NM Finance (New Mortgage Finance) Reviews 69

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and proactive approach, making complex processes feel straightforward and stress-free. Many people highlight the team's efficiency and dedication in securing favorable deals and providing clear explanations throughout the entire process. Consumers frequently mention the excellent and personalized service received, noting that the company goes above and beyond to support their financial needs. Reviewers appreciate the guidance and support provided, feeling confident and well-informed at every step.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the exceptional... See more

Based on these reviews

Rated 5 out of 5 stars

Our house move was a long drawn out one, and required the process repeating. I cannot speak highly enough of Gregg and how he helped us through the process and had his finger on the pulse explaining e... See more

Rated 5 out of 5 stars

I can't recommend Adam Manning and NM Finance enough. From start to finish, Adam made the further borrowing process smooth and as stress-free as it possibly could be given the complexity of our projec... See more

Rated 5 out of 5 stars

I contacted Neil about a year ago and was recommended by a friend of mine.My financial situation like credit score and income wasnt great and was turned away by two other Mortgage advisors. Neil too... See more

Rated 5 out of 5 stars

Max and his team in NM Finance are simply outstanding and real experts in what they do. They are calm, professional and incredibly responsive. The guidance and support provided was second to none. We... See more


Company details

  1. Mortgage Broker

Written by the company

NM Finance (New Mortgage Finance) is a nationwide mortgage broker. We provide independent advice on a range of mortgages, finance and protection products. Our services include first-time buyer mortgages, remortgages, self-build mortgages and equity release. We also offer residential and commercial bridging finance, loans and finance for developers, buy-to-let, holiday let and HMO mortgages for landlords, and commercial mortgages for businesses. Directly authorised by the FCA and established for over 20 years.


Contact info

4.8

Excellent

TrustScore 5 out of 5

69 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Great experience

Great experience. Max and Toby were extremely helpful, supported us throughout the process and helped us in completing before an urgent deadline. Highly recommend.

28 March 2025
Unprompted review
Rated 3 out of 5 stars

Mortgage Work Great.

Very helpful and professional with our mortgage application.
Once they get a sniff of commission from a life insurance or will-writing upsell they won't leave you alone though. The veil drops on the professionalism once some additional commission comes into sight.

5 April 2025
Rated 5 out of 5 stars

Excellent service from Gregg

Gregg dealt with our mortgage application swiftly and professionally throughout. The service we received was excellent and we would definitely approach NM Finance if we needed assistance with a mortgage in future.

13 February 2025
Unprompted review
Rated 5 out of 5 stars

This is now my third completed mortgage…

This is now my third completed mortgage with NM Finance (my father was also previously a client) and I cannot recommend them highly enough. The team is brilliant - highly responsive and true experts in their field. The advice and guidance they provide makes me feel safe in choosing the right products and knowing I am pursuing the best long term mortgage options. Thanks so much and I look forward to working with you again in the future!

1 February 2025
Unprompted review
Rated 5 out of 5 stars

NM Finance Just Go Beyond The Mandate

What sets NM Finance apart: is their ability to listen, deliver and provide alternative outcomes. The Property industry for property developers is not easy. However NM Finance Team-wide provide a holistic first-class service that's hard to replicate because it's build on real-relationships beyond email.

30 January 2025
Unprompted review
Rated 5 out of 5 stars

Really good firm to deal with

Really good firm to deal with. Wouldn't hesitate to recommend.
Grace Burgess, Ben underdown, and Max Mace helped me work thorough various financing options and get me to where I needed to be. Thanks again and will be working with you all again soon.

29 January 2025
Unprompted review
Rated 5 out of 5 stars

Ben and Adam

Ben and Adam were very helpful in assisting me getting a mortgage offer as a first time buyer. They made the whole process speedy and stress free, I will definitely be using again in the future!

2 January 2025
Unprompted review
Rated 5 out of 5 stars

Remortgage

This has been the second time we have used Gregg and NM Finance for our remortgage and once again it has been a smooth and efficient process. Special thanks to Grace whose persistence (& patience) in chasing us for documents, meant that we did get everything needed in time!

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

Had a really nice easy process going through the mortgage application. Felt like no work, and all queries and questions were handled promptly and in detail.

I never felt like I was being left in the dark and was always 100% up to date,

16 December 2024
Unprompted review
Rated 2 out of 5 stars

Vague an unhelpful

**Review:**

We were led to believe there were no red flags with our application and that we could comfortably afford a property we loved. After obtaining a DIP from NM Finance, we were encouraged to proceed with our application. However, just 24 hours later, we were unexpectedly declined. This has now left a hard check on our credit history.

The advisor we dealt with was vague and unhelpful, offering no meaningful advice other than to “get a bigger deposit” or “buy a cheaper house.” This response felt dismissive and unprofessional, especially given how emotionally invested we were in this property, which was close to family and part of an ongoing bidding war. We were made to feel as though there would be no issues with our mortgage, only to be blindsided by the decline.

Overall, we received no useful advice, no accountability, and felt misled. We would not recommend this service.

6 November 2024
Unprompted review
Rated 5 out of 5 stars

Service from Adam was 5*

I dealt with Adam for the mortgage of our property to get from a Bridging loan onto a holiday let mortgage and he was absolutely fantastic! Due to the pressure of the timescale we were working on with the Bridging loan, I was quite anxious to ensure that everything was progressing and Adam called me when he said he would, responded to queries quickly and was just all round really good!

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing broker

Absolutely amazing broker! we were really concerned about getting a mortgage as we faced several hurdles, especially we had a limited company but NM Finance worked their magic and big hats off to Adam who did an incredible job finding us a lender that could help us, you've not only helped buy a wonderful home but you've helped set us up for our future, we are over the moon!

8 October 2024
Unprompted review
Rated 5 out of 5 stars

NM Finance are the best!

NM Finance are the best!! They are skilled professionals who really understand the construction industry and property development and all associated risks including useful trade links with warranties and insurance brokers etc.
They are not run of the mill brokers, they are exceptional in their creative strategy for brokering sensible and feasible finance and ensuring a secure exit strategy. Even in tricky situations their upbeat confidence to find a solution is second to none. You won’t find a better broker on the planet.

2 October 2024
Unprompted review
Rated 5 out of 5 stars

Happy and Helpful Team

The whole team at NM Finance have been amazing. It’s so nice to deal with a company that no matter who picks up the phone sounds happy and extremely helpful. They sorted out our residential mortgage seamlessly and guided us through the process as first time buyers. They were on hand to answer any calls and got us the best mortgage for us. Thank you everyone!

7 September 2024
Unprompted review

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