support.nordvpn.com when convenient. They can review your setup and suggest settings that may help reduce the need to turn the VPN off. -P.B.
I am extremely disappointed with this…
I am extremely disappointed with this service. My plan auto-renewed, and despite reaching out the very next day—without having used the service at all—customer support refused to cancel and refund the charge. I spoke with Marcos Fernandez from customer support, who was completely unhelpful and just hid behind rigid policies instead of doing the right thing for a customer. Watch out for their billing traps.
17 July 2026
Unprompted review
Reply from NordVPN
Hello. Thank you for getting back to us and taking the time to share your feedback. We're sorry to hear that your renewal experience left you feeling disappointed.
We understand how frustrating it can be when a renewal charge is unexpected. While our support team must follow our refund policy, we understand that this outcome was not what you expected, and we're sorry for the frustration it caused.
Please note that all of our subscriptions are recurring as mentioned on the billing page before purchasing the plan. Also, there's an option to cancel the recurring subscription via your dashboard or by contacting our support team. When it comes to our 30-day refund policy, it only applies to initial purchases. Our apologies for the inconvenience caused! G.M.
I used to use Avast
I used to use Avast. Not Bad. But since I've switched to Nord VPN, I'll never go back to Avast or any other VPN provider. For the bang for my buck Avast is awesome. They offer so many more servers, and connections in my opinion. Very fast an reliable service. They don't try to get me to buy 100 other services I don't need the way Avast did.
16 July 2026
Tech support keeps me posted
Tech support keeps me posted. It may take some time, but I really appreciate the frequent updates on my support issue. Issue has been resolved. I am just waiting on what steps to take in a permanent fix to this issue. Thank you.
17 July 2026
Everything gets blocked
Everything gets blocked! It’s only good for wifi in restaurants , airports and hotels. I have it turned off. It’s bern off for at least 6 months.
17 June 2026
Reply from NordVPN
Hi there, sorry to hear our service hasn’t been useful for you lately. Please contact our support team at support.nordvpn.com so they can review your setup and help adjust the settings to avoid unnecessary blocking. - P.B.
VPN is Poor
Chatbot is poor; can't resolve issues. Poor flexibility in changing location of Dedicated IP. Will not use this VPN again.
17 July 2026
Reply from NordVPN
Hello, Gary. We're sorry to hear your experience didn't live up to expectations, that's genuinely not what we want for any of our users.
After reviewing your ticket, we can see that the issue has been resolved. That said, we understand the frustration you felt along the way, and we appreciate you bearing with us. If anything else comes up or you have further concerns, please don't hesitate to reach out to us at support.nordvpn.com, we're always happy to help. -G.S.
Easy to use, reliable
Easy to use, good customer service. So far, zero issues, I’ve been using it for over 2 years now
17 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.