So far i am super happy with it, I haven't tried out all the settings yet but what I have tried has impressed me! Only big downside is that I'll have to get a bigger freezer for all my pints 🤭 My go... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very fast, comprehensive and clear responses to all questions I had. I didn't make use of my warranty directly through ninja but I only heard great things on the process. If you have any device fro... See more
I currently use more than 4 devices with this service and I’m already planning to expand my list. The experience has been smooth, reliable, and exactly what I needed. Everything works as expected, a... See more
Update on my feedback: Although it took time and effort to follow up, once I finally received the product, it turned out to be practical and satisfying. --------------------------------------------... See more
Company replied
Company details
Contact info
3150 Century Way, LS15 8ZB, Leeds, United Kingdom
- 0800 000 9063
- ninjakitchen.de
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer service
Amazing customer service. I have put my old address by mistake and I was in touch with the customer service by chat and they were super cooperative. Love the brand !
Game changer for my daily dessert
So far i am super happy with it, I haven't tried out all the settings yet but what I have tried has impressed me! Only big downside is that I'll have to get a bigger freezer for all my pints 🤭 My go to is protein powder, skyr yogurt, some maple syrup and milk and its low calorie and really tasty!
Best customer service they replaced the…
Best customer service they replaced the whole machine for me after reporting a defect
I‘m very happy with my new Air fryer
I‘m very happy with my new Air fryer. It’s very practical and super fast.
Top product
Best Company with the super conpetent…
Best Company with the super conpetent Customer Services
Gut.......
OBSESSED with this thing!
OBSESSED with this thing!! The Ninja Slushi Max is seriously a game changer. Slushies, frozen lemonade, frozen cocktails — everything comes out perfect and smooth. The 150 oz capacity is huge and it’s so easy to use. If you love frozen drinks, you NEED this!
Alles super
Everything is good, but only it is so loud when it works 😅 but overall it is super
another amazing product i have now…
another amazing product i have now purchased 3 items from this company and all three are well made and user friendly
Pleased to have one now.
Have recently acquired a ninja air fryer. So pleased with it, wish we had bought one long time ago. No issues, easy to clean . I'm impressed..
Great Product, Greater Customer Service!
I especially love how customer relationships are handled. They are quick, detailed, and friendly. The product itself makes my life easier. I definitely recommend it!
Would have given 5 stars if the blender…
Would have given 5 stars if the blender were quieter. It’s very powerful, but the noise level is quite high.
May use AI-assist with repliesRead more
Continuous dissatisfaction
I have always considered Ninja a premium brand, which is why my recent experience has been extremely disappointing.
Within just a few days, I had to return two different items in a row, both due to visible damage and quality issues right out of the box. The most recent unit even arrived with a clear dent next to the control panel, which is completely unacceptable for a new product—especially at this price point.
What makes this more frustrating is that the second purchase was meant to resolve a previous malfunction of my original device. Instead of a smooth resolution, the situation has turned into repeated returns, delays, and uncertainty.
I genuinely like Ninja products and own several of them, but this experience has seriously affected my confidence in their quality control and handling of replacement orders. For a brand positioned as premium, this level of inconsistency is not acceptable.
I hope Ninja takes this feedback seriously and improves quality checks before shipping, especially for replacement or base-unit orders.

Reply from Ninja Kitchen DE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







