This is the third or fourth Nooro vibrating pad that I have purchased over the past several years. All of them have given me some relieve from pain my feet. The socks were just another pair of... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had been dealing with knee pain for a while, especially after long days of sitting. I decided to try product from Nooro and was surprised by the results. After using it regulary the discomfort in m... See more
Company replied
I like their responsive customer support. Bought the foot massage pad a little over a year ago and tend to use it every day. Unfortunately after about 5 months the pad began to turn off prematur... See more
Company replied
I was recently hospitalized and got out of the routine of using the Nooro. Actually, while using it, I did not notice significant change in my legs or feet, but after the hospital stay, I could tell t... See more
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Company details
Written by the company
Nooro was founded in 2022 on the belief that health is not born, it is built. —It happens when you can walk with confidence… knowing that you’re safe, secured and in good condition. We got our start from conversations with people sharing their agonizing pain, be it knees, feet or eyes. The unhealthy lifestyle we often go through stops at nothing to destroy our “happy lives.” So, you need to be ready before the worst happens, and this was the inspiration for Nooro. To start our journey of designing specific products for specific problems.
Contact info
United States
- 212-444-3144
- support@nooro-us.com
- nooro-us.com
3.6
Average
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Alexander was knowledgeable
Alexander was knowledgeable, kind and professional on the phone. He tried everything to fix my dead footpad but it was not to be. He spent a lot of time trying different fixes but nothing worked. He made the decision to send me a new unit which was the best decision he could have made, under the circumstances. Alexander is a valuable asset to your team and a real pleasure to deal with. I hope the new unit I receive will last a very long time.
1 June 2026
Unprompted review
Reply from Nooro US
Hi Ed,
Thank you so much for reaching out and sharing your experience with us! I really value you taking the time to give such a detailed and thoughtful shout-out, and I can definitely relate to how frustrating it is when a favorite wellness device suddenly goes dead.
Please be assured that we completely agree with you—Alexander is an absolute asset to our team. I am so glad that his kind, patient, and professional approach made a difficult situation a pleasant one, and that he quickly made the right call to get a brand-new replacement unit sent out to you. I will make sure your wonderful praise is passed directly to him and our leadership team to recognize his great work.
We share your hope and are fully confident that your new footpad will provide you with lasting relief for a very long time to come.
We want to make sure your transition to the new device is completely seamless. Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Nooro Customer Care Team
The experience was ok but this is not…
The experience was ok but this is not the name of the company I recognize and delt with.
6 June 2025
Reply from Nooro US
Hi Jack,
Thank you so much for reaching out and sharing your experience. I really value your transparency, and I can definitely relate to how confusing and unexpected it can be when the name on a review site or a message doesn't completely match the brand you remember dealing with directly.
Please be assured that you are in the right place and we want to clear up any confusion. We recently underwent a brand transition from Nooro Wellness to simply Nooro, which is likely why the name looks a bit unfamiliar compared to when you first placed your order.
We want to make sure you feel completely secure and supported moving forward. Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Nooro Customer Care Team
I cancelled this last year and did not…
I cancelled this last year and did not agree to pay for this again, please give me a full refund immediately
6 June 2025
Reply from Nooro US
Hi Melanie,
Thank you for reaching out and letting us know about this right away. I really value you bringing this up, and I can definitely relate to how incredibly frustrating it is to see a charge for a subscription you already cancelled. That is absolutely not the experience we want you to have.
Please be assured that we have looked into this to make things right. To resolve this immediately, I can confirm that your subscription has been completely canceled and your full refund has been processed. Depending on your financial institution, the funds should be reflected back to your original payment method within the next several business days.
We want to ensure everything is fully resolved for you. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-217-290-9938.
Best regards,
Nicky
Nooro Customer Care Team
I cancelled my subscription shortly…
I cancelled my subscription shortly after purchasing the first time. The content is all basic things that I already knew. Despite having cancelled and not using the product for nearly a year, I was charged again for renewal. I disputed the charge with my bank and was refunded but then charged AGAIN.
1 June 2025
Reply from Nooro US
Hi Kelly,
Thank you for reaching out and bringing this to our attention. I really value your transparency about your experience, and I can definitely relate to how incredibly frustrating and stressful it is to see unexpected charges on your account—especially after you already took the steps to cancel a year ago and went through a bank dispute. That is absolutely not the seamless experience we want for you.
Please be assured that we have stepped in to resolve this once and for all. I want to confirm that your subscription has been completely canceled and your refund has been processed. Depending on your financial institution, the funds should be reflected back to your original payment method within the next several business days.
We want to make sure you are fully taken care of. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-217-290-9938.
Best regards,
Nicky
Nooro Customer Care Team
Reply from Nooro US
Hi Diana,
Thank you so much for reaching out and giving us such a fantastic rating! I really value you taking a moment out of your busy day to highlight our delivery and customer service, and I can definitely relate to how refreshing it is when an online order arrives smoothly and is backed by a team that actually cares.
Please be assured that our fulfillment and support teams work incredibly hard behind the scenes to make your experience seamless, and knowing we hit the mark for you is the best reward we could ask for. We are so happy to have you as part of our wellness community!
We want to make sure you continue to get that same top-tier support moving forward. Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Nooro Customer Care Team
It didn’t work
It didn’t work. I used the light and the oils everyday. Didn’t do anything for me. I will have to start over with a better product.
7 June 2025
Reply from Nooro US
Hi there,
Thank you for reaching out. We are truly sorry to hear that you didn't see the results you were hoping for, especially since you dedicated time to using the light and oils every day. We completely understand how discouraging it is to put in that consistent effort and feel like you have to start all over again. We want to assure you that we are here to support you.
Because this review was written in response to an invitation we sent, your reviewer information is attached, but we are currently unable to access or extract those specific account details on our end.
To help us resolve this for you as quickly as possible, we highly encourage you to reach out to us directly at wecare@mylunavia.com or call our line at 1-217-290-9938. Please share your order details with us there so we can find your account, help you out, and ensure you have a smooth experience.
Best regards,
Nicky
Lunavia Customer Care Team
The agent was understanding
The agent was understanding, empathetic and helpful.
29 May 2026
Unprompted review
Reply from Nooro US
Hi Lucy,
Thank you so much for reaching out and sharing your kind words with us! I really value you taking the time to leave this feedback, and I can definitely relate to how meaningful it is to speak with someone who truly listens and cares when you reach out for support.
Please be assured that our team strives to bring empathy and real human connection to every single conversation, and knowing our agent hit the mark for you truly warms our hearts. I will make sure this praise is shared with the entire team to keep our spirits high!
We want to make sure your wellness journey continues to be fully supported. Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Nooro Customer Care Team
I bought this foot massager in 2023 but…
I bought this foot massager in 2023 but hardly used it. It was until recently when I used it twice a day. It worked great until last night. The massager doesn't give any pulses on any selection. I all the Nooro number and they keep hanging up on me. This really bites, for $99.00 + $20 for a lifetime warranty. Again, Nooro has specific remedy for a replacement! I called 888-803-5471 to no Avail.
29 May 2026
Unprompted review
Reply from Nooro US
Hi Edward,
Thank you for reaching out. I really value you bringing this to our attention, and I can definitely relate to how frustrating it is when a device suddenly stops giving pulses right as you've built it into your daily routine—especially after securing that lifetime warranty for peace of mind. I am also deeply sorry to hear about your experience trying to call us; that is absolutely not how we want to treat our customers.
Please be assured that we are here to make this right immediately. Because you have that lifetime warranty, we are going to process a replacement unit for you at no cost. To make sure everything is handled smoothly and to confirm your details, we will be contacting you directly via phone and email shortly to help you further.
In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-217-290-9938. Let's get your daily relief back on track!
Best regards,
Nicky
Nooro Customer Care Team
I'm currently waiting for my new Nooro…
I'm currently waiting for my new Nooro Foot Massager to arrive. I've had nothing but good experiences with Nooro Customer Support Team, in particular, Jan. Jan excells at customer service relations and I look forward to Jan's personal and professional demeanor.
27 May 2026
Unprompted review
Reply from Nooro US
Hi Brian,
Thank you so much for reaching out and sharing your excitement with us! I really value you taking the time to highlight your experience, and I can definitely relate to how much of a difference it makes when you are greeted by someone with a truly personal and professional demeanor.
Please be assured that I will be passing your wonderful words directly along to Jan and the rest of our leadership team. Jan takes immense pride in looking after our community, and hearing that you've had nothing but great experiences with our support team truly makes our day. We are just as excited for your new Foot Massager to arrive and help you step forward on your wellness journey!
We want to make sure your entire experience continues to be effortless. Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Nooro Customer Care Team
I purchased the Nooro foot massager a…
I purchased the Nooro foot massager a couple of years ago. I also purchased a life time protection plan. I am about to receive my second replacement unit. I love the foot massage. It really helps with the neuropathy in my feet. The company has been very helpful and efficient in keeping me satisfied. Jan G was especially kind and helpful. Great product! Great company!
18 May 2026
Unprompted review
Reply from Nooro US
Hi Deb,
Thank you so much for the 5-star review! I really value you sharing your long-term journey with us. I can definitely relate to how vital it is to have a reliable tool for managing neuropathy—it’s not just a massager, it’s about your daily comfort and quality of life.
It’s wonderful to hear that your Lifetime Protection Plan has given you the peace of mind you deserve. Please be assured that I’ll be passing your praise along to Jan G. and the rest of the team; we take great pride in being efficient and kind, especially for our long-time community members like you.
We’re thrilled to get that second replacement unit into your hands! Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us.
Best regards,
Nicky
Nooro Customer Care Team
It dissent work if there was zero stars…
It dissent work if there was zero stars that's what I would give this trash
17 May 2026
Unprompted review
Reply from Nooro US
Hi Audra,
I’m truly sorry to hear that you’re so frustrated. It’s clear we’ve let you down, and "trash" is never the word we want associated with your experience. I want to help resolve this immediately.
To help us move forward, we’ve sent a request for more information via Trustpilot, as we couldn't locate your account with the current details. Please feel free to reply there or reach out to us directly at wecare@nooro-us.com. We’re here to help and ensure you have a much better experience from here on out.
Best regards,
Nicky
Nooro Customer Care Team
Reply from Nooro US
Hi James,
Thank you so much for the 5-star review! I really value you taking a moment to shout out the team. I can definitely relate to how much better a day goes when you connect with someone who is genuinely helpful and "awesome" at what they do.
Please be assured that I will be passing your kind words directly to Alexander. He’ll be thrilled to know he made a positive impact on your experience!
Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Nooro Customer Care Team
Nooro works great!
11 May 2026
Unprompted review
Reply from Nooro US
Hi Dennis,
Thank you so much for the 5-star review! I really value you sharing your success, and I can definitely relate to that feeling of satisfaction when a product does exactly what it's supposed to do. It’s always a win when you find something that just works!
Please be assured that we are dedicated to keeping it that way for you. We’re so glad to have you in the Nooro community.
Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Nooro Customer Care Team
Replace nooro foot massager
I tried everything Alexander suggested but my nooro still doesn't work--it only stays on for 1 minute.
Please let me know if I can get a replacement.
Thanks,
S Boarman
410-788-7838
11 May 2026
Unprompted review
Reply from Nooro US
Hi there,
Thank you for reaching out. I really value you giving Alexander’s suggestions a fair shot, and I can definitely relate to how frustrating it is when you’re ready for a treatment session but the device just won't stay powered on. That’s certainly not the experience we want for you.
In checking your account, I see the original order was purchased on January 1, 2024. While this is technically outside of our 90-day money-back guarantee and no additional warranty insurance was purchased at the time, please be assured that we still want to help you resolve this. We don't want you stuck with a device that isn't performing.
We will be contacting you shortly via phone or email to discuss the next steps and find a solution that gets you back to your routine.
In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-217-290-9938. We're here to help!
Best regards,
Nicky
Nooro Customer Care Team
A Negative Becomes Positive
For the money, the Nooro pad massagers are a complete and utter rip off. 2 years after purchase they will no longer charge. Do not buy. Support is useless.
-----------------------
Update:
I received a response from customer support immediately after this review. Nooro has sent me two new massagers at no charge (pun intended).
I am truly surprised actually, considering the initial response was essentially, oh well (they are out of warranty). For the $124 CAD that I spent on these, it is still disappointing that the units will not charge after 6 months sitting in drawer. That is why 4 stars and not 5.
The failure to charge makes me question the quality of the product, but Nicky and Jan turned the extremely negative situation around and made a positive. Thank you Nooro. Now improve the lithium batteries you use. :|
7 May 2026
Unprompted review
Reply from Nooro US
Hi Steve,
Thank you for reaching out. I really value you sharing your honest experience, though I’m truly sorry to hear it’s been such a frustrating one. I can definitely relate to the disappointment of a product stop working right when you need it, and feeling like you aren't getting the support you deserve only makes it worse.
Please be assured that I want to step in and turn this around for you. To help us resolve this as quickly as possible, we’ve sent a request for more information via Trustpilot, as I was unable to locate an account under the details provided here.
Please feel free to reply there or reach out to us directly at wecare@nooro-us.com. We’re here to help and want to ensure we find a fair solution for you.
Best regards,
Nicky
Nooro Customer Care Team
How is it possible to use nooro on…
How is it possible to use nooro on one's back? How do you manipulate on, off, program when it can't be reached or seen?
8 May 2026
Unprompted review
Reply from Nooro US
Hi Alexander,
Thank you for reaching out with your question. I really value you bringing this up, and I can definitely relate to the frustration of trying to use a device on your back—it shouldn't feel like a gymnastics routine just to turn it on or change a program!
Please be assured that I want to help you figure out the best way to use your device comfortably. However, after checking our system, I was unable to locate an order under the details provided here.
To help us resolve this for you as quickly as possible, we’ve sent a request for more information via Trustpilot so we can find your account and provide the specific guidance you need. Please feel free to reply there or reach out to us directly at wecare@nooro-us.com. We’re here to help and ensure you have a smooth experience with us. If you need any additional assistance in the meantime, don’t hesitate to reach out or call our line at 1-217-290-9938.
Best regards,
Nicky
Nooro Customer Care Team
I never purchased anything
I never purchased anything. In fact I have said before to not send me anything without my authority to do so. That is obviously what has happened here and I am not happy with it. My opinion of your company has declined considerably. I would like you to delete my credit card details so I don’t have to change it to stop these unauthorised transactions.
8 May 2025
Reply from Nooro US
Hi Walter,
Thank you for reaching out to us. I want to start by saying I hear your frustration loud and clear. There is nothing more unsettling than seeing a transaction you didn't personally authorize, and I sincerely apologize for the stress and the decline in your trust toward our company. That is absolutely not the experience we want for you.
I want to be completely transparent with you regarding what I found in your account. After a thorough review, the last charge processed was on November 8, 2025. While this falls outside of our standard 90-day money-back guarantee, please rest assured that your subscription was officially canceled in November 2025, and no further charges have been made since then.
Regarding your credit card details, I want to assure you that we do not store full card information on our internal servers; however, I have ensured that your payment profile is fully deactivated so no future orders can be triggered.
Since you are located in Australia, the time difference can make a phone conversation tricky, so I am sending email now to ensure we can communicate effectively. We take your feedback seriously and are committed to making this right.
If you need any additional assistance or would like to discuss this further, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-217-290-9938. We are open Monday to Friday, 9 am to 6 pm EST.
Best regards,
Nicky
Nooro Customer Care Team
A great experience
Several months ago, I purchased the Nooro NMES Foot Massager 2.0, which I have used occasionally. Lately, however, I noticed a decline in its effectiveness.
I reached out to support through the website, and shortly afterward, I received a very welcoming and supportive email from Jan G. She asked me to complete a few specific diagnostic tests and report back with the results, which I did.
After reviewing my feedback, she offered to replace the unit.
I was very impressed with her customer focus and genuine desire to help. Manufacturers need to understand that buyers are paying not only for the product, but also for the experience. Nooro’s customer resolution process provided a very satisfactory experience, and I truly appreciated the support.
8 May 2026
Unprompted review
Reply from Nooro US
Hi Alex,
Thank you so much for the 5-star review! I really value you sharing such a detailed account of your experience. I can definitely relate to that slight worry when a piece of tech starts to dip in performance, and I completely agree with you—the service behind the product is just as important as the product itself.
Please be assured that I will be sharing your kind words with Jan G. and our entire leadership team. We strive to make our resolution process as supportive and human as possible, so hearing that you felt truly "heard" and valued means the world to us.
Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns as you get started with your new unit. We’re here to help and ensure you continue to have a smooth experience with us!
Best regards,
Nicky
Nooro Customer Care Team
I have had it for 2 days and my knee…
I have had it for 2 days and my knee already feels better!
4 May 2026
Unprompted review
Reply from Nooro US
Hi Phaedra,
Thank you so much for the 5-star review! I really value you sharing your quick progress—I can definitely relate to that amazing sense of relief when you find something that actually makes your knee feel better in just 48 hours. It’s such a win to get back to moving comfortably so quickly!
Please be assured that we are thrilled to be part of your recovery journey. We’re committed to making sure those results keep coming as you continue with your treatments.
Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Nooro Customer Care Team
Alexander was very patient and friendly…
Alexander was very patient and friendly while trying to resolve my issue. Although we weren't able to solve my problems, he was able to cancel and get me a refund for my subscription.
6 May 2026
Unprompted review
Reply from Nooro US
Hi Jessica,
Thank you so much for the 5-star review! I really value you highlighting your experience with Alexander. I can definitely relate to how much better a situation feels when you’re working with someone patient and friendly, even if the technical outcome wasn't exactly what we hoped for.
Please be assured that while we’re sorry the product wasn't the perfect fit for your needs, we are so glad we could at least make the refund and cancellation process seamless for you. We believe that caring for our customers means being there for you at every stage, including when you need to move on.
Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Nooro Customer Care Team
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