Noleggiare  Reviews 

We ended up paying for the vehicle rental twice because the company required a physical bank card and did not allow payment with an electronic contactless card. Even though we had already paid part of the rental in advance, the company did not acknowledge that payment at all and charged a significantly higher price on site. This was an unexpected cost we had not planned for.

The service experience was also extremely poor. The staff member was indifferent and applied a price that was about 40% higher, taking advantage of our situation — it was late in the evening and we had no possibility to find another suitable vehicle anymore.

Additionally, we were not given any documents with the vehicle except for the rental agreement itself, even though the contract clearly states that the customer must receive the vehicle’s documents and other required materials.

An extremely bad experience at every step.

Vehicle as ordered.. new, clean and tidy.. service availability and response all the time.. 10/10 was excellent

Picked up in Bari and had the wherewithal to video the entire vehicle before leaving. Dropped of in Naples and are being told that some very small dents and scratches on the car are our responsibility to repair. This damage is clearly on our video we took upon pickup and now we're being told that they suspect the video is doctored. So now we're in the process of sending the video and metadata to prove that we didn't spent our vacation time in Italy altering a video in anticipation that they would blame us for this small damage even though we have full insurance coverage. This company is ridiculous and I'd happily pay much more to have an honest and helpful company.

Editing to respond to response: you absolutely did all of the above and have since conceded that we were correct with our video evidence because we have indisputable proof. The Bari office clearly decided or failed to not note any of the damages discussed (perhaps because they were so minor or total negligence) but thankfully we have video proof and metadata. We’re still arguing about another dent that we cannot see. Really negative experience. You may contact us for proof of all correspondence and videos.

Update: They were forced to concede that our video/metadate proof showed that the damages they claimed were there when we picked up the car, yet they have now charged our card $500 for another dent that they have not once sent an iota of proof with so we're in a credit card dispute!

Friendly, quick, full insurance.

Went with my friend, no problem picking up the car. However man at reception tried to get me to pay for insurance again after I had already done it online.

Then we dropped the car home with 30 minutes to spare. However I got a charge of €93 attempted to be taken out of my Revolut- which was blocked- so then it was taken out of my bank account (I had not given them these card details, I merely used this card to tap to pay for a young driver at reception)

The reason for this charge was ‘we dropped our car off the next day’!!!! Good thing I took pictures with time stamps as this was not the case at all.

Very dissatisfied with how their system works, claiming we arrived the next day with no proof is never ok.

I have rented a few times a car from Noleggiare and always been happy.
However this time I had an issue with my train to arrive there and could get there only a few minutes before the office closed.
I called and the office showed 0 flexibility. I finally arrived at the office 5 minutes before closing time and discovered that it was already closed. As suggested on the phone I came back at opening time the day after (which was this time with 20minutes delay) and the agency refused to give me my car, as they had already rented it again and also refused to refund my money (as they didn't recognize that they were closed too early the day before). They wanted me to pay an additional 450€ to get a car, price more expensive that what I could find on their own website...
Don't count on them if you have the slightest issue, they show 0 flexibility and commercial service.

Very bad overall experience. Will not recommend this company.

DANGER -AVOID . Hired a car off their Naples branch , near the airport in June 2026. First ominous sign was when we were queuing in the office to get our vehicle. All of the non native people at the counter were at literal war with the Noleggiare reps behind the counter. The common complaint from all was that Noleggiare was not honouring what these people believed to be what they booked . Same story when I got to the counter after a very long wait i.e. they asked me for €642 extra on top of what I had already paid for an all inclusive hire . Part of that charge was an upgrade I never asked for and which was never discussed . I was simply presented with a different car than I contracted for originally and offered an ultimatum , PAY UP OR ELSE WALK SOMEWHERE ELSE . They warn you about pickpockets when visiting Naples . Thing is I didnt think the pickpockets would be wearing company uniforms - In summary AVOID this rip off firm

Staff is professional and available. Cars are clean, good brand.

After a very disappointing experience with another rental company, we came here hoping they could help us. From the very first moment, the service was completely different.

The gentleman who assisted us (I believe he was from Switzerland) was professional, calm, and genuinely willing to help. Instead of taking advantage of the difficult situation we were in, he found a solution quickly and made the whole process easy and stress-free.

On top of that, we received an excellent price, with no hidden surprises, and were treated with kindness and respect throughout.

This is exactly what great customer service should look like. Thank you for turning a very stressful situation into a positive experience. I would happily recommend this company and will definitely use them again.

Unfair Damage Allegation

1. Initial Inspection (9:00 AM)
The pick-up inspection at Noleggiare Milano Centrale was rushed and conducted in a dark garage with poor artificial lighting. The agent quickly highlighted major pre-existing windshield scratches but glossed over the rest of the car. Due to the darkness, micro-imperfections were impossible to see.

2. Vehicle Use & Return (4:30 PM)
The car was driven for under 2 hours, parked in a private area for 5 hours, and returned immaculate, clean, and fully refueled. Upon return, staff flagged a faint mark invisible to the naked eye without repeatedly rubbing it with a cloth, leaving it unclear if it was a scratch or just dirt.

3. Coercive Ultimatum
Because the mark wasn't on the initial sheet, the agent forced an ultimatum: pay €180 immediately (claiming insurance would cover it) or have the €800 security deposit frozen for weeks. The customer felt blackmailed by these high-pressure tactics.

We were late with about 2 hours to pick-up the car.
Meanwhile the car was rented to somebody else.
We had to rent another car and with double price while the first reservation got cancelled.
So overall we had to pay 3 times the original reservation cost.
Mihai

Worst company of all time. In every way.

Avoid this company at all costs. My experience with Noleggiare was one of the worst customer service experiences I have ever had, and I would strongly discourage anyone from renting a vehicle from them.
On the morning I was due to collect my car at Bari Train Station, I knew I would be arriving late. I called Noleggiare three separate times, but no one answered. I left voicemail messages advising them of my delay. I also contacted eDreams, the booking agent, to ensure they were aware of the situation.
When I finally arrived, the Noleggiare representative initially informed me that I would have to pay a €60 late pickup fee. Although I considered the charge excessive, I agreed to pay because I had already paid for the rental and urgently needed the vehicle. Less than a minute later, the same representative suddenly claimed that my reservation had been cancelled by eDreams.
When I asked the Noleggiare agent to contact eDreams to clarify the situation, she flatly refused, stating that it was "not her job" and that resolving the issue was entirely my responsibility. I immediately contacted eDreams, who informed me that they had not cancelled my booking and that, according to their records, it had been cancelled by Noleggiare. I asked the Noleggiare representative a second time to speak directly with the eDreams agent to resolve what was clearly a dispute between the two companies. Once again, she refused, repeating that it was "not her job."
The complete lack of professionalism and willingness to assist was astonishing. Rather than making even the slightest effort to resolve the issue, the representative simply left me to deal with the consequences, despite the fact that I had already paid in full for the reservation.
As a direct result, I was denied the vehicle I had booked and paid for and was forced to secure another rental at the last minute, costing me hundreds of euros more and causing unnecessary stress and disruption to my trip.
What stands out most is not just the cancellation itself, but the complete indifference shown by Noleggiare's staff. There was no attempt to investigate what had happened, no effort to contact the booking agent, no willingness to help a paying customer, and no concern whatsoever for the inconvenience and financial loss I suffered.
Based on my experience, I would never rent from Noleggiare again, nor would I recommend them to anyone. If you value reliable service, accountability, and even the most basic level of customer care, I suggest choosing another rental company

Avoid this company. They are truly awful. Rude. Slow. Difficult. No sense of customer service. Pushy at upselling. Despite it saying on their own website that a debit card is ok for a booking they changed their mind when we got there. Unpleasant experience.

Absolutely terrible service. Had a car booked for 11am but was going to be late. Tried to call multiple times to advise them of this but there was no answer. Finally arrived to pick up the car only to be told the booking had been cancelled and the car given away. Was told that I should have let them know I was going to be late. Go figure.

Appalling customer service in Bari after I (stupidly) left 2 little bags with jewellery (and make up in the other) in the glove compartment - followed all the guidance
; rang the local office we got the car from etc sent them everything by email and WhatsApp. Every time I rang they said they were busy and would call me back in half an hour. I rang 3 times a day for 5 days. Eventually one lady said they had checked and it wasn’t there. She didn’t confirm if they had checked the compartment. She said the car had not been rented inbetween. If they had checked when I first rang my precious belongings might have been found. We asked them to check again -they said they would and never did and the final time we rang they hung up on us. They have still not responded to my email to customer services sent over a week ago.
Endless delays. No effort to help, no understanding or sympathy. Very rude, unkind and unprofessional response.

Turin airport. Overcharged me for an upgrade. I was not asked if I wanted an upgrade but I was charged for it anyways. It was presented as a cross border fee but once I paid I discovered that 120 EUR was charged as uppsell/upgrade which I wasn't asked abotøut and did not want. The agent did not help in any way. Stay away from noleggiare! They will cheat you"

I would suggest to stay away from this company. Walked in for a 3 day rental near Turin Porta Nova. Was sold full insurance and was informed that I can drop the keys in a keybox while retun which I religiouly did 2 hours before my scheduled time. 4 days later I receive an invoice of ~ €180 stating that I returned the vehicle a day late with additional fuel charge of €19 & a refuelling fees of €29. Never have I experienced such unscrupulus practices. The customer care too doesnt care to respond so there is no tranperency or redressal.

Only positive is that the car was new and in pristine condition.