Nook Saunas Reviews 

729
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 486 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, highlighting features like Bluetooth speakers, chromatherapy lighting, and efficient heating. Many people found the saunas to be excellent purchases, noting their effectiveness, stunning design, and overall value. The company's staff received widespread commendation for their helpfulness, professionalism, and friendly demeanor throughout the entire process. Reviewers frequently mentioned the exceptional service, from initial communication to seamless delivery and efficient installation. The installation teams were often described as quick, informative, and accommodating, ensuring a smooth setup and even tidying up afterwards.

What people talk about most

Product

People report positive experiences with the product, with many expressing delight and satisfaction with their... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the exceptional customer... See more

Delivery service

Consumers find delivery service to be positive, with many praising the seamless process from ordering to... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing that the product exceeded their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After plenty of research we went with the Nook Elite 3 person model. We couldn’t be happier. From the initial customer service, to delivery and installation, all aspects from the Nook team were first... See more

Rated 5 out of 5 stars

I visit wet saunas and infrared saunas regularly and we are very impressed with ours. I set it pre run when it reads 13 degrees. After an hour I’m back and it’s at 60 plus degrees and I’m sweating im... See more

Rated 5 out of 5 stars

Delivery and installation was great. Installers were very quick,helpful and friendly explained all functions of the sauna. The sauna itself is great quality and does exactly what it claims. Love the B... See more

Rated 5 out of 5 stars

The team at Nook provided a 5 star customer experience. There was a delay in our project which meant we had to delay sauna delivery significantly. The team were always happy to accommodate. Installat... See more


Company details

  1. Sauna

Written by the company

Embrace the warmth. Elevate your wellness.


Contact info

4.9

Excellent

TrustScore 5 out of 5

729 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(729)

456 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very helpful from the get go

Very helpful from the get go.
Delivery and installation was all on time and communication was great.
I’ve had my sauna a week and it is awesome, been in everyday and sometimes twice a day.
Only thing that would’ve made it a 5 star review - if I was able to view some of the saunas at a venue to see them in the flesh, size etc. or at least be emailed a substantial catalogue. I feel like after I made initial contact I was just kind of left to following my nose by looking at instagram posts etc. Not complaining at all though, just a bit of constructive criticism. All in all I’m very happy

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product and customer service

We purchased the 2 person sauna about 1 year ago and it has been amazing! I have a muscle wastage condition and so the sauna has been a fantastic resource in this regard.
The customer service is also fantastic and the team are so responsive and friendly. Would highly recommend for a budget friendly sauna experience.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Don’t second guess it

Don’t second guess it - order your Nook Sauna!!!
The order was placed easily with helpful details on the website and also the wonderful customer service team.
The delivery was organised and well communicated; and it took 30mins to put it all together and then a full run through of the set up, systems and fun elements (lights and Bluetooth)
It has been used everyday!!!!

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Honestly if you are in the throes of…

Honestly if you are in the throes of researching saunas stop right here !!!
We couldn’t be happier.
The quality of the sauna exceeded our expectations and has quickly become one of the best additions to our home.
Not only does this look beautiful but it has also become a place to unwind, relax and prioritise our well being.
We absolutely recommend NOOK SAUNAS

28 February 2026
Unprompted review
Rated 5 out of 5 stars

I have just bought a Nook sauna and I…

I have just bought a Nook sauna and I am super happy with it, it is much better than what I expected for the price I paid for it, it ticks all the boxes for what I wanted with low EMF's and with the materials being non-toxic. The customer service is also first class, I highly recommend for anybody looking for a sauna to consider a Nook sauna, you won't be disappointed.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

I couldn’t be happier with my Nook…

I couldn’t be happier with my Nook sauna, and how easy the process was from purchase to delivery and install. The communication throughout was top notch and felt personal, I can not recommend these guys enough. From one seriously happy (and proud) new Nook owner 🥰 - don’t hesitate, strike the other options off your list!

20 May 2026
Unprompted review
Rated 5 out of 5 stars

So impressed!!

So impressed!!! Everything from
Communication, installation and now, our beautiful sauna. Great company!

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Nook 2 Person Elite Sauna

The entire Nook Sauna customer experience from order to delivery & installation was exceptional. Great communication and super friendly & helpful installers.
Would definitely recommend a Nook Sauna!!

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Such an easy and stress free purchase

Such an easy and stress free purchase. Delivery & installment was flawless; the guys communicated their arrival time beforehand, arrived punctually, were polite, helpful, respectful and quick. Even gave my dog a cuddle! They left no mess behind and explained how to use the sauna.
The sauna itself is great and getting a good workout.
10 out of 10 recommend 👌🏻👌🏻👌🏻

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service from start to finish

I recently purchased a Nook sauna and couldn’t be happier with the entire experience from start to finish. The customer service was exceptional -responsive, knowledgeable and genuinely committed to making the process smooth and stress free.

I read a lot of similar reviews before choosing Nook and I can honestly say their customer service stands out.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing, customer service is the best ever, Nook follow up everything for you and make the transition as easy as possible.. Delivery and installation was great, very helpful, explained well and answered my questions.. the Sauna experience is great but Nook have made it exceptionally amazing.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

After loads of research I decided on a…

After loads of research I decided on a 2 person Nook sauna! Couldn’t be happier from the moment I ordered to installation was a great experience! The company is professional, great communication and feels like you’re dealing with a family business! Well done Nook saunas!!!

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Nook Elite Sauna - A fantastic acquisition

After plenty of research we went with the Nook Elite 3 person model. We couldn’t be happier. From the initial customer service, to delivery and installation, all aspects from the Nook team were first class. Free delivery and installation is a huge bonus. We will be recommending Nook saunas to our family and friends.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend a sauna but even more…

Highly recommend a sauna but even more so from Nook - Local service from people that care. It was a seamless process from ordering to delivery with a customer centric feel along the way. These guys are great and the sauna is awesome

16 March 2026
Unprompted review
Rated 5 out of 5 stars

From the moment we bought the Nook…

From the moment we bought the Nook Sauna the communication was excellent. They installed the sauna in location so quickly and cleaned up perfectly. The sauna itself is a breeze to use and has been a great addition to our house

6 May 2026
Unprompted review
Rated 5 out of 5 stars

I love my nook sauna

I love my nook sauna! The customer service from start to finish was amazing which makes me love my sauna even more. I can’t stop talking about it and I recommend Nook saunas to everyone.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

A stunning product with brilliant service

A stunning product! Looks great, works like a dream and the whole process was easy, professional and quick!
Great communication and the installation team were efficient and informative. Thank you!
Highly recommend this product. (We got the Elite 2 person Sauna)

8 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look