Noom Reviews 66,459

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 2,624 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the app's ease of use and its effectiveness in supporting their health and weight loss journeys, providing valuable tools and guidance. Many appreciate the personalized coaching, responsive medical staff, and comprehensive support system, which includes learning components and daily lessons that foster healthy habits and a positive mindset. The program is often praised for its thoughtful and customized approach, helping users achieve their weight loss goals and improve their relationship with food. However, some customers also noted issues with the app's food scanning tool, finding it unreliable and inconvenient for tracking meals due to unrecognized barcodes and measurement conversions. A few other people also felt that the customer service was disappointing, citing unhelpful responses and concerns about the product's condition upon delivery. Additionally, some reviewers expressed doubts about the efficacy of the medication provided and its lack of noticeable effects.

What people talk about most

User experience

Clients share positive opinions on user experience, with many finding the app easy to use and helpful for... See more

Product

Reviewers mention positive feedback about the product, with many finding it effective for weight loss and... See more

Application

Consumers find the app to be a positive and supportive tool, with many praising its ease of use, helpful... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the extensive support and... See more

Staff

People report positive experiences with staff, highlighting the responsiveness and support from care teams,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I joined Noom to reset my mindset. I was stuck in a cycle of bad habits and noom helped me reset those practices. I feel very well supported by the learning componenet associated with the app along... See more

Company replied

Rated 5 out of 5 stars

Noom has been an amazing experience for me. The program, the coaching, and the app all work together in a way that actually makes healthy habits stick. I feel supported, motivated, and more in control... See more

Company replied

Rated 5 out of 5 stars

Noom Med has been a fantastic tool for my weight loss journey. The app made it incredibly easy to track everything in one place—including my weight, food, and exercise. It really helped guide me throu... See more

Company replied

Rated 5 out of 5 stars

Noom is a fantastic place to not only track your calories, but stay highly motivated to keep your goals. It's informative without being pushy. It has helped me immensely in keeping track of how many c... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Online Pharmacy
  3. Online Prescription Medication Vendor
  4. Pharmacy
  5. Weight Loss Service

Written by the company

We’re a consumer-led digital health company that helps people live healthier, happier lives. Through a combination of psychology, technology, medication and human coaching, our platform has helped millions of our users meet their personal health and wellness goals.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

66K reviews

5-star
4-star
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1-star

No history of asking for reviews

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Rated 1 out of 5 stars

no shipping info after 8 days

I tried to cancel before they sent me the prescription and they said it was already shipped. 5 days later it still shows that it has not been shipped!

24 May 2026
Unprompted review
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Reply from Noom

We are so sorry to hear about the negative experience you have had, Christy. We have requested some additional information to help us find your account. When you have a moment, please respond to that request, and our support team would love to make this right.

Rated 5 out of 5 stars

Good program

Good program. Easy to use. Great support.

23 May 2026
Unprompted review
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Reply from Noom

That's what we love to hear, Thomas! Thank you so much for making us a part of your health and wellness journey!

Rated 5 out of 5 stars

Noom Can Help You

Noom guides and supports you throughout all of the steps to this program. And, it is much more than medicine you receive. They help with easy logging of: daily weigh-in; each meal and snack; counting of calories and protein, etc. On top of that there are educational pieces (1-2 minutes - not long) about the psychology of the journey and inner peace items as well. Questions you ask through the app or email are responded to. You have to do the work and watch those calories!!! But if you are willing, it works.

22 May 2026
Unprompted review
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Reply from Noom

We love to hear that you’re feeling encouraged and supported throughout your journey with Noom, Maggie! You’ve got this!

Rated 1 out of 5 stars

Didn’t loose weight Lost 6 lbs which…

Didn’t loose weight Lost 6 lbs which was probably due to diet change Could not see dosage instructions once membership was completed Not very patient friendly

23 May 2026
Unprompted review
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Reply from Noom

We are so sorry to hear about the negative experience you have had. We have requested some additional information to help us find your account. When you have a moment, please respond to that request, and our support team would love to make this right.

Rated 5 out of 5 stars

Successful Small Weight-loss for 45+

Micro dosing got me over the weight loss at 50 hump and the app provided support and guidance for the nutrition and exercise piece. Given my weight loss goal was small and I exercise regularly and have no health issues, the biomarker piece was interesting but not particularly helpful. Support was available if needed but I did not use this feature.

23 May 2026
Unprompted review
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Reply from Noom

We love to hear that you're finding success with the program, Elizabeth! Keep up the great work!

Rated 5 out of 5 stars

Excellent results from being on this…

Excellent results from being on this program. Lots of support and learned great habits. My goal of 140 is in sight!

22 May 2026
Unprompted review
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Reply from Noom

That’s amazing, Maggie! We’re so glad you’re seeing great results and building healthy habits along the way—140 is so close!

Rated 5 out of 5 stars

The best support ever!

Support from the app, the care team, the physicians, and my coach have made this the easiest and best experience . I have no regrets and feel very healthy!

22 May 2026
Unprompted review
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Reply from Noom

We're so happy to hear how much you've been enjoying your experience, Donna! Thanks so much for being the best part of Noom!

Rated 4 out of 5 stars

A much improved app.

The Noom app is much improved from a few years ago. It is far easier to log foods and the feedback classes are also short and sweet. I think this time around I can succeed.

22 May 2026
Unprompted review
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Reply from Noom

We're so happy that Noom can be part of your wellness journey, Kelly! Keep it up because you are doing great!

Rated 5 out of 5 stars

Noom has consistently helped me meet my…

Noom has consistently helped me meet my health goals.

21 May 2026
Unprompted review
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Reply from Noom

That’s wonderful to hear! We’re so glad Noom has continued to support you in reaching your health goals. Keep up the great work!

Rated 1 out of 5 stars

Signed up for trial and got charged £190 immediately!

Did a 7 day free trial, and after it expired, the app showed the option for another 7 day trial. Having used Noom previously I found I was offered extended trials etc so thought I'd sign up again. I have screenshots proving it was a FREE trial, and that payment would be taken if I didn't cancel by 26th May. As soon as I signed up, they took the full 12 months (£190) from my account causing me to go overdrawn. When I contacted Noom they simply said they couldn't do anything because I'd done it through Apple. Luckily I got refunded after 2 days but it was very stressful, the service from Noom was awful, eventually I got stuck in a cycle of messaging their AI bot who said I was connected to a live agent even though I wasn't, and yet I was getting emails saying they needed a response from me or my case would be closed. It apparently happened because Apple only lets you have one free trial, but then this shouldn't be offered again to someone who is not eligible. They just told me next time use my email address instead for a free trial - there won't be a next time!! Also, the free version is now rubbish, you can't track your meals anymore.

19 May 2026
Unprompted review
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Reply from Noom

We appreciate you bringing this to our attention, Charlotte! We have requested some additional information to help us find your account. When you have a moment please respond to that request and our support team would love to make this right.

Rated 5 out of 5 stars

Very Pleased with Progress Without Breaking the Bank

The cost of the Noom Med (microdosing GLP-1) has been affordable. There is so much support and progress towards my goal has been consistent from the beginning (with little to no side effects).

21 May 2026
Unprompted review
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Reply from Noom

So happy to hear this, Mary! We’re glad the program has felt affordable, supportive, and effective for you!

Rated 5 out of 5 stars

Great team support

Great team support. Product arrives when scheduled. The product works great and weight is coming off the way I like with no side effects.

21 May 2026
Unprompted review
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Reply from Noom

Love hearing that, Thomas! So glad the support and program have been working smoothly for you.

Rated 5 out of 5 stars

I’ve used Noom before and lost weight

I’ve used Noom before and lost weight. I’ve been maintaining but wanted to lose a little more and get past my plateau. Now that they have meds it made it even easier to join and get back on track.

21 May 2026
Unprompted review
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Reply from Noom

We are so inspired by your dedication to your wellness, Jenna! Thanks for letting us help you find your healthy balance!

Rated 5 out of 5 stars

SUPPORTIVE, ENCOURAGING AND EFFECTIVE WEIGHT LOSS PROGRAM!

This is such an effective, supportive, encouraging program for healthy weight loss. I have been inundated with ads, promising if you use the "gelatin trick" you'll lose 28 pounds in 2 weeks. Even if that could possibly be true, which it can't, it would be so unhealthy it could kill you. NOOM encourages the behavior to support weight loss, but in a very safe and effective way.

20 May 2026
Unprompted review
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Reply from Noom

Thank you for sharing this, Katrina! We’re so glad you appreciate Noom’s safe, sustainable approach to weight loss. Building healthy habits and long-term success is what it’s all about!

Rated 1 out of 5 stars

Have to say that I am extremely…

Have to say that I am extremely disappointed with my whole experience with Noom. I have sent two emails in the last 2 weeks with not one response.
Money has been taken out of my account without my consent to withdraw the funds. Please respond to my emails to have this resolved promptly.

6 May 2026
Unprompted review
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Reply from Noom

We are so sorry to hear about the negative experience you have had, Michelle. We have requested some additional information to help us find your account. When you have a moment, please respond to that request, and our support team would love to make this right.

Rated 5 out of 5 stars

I am really loving this program.

I am really loving this program and seeing results.

19 May 2026
Unprompted review
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Reply from Noom

That's what we love to hear, Michele! Thank you so much for making us a part of your health and wellness journey!

Rated 4 out of 5 stars

I had a great experience

I had a great experience, lost some weight. Would love to stay on it but just cannot at this time. Hopefully I will be back. Thank you

19 May 2026
Unprompted review
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Reply from Noom

Thank you for sharing your experience! We’re so glad Noom was part of your journey and helped you see progress. We’ll be here cheering you on, and we’d love to welcome you back anytime!

Rated 5 out of 5 stars

A great program

A great program. Tremendous support with a personal coach. Great workout programs ( tons of them,) great meal ideas for every diet plan, lots of medical supervision and encouragement on every front. This program is the “ whole package” for a safe and effective weight loss with recommendations for improving life habits.

19 May 2026
Unprompted review
Noom logo

Reply from Noom

This is amazing to hear! We’re so glad you’re enjoying the coaching, workouts, meal ideas, and overall support. Helping members build healthier habits in a sustainable way is what it’s all about!

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