NineLife Ireland Reviews 

387
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 95 reviews, reviewers had a great experience with this company. Consumers often mention that the online store provides wonderful access to unique items that are hard to find locally. People consistently praise the top-tier quality of the merchandise and find the general purchasing procedure exceptionally smooth and satisfying. Some reviewers were not happy with significant delivery delays, noting that shipments from overseas took much longer than initially promised. Shoppers also noted that communication regarding tracking updates could be unclear and confusing during transit. Additionally, customers mentioned that goods can occasionally be much more expensive than expected or come with extra customs fees.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, reflecting a split opinion. While many... See more

Delivery service

Customers had ambiguous experiences with the delivery service. While many consumers reported timely arrivals,... See more

Order

Clients share ambiguous opinions on order experiences, noting a significant mix of smooth transactions and... See more

Quality

Consumers find quality to be positive, frequently highlighting the excellent standards of their purchases.... See more

Price

Reviewers mention ambiguous feedback about price, reflecting a wide range of differing consumer experiences.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Brilliant Product altogether, have tried many types of insoles , but these by far the best. Have purchased 4 pairs now to date , as I find them so good . Have advised loads of friends to buy th... See more

Rated 4 out of 5 stars

I ordered a single item from the Nine Life Ireland website on June 10th having had no indication whatsoever that it was being shipped here from the USA. As of today, July 1st, I'm still waiti... See more

Company replied

Rated 4 out of 5 stars

Very happy with being able to get 2 products in individual orders that reduce acid in food and acidic drinks like tea and wine. They take quite a while to arrive from the date of order but as I always... See more

Rated 4 out of 5 stars

I placed my order on 11th March but didn't receive the complete order until 16th April despite paying extra for faster delivery. I received half of my order on 1st April and had to email to get the o... See more


4.0

Great

TrustScore 4 out of 5

387 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.0

All reviews

(387)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This is not an Irish website

I wanted to buy from this site as I thought it was an Irish website as it was .ie but my package was shipped from USA and I had to pay an import charge. My order took 2 weeks to arrive and when it did, it was in a second hand amazon prime box. My order was over €500 and there wasn't anything else in the box, such as an invoice or a thank you note. I am happy that I have my items now, but unfortunately due to my experience and using this website under false pretences I will never use it again. Also I found the customer service wasn't very helpful.

8 May 2025
Unprompted review
NineLife Ireland logo

Reply from NineLife Ireland

Hi Xplorerdan,

Thank you for your feedback! However, we are unable to trace an order that corresponds to your review. Could you please provide the order ID? This will help us resolve the matter quickly.

Thank you!
NineLife

Rated 5 out of 5 stars

Customer services always respond to…

Customer services always respond to your inquiry as quickly as possible, which is the best way to be in touch with with the clients.
the only issues that need to be improvements is staff need to inform the clients before purchasing the products e.g..are in stocks instead you ordered the products then find out it will take a month to get delivered. overall Ninelife is the best.

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Vigority Cream

I thought I was buying from an Irish company but product came from America, I was fine with that I didn’t have to pay Customs and it arrived in good time.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Ease of ordering

Ease of ordering. Very informative of the benefits incl Iron, which make this Tomato such a very healthy choice.
Delivery good value and delivery time sxcellebt

7 May 2025
Unprompted review
Rated 1 out of 5 stars

So after God knows how many attempts

So after God knows how many attempts, this SCAM of a company is still refusing to honour there promise of a refund, I ask each and every one who is thinking of purchasing from these thieves to look elsewhere, you Will be sorely dissatisfied NZ-NL#P635173311

4 May 2025
Unprompted review
Rated 5 out of 5 stars

perfect

I ordered shoe inserts for my husband online, they arrived, they are perfect and super suited to his condition. spot on, thank you.

1 May 2025
Unprompted review
Rated 4 out of 5 stars

Customs fees

All was fast and generally ok . However, as the website is .ie I expected to receive the item from some Irish warehouse. It was not a very pleasant surprise to get a request for the additional payment when the parcel was already in my city. It is worth sending a notice that the customer will have to pay for the customs fees separately.

25 April 2025
Unprompted review

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