SharkNinja UK Reviews 

52,839
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 10,295 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times and high-quality appliances, noting that orders often arrive the very next day in secure packaging with automatic warranties. Consumers also deeply appreciate the responsive customer support team, who quickly handle replacements and provide helpful assistance whenever unexpected problems occur. However, some reviewers were not happy with the delivery service, noting frustrating instances where packages were severely delayed or mishandled by the courier. A few people additionally mentioned receiving products with minor defects or experiencing unexpected difficulties when trying to resolve warranty issues.

What people talk about most

Product

Customers expressed great satisfaction with the product, frequently praising the fast delivery, user-friendly... See more

Delivery service

Consumers find delivery service to be exceptional, frequently praising the remarkably fast next-day arrival... See more

Quality

Reviewers highlight positive aspects of quality, noting that goods are excellent and build quality is... See more

Order

Reviewers express great satisfaction with the ordering process, highlighting the intuitive website,... See more

Service

Users describe positive interactions with service, highlighting fast resolution of issues and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent warranty claim sorted. Battery had gone faulty, had to raise RMA fir return through Argos. Unable to contact Argos through phoneline or emaik. Emailed Sainsburys customer services, no reply... See more

Rated 5 out of 5 stars

Delivered less than 24 hours later. Web site easy to navigate, item in stock so no delay there. Bought for a gift and the recipient delighted. The only thing to say is I signed up for text update del... See more

Rated 5 out of 5 stars

Bough Ninja soup maker , as first order got a discount which gave a good saving . I had thought it may be a few days for delivery , later the same day I got updates and then the items was deliver... See more

Rated 5 out of 5 stars

We managed to damage the cable on our new shark vacuum cleaner. We phoned Shark and actually got through straight away to a very helpful person. We explained what had happened and then received the fr... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

53K reviews

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4.5

All reviews

(52,839)

10,462 reviews in the last 12 months

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Rated 5 out of 5 stars

The support team were exceptional

The support team were exceptional. They certainly made the experience feel personalised to me and my issue, not just a routine administrative response. They were invariably helpful, understanding and achieved a generous outcome well beyond my expectation. Truly outstanding customer service.

19 September 2026
Rated 5 out of 5 stars

I had an A3 error on my shark mask

I had an A3 error on my shark mask, I contacted the customer support team who were great to work with and very quick to sort a return and replacement of the mask under my warranty.

Great service & team ⭐️⭐️⭐️⭐️⭐️

21 September 2026
Rated 5 out of 5 stars

Amazing

All your products are amazing,I did have an issue with one of your knifes,I contacted your customer service department by email and my replacement knife was delivered to me the following day,I could not believe it.
I definitely recommend you,I'm a super happy customer.

22 September 2026
Rated 2 out of 5 stars

Not the best

Package arrived to wrong house and box was torn open along the side. I had a quick check and I think the cover is missing but I don’t believe the pizza oven is damaged. I have taken pictures and will be contacting Ninja.

I don’t want to pull the whole set out as the product is meant to be a house warming present and I don’t want to make it even more ragtag than it is.

I didn’t see any contact form on the ninja website sadly so am not hopeful of quick resolution to the lack of cover in the box.

22 September 2026
Rated 5 out of 5 stars

Amazing hoover best I've ever bought so…

Amazing hoover best I've ever bought so powerful looks great very clever how it works and works brilliantly love the auto empty part makes life so much easier I've had it over a month and I'm still amazed how much dirt it picks up very lightweight and effective only issue i have is the battery doesn't last long when using boost mode 100% recommend to friends and family

31 August 2026
Rated 5 out of 5 stars

Fantastic as always

As always from ordering my new product to receiving it was really quick and easy. My product arrived as described and was left with our neighbours as we were out. My product works as described and I am really pleased with it. Works really well & all washed in the dishwasher perfectly.

22 September 2026
Rated 5 out of 5 stars

Impressed

Delighted with the speedy delivery of my new Shark vacuum cleaner - next day delivery.
So pleased with the performance - picks up so much of the dog hair and dust.

22 September 2026
Rated 5 out of 5 stars

Ordering was easy- eventually, the vacuum cleaner is superb

Ordering was easy- eventually. I was browsing cordless vacuums, then got a message offering s discount but couldn’t apply it to an order. It got sorted eventually. Once the order process was started everything was easy and delivery was surprisingly quick. We’re most impressed with our Powerdetectspeed ( who the heck comes up with these names?). Setting up was easy and it does a fantastic job on carpets and hard floors.

22 September 2026

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