Noom Reviews 66,458

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 2,624 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the app's ease of use and its effectiveness in supporting their health and weight loss journeys, providing valuable tools and guidance. Many appreciate the personalized coaching, responsive medical staff, and comprehensive support system, which includes learning components and daily lessons that foster healthy habits and a positive mindset. The program is often praised for its thoughtful and customized approach, helping users achieve their weight loss goals and improve their relationship with food. However, some customers also noted issues with the app's food scanning tool, finding it unreliable and inconvenient for tracking meals due to unrecognized barcodes and measurement conversions. A few other people also felt that the customer service was disappointing, citing unhelpful responses and concerns about the product's condition upon delivery. Additionally, some reviewers expressed doubts about the efficacy of the medication provided and its lack of noticeable effects.

What people talk about most

User experience

Clients share positive opinions on user experience, with many finding the app easy to use and helpful for... See more

Product

Reviewers mention positive feedback about the product, with many finding it effective for weight loss and... See more

Application

Consumers find the app to be a positive and supportive tool, with many praising its ease of use, helpful... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the extensive support and... See more

Staff

People report positive experiences with staff, highlighting the responsiveness and support from care teams,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I joined Noom to reset my mindset. I was stuck in a cycle of bad habits and noom helped me reset those practices. I feel very well supported by the learning componenet associated with the app along... See more

Company replied

Rated 5 out of 5 stars

Noom has been an amazing experience for me. The program, the coaching, and the app all work together in a way that actually makes healthy habits stick. I feel supported, motivated, and more in control... See more

Company replied

Rated 5 out of 5 stars

Noom Med has been a fantastic tool for my weight loss journey. The app made it incredibly easy to track everything in one place—including my weight, food, and exercise. It really helped guide me throu... See more

Company replied

Rated 5 out of 5 stars

Noom is a fantastic place to not only track your calories, but stay highly motivated to keep your goals. It's informative without being pushy. It has helped me immensely in keeping track of how many c... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Online Pharmacy
  3. Online Prescription Medication Vendor
  4. Pharmacy
  5. Weight Loss Service

Written by the company

We’re a consumer-led digital health company that helps people live healthier, happier lives. Through a combination of psychology, technology, medication and human coaching, our platform has helped millions of our users meet their personal health and wellness goals.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

66K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid Noom!!!!

Noom formula is like water. Not even a side effect let alone anything whatsoever aiding in weight loss. Go to enhance.md. Their formula was brilliant. I tried Noom once I hit menopause and saw my metabolism plummet. Biggest waste of money. And how do I even know that there is a compound of any kind? What assurance do I have that I actually purchased legit product? And now I’m stuck paying for this water for the next 3 months!! Stay awayyyyyyyyyyyyyy.

17 May 2026
Unprompted review
Noom logo

Reply from Noom

We are so sorry to hear about the negative experience you have had, Yvette. We have requested some additional information to help us find your account. When you have a moment, please respond to that request, and our support team would love to help.

Rated 5 out of 5 stars

Loving it

Ease of use. Support. Multifaceted program.

21 May 2026
Unprompted review
Noom logo

Reply from Noom

Love hearing that, Christina! So glad you’re enjoying the support and all the different tools the program offers.

Rated 5 out of 5 stars

Noom Med Thumbs Up

I’m doing Noom Med. I’m losing weight at a consistent, but not too fast, rate. The eating program is very good, and I think it is far more flexible than WW )I’m a repeat offender on that). I recommend this program to you. But you gotta do it. You will be pleased with the results.

27 May 2026
Unprompted review
Noom logo

Reply from Noom

We are so inspired by your dedication to your wellness! Thanks for letting us help you find your healthy balance!

Rated 5 out of 5 stars

I love Noom!

I love Noom! It’s the best choice I’ve ever made for my health and mental health.

27 May 2026
Unprompted review
Noom logo

Reply from Noom

That's what we love to hear, Deanna! Thank you so much for making us a part of your health and wellness journey!

Rated 5 out of 5 stars

No better program ✨️

The service delivery and nutrition coach were fantastic!! Superior to other programs from packaging to quality to responsiveness to sophistication of the app. Love the way I could take a picture of my meal and get immediate analysis.

26 May 2026
Unprompted review
Noom logo

Reply from Noom

We're so happy to hear how much you've been enjoying your experience! Thanks so much for being the best part of Noom!

Rated 1 out of 5 stars

If I could give this company a NEGATIVE…

If I could give this company a NEGATIVE STAR!!! BEWARE BUYERS BEWARE PLEASE!!!!. I signed up for NOOM 5/8/26 close to 2 a. m. and canceled it the same morning about 7:08 a.m. They have not given me my money back as of yet 5/26/ 26 !!! They still sent the product out a few weeks later!!!! Their Cancel that same morning yet their cancellation policy says you have up to 14 days to cancel!!!! But it’s all FAKE not true !! I am still fighting for my money with a product sitting here the same way it was left on my porch! UNOPENED!!! I don’t know how you guys are gonna get out of these things that you signed up for with NOOM!!! They have proven to be VERY UNTRUSTWORTHY !!!! Please try someone else Weight Watchers or TRIM RX but do not choose NOOM!!!

26 May 2026
Unprompted review
Noom logo

Reply from Noom

Thanks for bringing your experience to our attention, Terrie. We have requested some additional information to help us find your account. When you have a moment please respond to that request and our support team would love to make this right!

Rated 5 out of 5 stars

Noom Med is worth it

I did the new Med experience and had a whole team supporting me including a coach and a doctor to check in with and it just really felt like a great program I feel very supported and I have been successful in making progress towards having a healthier life

26 May 2026
Unprompted review
Noom logo

Reply from Noom

Thank you for sharing this, Elena! We’re so glad you felt supported by the entire team and are making meaningful progress toward a healthier life!

Rated 5 out of 5 stars

This is an amazing app

This is an amazing app. I love it.

26 May 2026
Unprompted review
Noom logo

Reply from Noom

Love hearing that, Renzo! So glad you’re enjoying the app and having a great experience with Noom.

Rated 5 out of 5 stars

I was a fitness enthusiasts my entire…

I was a fitness enthusiasts my entire life, but then perimenopause hit and my weight started to consistently climb. My body was horribly inflamed and everything hurt. It was significantly affecting my quality of life. The providers at Noom listened to me and were very attentive at assisting me to reach a healthier version of myself. The care team was EXCELLENT. Can’t recommend enough.

26 May 2026
Unprompted review
Noom logo

Reply from Noom

That's what we love to hear, Kat! Thank you so much for making us a part of your health and wellness journey!

Rated 5 out of 5 stars

Love this app

Love this app. It works!!

26 May 2026
Unprompted review
Noom logo

Reply from Noom

Thank you so much for being the best part of Noom, Molly!

Rated 5 out of 5 stars

So far this has been a positive…

So far this has been a positive experience

26 May 2026
Unprompted review
Noom logo

Reply from Noom

We're so happy that Noom can be part of your wellness journey, Tabatha! Keep it up because you are doing great!

Rated 5 out of 5 stars

Noom Med

I have been using Noom Med for the last 2 1/2 months. I am seeing significant improvements in my weight and health. The app has so many useful tools. Lesson plans, meal planners, recipes, workout routines. You have a care team, coach and physician available to support you.
This is a great health and fitness plan, I feel that I am making long term sustainable changes.

25 May 2026
Unprompted review
Noom logo

Reply from Noom

This is wonderful to hear, Steve! We’re so glad you’re seeing positive changes and making sustainable habits with the support of the Noom team and tools along the way.

Rated 5 out of 5 stars

This is legit, deliveries as promised, a plan that works

So far so good. This is my first time trying Noom Med, however, I was subscribed to Noom before and learned a lot about food, metabolism and habits. I would recommend to anyone reading this review.

25 May 2026
Unprompted review
Noom logo

Reply from Noom

Thank you for sharing, Jean! We’re so glad you came back to Noom and that the program has continued to be a positive experience for you!

Rated 5 out of 5 stars

They are established

They are established, caring, and offer good products

13 May 2026
Unprompted review
Noom logo

Reply from Noom

Thank you for sharing, Lauren! We’re so glad you’ve had a caring and positive experience with Noom.

Rated 5 out of 5 stars

Support & Ease!

I love the fact that you have access to a doctor 24 seven and they respond fairly quickly. I also love the ability to track my medication and the dosage weekly. It makes it a lot easier to keep track of the process. Also being able to track my food and seeing my protein intake has made it so much easier to do a full lifestyle change versus just taking the medication. I wanted to do it right when I started a GLP one meaning I wanted to exercise and eat healthy as well to support the use of a GLP one and I feel like this is getting me off on the right foot. I’m very glad I went with a new program.
The shot is very easy and the dosing directions are extremely clear, which made me feel confident in giving myself the shot. I find it to be painless and easy to do.

25 May 2026
Unprompted review
Noom logo

Reply from Noom

This is so wonderful to hear, Jackie! We love that you’re building healthy habits alongside your journey and feeling confident every step of the way.

Rated 5 out of 5 stars

Nooms App and the coaching

The App and the coaching is very helpful. It helps you to stay in healthy eating perimeters to stay on track with weight loss goals. I believe the classes and psychology all goes together to help lear new constructive habits for life changes in a positive manor.

24 May 2026
Unprompted review
Noom logo

Reply from Noom

We are so happy you're enjoying the science and psychology behind Noom, Jennifer! Keep up the amazing work!

Rated 5 out of 5 stars

I started my journey a month ago and…

I started my journey a month ago and it’s been amazing!! I’ve never felt so motivated to reach my goals!! From the meds to the easy to use app to my amazing coach. I can’t wait to see where it takes me!!

24 May 2026
Unprompted review
Noom logo

Reply from Noom

We’re so happy to hear that you are finding success with Noom, Brianna! Keep up the motivation!

Rated 1 out of 5 stars

no shipping info after 8 days

I tried to cancel before they sent me the prescription and they said it was already shipped. 5 days later it still shows that it has not been shipped!

24 May 2026
Unprompted review
Noom logo

Reply from Noom

We are so sorry to hear about the negative experience you have had, Christy. We have requested some additional information to help us find your account. When you have a moment, please respond to that request, and our support team would love to make this right.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look