Noleggiare  Reviews 

The reservation team in Naples Airport was amazing from easy approach to friendly attitude to swift and quick check in and check out. There were 2 girls at the reservation desk who did amazing job in making our experience excellent. The car was brand new and in perfect condition. They did not push for purchasing any insurance though remained friendly and smiling all the time. I am really grateful to their help. Last thing to mention, their pick up shuttle service was also quick and convenient.

Queued for 45 mins to collect car despite only 2 people ahead of us. Then advised, despite showing passport and driving licence, that the fact credit card only stated first name initial, it was not enough for ID?! So please be aware of this. Luckily they accepted debit card stating full first name instead, for deposit. Then, despite taking out extra insurance through Expedia to reduce excess, had a very hard sell stating that Expedia’s cover would not work and it was our fault for not booking directly with them. Unpleasant and untrue. The car was excellent but had tyre light on so we had to put air in twice, and likely had slow puncture, which could have been disastrous. Also its service was overdue. Unsafe and should not have been rented in that condition. But it was nice to drive, good power and good boot space. Also had sat nav which we were told was extra. Return was efficient and friendly. Would not recommend.

It was everything I expected. No bad surprise

I returned the vehicle in the same condition I received it, yet several days later Noleggiare claimed that I had caused damage to the front bumper and charged me €480 (€400 for alleged damage and €80 in administration fees).

The vehicle was returned using their key box, and the inspection was carried out after I had already left, meaning I had no opportunity to verify or challenge their findings. The only photographs they provided were taken while the vehicle was still dirty. I repeatedly requested photographs after the vehicle had been washed to prove that the alleged marks were actual scratches rather than dirt or transfer marks. They never provided them.

I also supplied my own photos and videos taken when I collected the vehicle and immediately after returning it. None of them show the alleged damage. Despite this, my dispute was dismissed with generic responses that completely ignored the points I raised.

To make matters worse, they even emailed me claiming the payment had already been deducted from my deposit, when in reality they later attempted a separate charge to my card. The communication throughout the process was inconsistent and unprofessional.

As a customer, I felt that I was treated as guilty from the outset, without any genuine investigation or consideration of the evidence I provided. It seemed that the decision had already been made before my dispute was even reviewed.

If you rent from Noleggiare, I strongly recommend taking detailed photos and videos of every part of the vehicle before and after your rental, because if a damage claim is made, you may find yourself trying to prove a negative.

Based on my experience, I cannot recommend this company and will never rent from them again.

Joke of a company.!!
Charges €500 extra for MY NAME NOT BEING WRITTEN IN FULL (initial + surname) on credit card. I can’t tell the bank how to issue a card. Burn in hell

Everything was fast, clear, kindly! Thank you for such high quality service! Special thanks to the operator G.F. 2948

The staff were really helpful and friendly. Check in and drop off were fast and smooth.
Always greeted with a friendly smile

Avoid Noleggiare at all costs! They are dishonest and use fraudulent tactics to steal money from tourists. I returned the car in perfect condition on June 26th. 20 days later, on July 16th, they sent me a fake damage claim for €12.66 for some plastic trunk clips ("supporti reggi mensola cappelliera").The parcel shelf strings were already missing when I picked up the car, and their staff verbally assured me that the interior was perfectly fine. Now, 3 weeks later, they are trying to charge me based on blurry, unconvincing photos. They tried to charge my card 8 times automatically without my consent! Fortunately, I blocked and replaced my card just in time.This is an absolute scam. Sending a damage report after nearly 3 weeks is illegal and invalid, as the car could have been damaged by anyone in their parking lot. Total lack of honor and professional ethics. Do not trust them!

The receptionist was very efficient and enjoyable to talk with. We did not have a reservation and ended up with a car within our budget in 15 min.
Great services !

I would never rent from Noleggiare again.
The return inspection at Bergamo Airport was a very unpleasant experience. The inspector did not speak any English, making communication almost impossible.
Before leaving the rental location, we took detailed photos of the vehicle. These photos proved that several scratches and dents were already present when we collected the car, so we were able to show they were not caused by us.
However, we did not have a close-up photo of the lower edge of the windshield. The inspector found a very small mark there and charged us €180 for it. Because of the language barrier and the fact that we had a flight to catch, we did not have the time to argue any further.
What made the experience even worse was the customer service afterwards. My insurance company required an official receipt for the charge. I emailed Noleggiare requesting it and received no reply for two weeks. Only after calling their office in Italy was the receipt sent immediately. This unnecessary delay postponed my insurance claim.
Based on my experience, I cannot recommend this company. The return inspection felt overly focused on finding reasons to charge customers, communication was extremely difficult, and the after-sales support was very poor. I will never use Noleggiare again.

Waited in line an hour and a half. The lady sold me extra insurance ect.
paid double when I got there. Ask 6 times if its auomatic. go out to the garage its manual. they switched cars last min.
now they say that damages were done and charged my card 581.20
THIS IS NOT TRUE
I photographed the car upon drop off. Cant reach anyone. Contacted customer service no response

A great service , great cars

They charged me for a scratch that was on the car when rented, provided the car with an empty tank of gas and were extremely rude when I questioned an undisclosed fee to drop off the car at a different airport than the pick up airport. Worst experience I have ever had renting a car.

We ended up paying for the vehicle rental twice because the company required a physical bank card and did not allow payment with an electronic contactless card. Even though we had already paid part of the rental in advance, the company did not acknowledge that payment at all and charged a significantly higher price on site. This was an unexpected cost we had not planned for.

The service experience was also extremely poor. The staff member was indifferent and applied a price that was about 40% higher, taking advantage of our situation — it was late in the evening and we had no possibility to find another suitable vehicle anymore.

Additionally, we were not given any documents with the vehicle except for the rental agreement itself, even though the contract clearly states that the customer must receive the vehicle’s documents and other required materials.

An extremely bad experience at every step.

Vehicle as ordered.. new, clean and tidy.. service availability and response all the time.. 10/10 was excellent

Picked up in Bari and had the wherewithal to video the entire vehicle before leaving. Dropped of in Naples and are being told that some very small dents and scratches on the car are our responsibility to repair. This damage is clearly on our video we took upon pickup and now we're being told that they suspect the video is doctored. So now we're in the process of sending the video and metadata to prove that we didn't spent our vacation time in Italy altering a video in anticipation that they would blame us for this small damage even though we have full insurance coverage. This company is ridiculous and I'd happily pay much more to have an honest and helpful company.

Editing to respond to response: you absolutely did all of the above and have since conceded that we were correct with our video evidence because we have indisputable proof. The Bari office clearly decided or failed to not note any of the damages discussed (perhaps because they were so minor or total negligence) but thankfully we have video proof and metadata. We’re still arguing about another dent that we cannot see. Really negative experience. You may contact us for proof of all correspondence and videos.

Update: They were forced to concede that our video/metadate proof showed that the damages they claimed were there when we picked up the car, yet they have now charged our card $500 for another dent that they have not once sent an iota of proof with so we're in a credit card dispute!

Friendly, quick, full insurance.

Went with my friend, no problem picking up the car. However man at reception tried to get me to pay for insurance again after I had already done it online.

Then we dropped the car home with 30 minutes to spare. However I got a charge of €93 attempted to be taken out of my Revolut- which was blocked- so then it was taken out of my bank account (I had not given them these card details, I merely used this card to tap to pay for a young driver at reception)

The reason for this charge was ‘we dropped our car off the next day’!!!! Good thing I took pictures with time stamps as this was not the case at all.

Very dissatisfied with how their system works, claiming we arrived the next day with no proof is never ok.