NoMissedCalls Reviews 

Worst service.
Cancelled service and they are charging me every month.
In the top, they are billing for the calls even though the service is cancelled.
Left so many messages and no one is bothered to response and call back.

Avoid this company.

I didn't want to do this but after seeing no improvement I feel the need.

I have been a client for years and no missed calls always provided a great service with kind and polite call agents, my customers loved them and most details were correct (obviously a few errors here and there but nothing serious).

This year, the service is shocking. Every email has mistakes, I have to work out who has called and search for correct details. I am going to leave as to be honest I'd rather miss the calls than waste time trying to find correct details and potentially not even be able to meaning the customer doesn't get a call back so may as well miss the call!

I did a few test calls and the call agents didn't even understand me (and I'm English!), didn't repeat information and all 3 agents I spoke to sent my details completely differently and ALL with mistakes.

I hope the owner knows how bad the service has got and takes this on board. I don't know if they are saving costs or what but I fear they will lose a lot of clients if this continues.

Thanks for the great service previously but it's now a no from me!

If I could score zero points I would. Service never worked - ever. Set up at their end correctly so I am told yet despite my providing them with video evidence of the service not working from my BT supplied and operated phone, it was not their fault. A complete waste of time and don't expect a phone call back from them. Avoid like the plague would be my advice

This is the WORST company to deal with.

I was a client of no missed calls for quite a while and I have to say they do not know how to treat longstanding clients.

I used to be very happy with them, great operators, great management but my god what has happened over the last 2 years or so is beyond me. I don't know whether the company was sold or what but the operators are so bad, unprofessional, mistakes here there and everywhere, A LOT of missed calls (ironic given their name!) And to top that off they keep bumping their prices up with NO communication.

The good reviews suddenly on here must be paid, you'll see most below them are bad then suddenly weeks of great reviews.

It's a real shame. I found an alternative which is £1.20 per call, no mistakes and only £12 minimum spend, thank the lord i left!!

Started off great, agreed there would be a charge per call. Very happy. As time went on additional charges were added to our invoice without consultation. A 24hr answering charge we never asked for, a standard monthly minimum charge we never agreed to and a price per call increase we were never told about. This went unnoticed for months and when we approached them they were not interested. We will now be escalating the matter to retrieve the money they took without prior consent.

I’ve used No Missed Calls for over a year, and to be honest, the experience has been consistently disappointing.

From the very start, I struggled to get them to answer calls strictly between 8am–4pm, which is when my own business operates. Despite multiple requests, they continued taking calls outside those hours — something that must have looked strange to my clients but was completely out of my control.

Message taking wasn’t any better. There was never a set template, the notes were often rushed, incomplete, and generally felt like the bare minimum needed to say the call had been “handled”.

But the final straw was how they communicated their price increases.

They placed a vague message in the footer of an invoice email — something that goes straight into an accounting mailbox — saying prices were “changing next month”. No detail, no explanation, nothing clear. Only when I dug into it did I realise the increase wasn’t minor at all: it was a 127% rise. Not inflation, not added value, just a sudden and unexplained doubling of cost.

Then the invoice arrived, and unbelievably, not only had the base price jumped by 127%, but they had silently added a £25.50 charge for 24-hour cover. I never opted in to this. I never requested it. I never even saw a communication explaining it. Yet it had been added by default — taking my total increase to roughly 300% in a single month.

The irony? By charging for 24-hour cover, they effectively admitted they can control their call-handling window… which begs the question: why did they ignore my 8–4 request for an entire year?

When I challenged the new charge, I was simply told I could “opt out if I wanted” — despite never opting in. Luckily, I had already given a month’s notice before this charge appeared, so I cancelled the service, cancelled the direct debit, and only paid the reluctantly accepted 127% increase for my final month.

I tolerated the poor note-taking.
I tolerated the out-of-hours call handling.
But I wasn’t going to tolerate a 300% unannounced price increase and a complete lack of transparency.

Would I recommend them? No.
Would I return? Absolutely not.

It’s not a great service, and with these kinds of practices and pricing, I genuinely can’t see them lasting long. Hopefully they learn from this, communicate properly, and offer something acceptable to those who remain — because they certainly didn’t offer it to me.

Update 06/02/2026.
The company flagged my review as defamatory in an attempt to get it removed. Trustpilot upheld my review as not defamatory and rightly so. You cannot go about deleting reviews that you don’t like. You need to improve your service, communication and transparency about pricing - as mentioned by several other companies. Not very professional. Stay clear.

I came to look at the reviews as knew I couldn't be the only one, this company has gone downhill.

I was very happy with the service previously, ladies answering the phone were great, polite and well spoken, management were helpful, customers even told me how lovely the person who answered the phone was.

Now we are faced with bad lines, people who must be outsourced from abroad and cheap, management who don't get back to you, missed calls, the list could go on!

Sort it out No Missed Calls!!

I have been with No Missed Calls a while and the service has got worse and worse. The messages are not accurate, mispellings, incorrect telephone numbers (meaning I have to go through my call logs trying to find the correct information).

Every time I bring this up with them I get a reply saying they have spoken to whoever and will ensure it won't happen again but it does, which is the reason for this review.

They used to get a few incorrect here and there but recently it is constant. I will be cancelling due to this and their prices which will be increasing as I understand prices have gone up so wages etc go up too but if the service is getting worse how do you justify this???

Wanted to sign up, spoke to 2 nice enough ladies, but the information on pricing and information was all mixed up, giving different and didn't seem to know what they talking about. No clarity at all. Decided to sign up somewhere else

I have been a client for a number of years and was happy with the service until this year. I don't know what has changed but the number of mistakes in messages and spelling is apalling. Even when you receive an email back after bringing up an error in a message the email back seems like it's been written so quickly and without thought and that (I assume) is from a member of management!

I am posting as anonymous as I am still a client and don't want any harm to come to my business by giving an honest review, but I am currently looking at alternative call answering options.

I hope this will also make the higher management team look into these errors

Great service, especially from Samantha. Excited to use this company moving forward!!

We have been working with no missed calls over a period of approximately 12 years. They are a wonderful resource to us, we do not need to place a dedicated receptionist in our office as they can handle the calls in a manner we specify. The service saves business owners the need to always be sat at their phones waiting for calls to come in and to have the confidence that all calls will be answered efficiently. I recommend this service 100%.

NoMissedCalls has been brilliant for our business. The receptionists are always professional and the messages they take are clear and detailed which makes it so much easier to stay on top of things. I really like the payg pricing as well.... It's simple but works perfectly for what we need. Overall, been a reliable service and I'd happily recommend them.

Ironically they are called NO MISSED CALLS but miss lots of calls

They have new staff who are not up to standard and need to be trained better and charge for a 24 hour service which no other company does.

I will be giving my notice in the new year and changing provider

We've been very pleased with the service from NoMissedCalls. Samantha in particular went above and beyond to help us get started. The call agents are so friendly and helpful. Thank you.

I’m following up again as there are further lies made in your response

1. You haven’t responded to my emails. I’ve emailed again to query if there’s been some sort of glitch in you sending them. There hasn’t been - you’ve just been lying to save face.

2. It literally isn’t in the terms of when you sign up. I originally provided this as helpful feedback for you to make it clearer - I wasn’t expecting you to defend the indefensible. It’s not in your terms and conditions either - so it is a breach of contract. Selecting an option for service hours appears as a preference choice (and has no indication of additional costs).

3. Grateful you’ve stopped charging me - but how would I have known this since you don’t respond when customers request their accounts be closed.

Absolutely first class service. As a small company and as a small team, we were struggling to answer our calls from our customers, including general enquires. After a lot of research and talking to other virtual reception companies, all of which didn't or wouldn't offer the exact services we needed, and also at a competitive price. We were Lucky to come across NoMissedCalls, after talking to Rosie, we signed up straight away.

They have taken the time to understand how we work as a business, the services we provide, all in which, leaves us safe in the knowledge that our calls are handled professionally and in a reasonable time.

Highly recommended ..

Excellent service.

I have used this type of service since 1986. Unfortunately I have experienced some services that did not meet the mark.

I have used NoMissedCalls for a while and I can quite safely say that this has been the most professional answering service that I have used to date.

It is vital that my calls to the business are answered and the correct information is collated. The message are sent to my supervisor who deals with the ongoing enquiry and I have not had a complaint from him as believe me he would soon let me know.

I have been so impressed with the service that I have passed their name to my peers in my industry from all over the UK

NoMissedCalls are now certainly a vital part of my team

Very professional, helpful service. Saves a lot of time and makes the company look more professional. Would recommend