I tried to exchange an item. Weeks went by, with no updates. I messaged customer service, who informed me the delay was due to quality control checks – bizarrely they found flecks of "fluff and mud"... See more
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So I have purchased 4 items from them, only one tank top is great material, cut, quality. One tee is ok, the picture was a bit missleading about the fit, but material, although heavy, ok. The thi... See more
I'm glad I found 90%. Love the ethos, love that they're not taking jobs out of developing nations but instead are improving the lives of their factory workers. I got some joggers and I'm really please... See more
Ordered some tshirts for myself and for Christmas gifts. They are a little thinner than usual but durable, comfortable, stylish and very soft. Well made and quality fabric. When I changed into it I i... See more
2.5
Poor
22 reviews
Hasn’t replied to negative reviews
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Ninety Percent's responsive management and overseers
Placed my order on December 11. It failed to make Christmas because someone at Ninety Percent declared the wrong invoice amount which resulted in a delay at customs in Shanghai, Singapore before i received a surprise tax bill on delivery which i promptly refused because I am not paying any GST for goods that did not incur any tax in Singapore.
When i contacted customer service, they went cold because the customer service personnel probably made the mistake and refused to fess up.
To add insult to the injury, such a hassle later when the parcel was finally delivered after i had to contact relevant authorities because NO ONE at Ninety Percent wanted to take responsibility for their mistake, neither did they contact me at all. Quality of the garments were terrible, thin material and the dye leaked all over the rest of the non-white laundry despite multiple rinses.
====UPDATE ==== 12 Jan 2022
Zan replied with the help of her boss Nabil who greatly helped make this situation a more plesant one therefore i am changing my one star to a four because someone from Ninety Percent's management is willing to listen to customer feedback and respond accordingly with pride and responsibility.
This act of refunding my order in full has given me confidence to shop with them again in future.
29 December 2021
Unprompted review
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