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NineLife Ireland Reviews 

387
•
TrustScore 4 out of 5

4.0

Fitness and Nutrition Service
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Review summary

Created with AI, based on recent reviews

Evaluating 95 reviews, reviewers had a great experience with this company. Consumers often mention that the online store provides wonderful access to unique items that are hard to find locally. People consistently praise the top-tier quality of the merchandise and find the general purchasing procedure exceptionally smooth and satisfying. Some reviewers were not happy with significant delivery delays, noting that shipments from overseas took much longer than initially promised. Shoppers also noted that communication regarding tracking updates could be unclear and confusing during transit. Additionally, customers mentioned that goods can occasionally be much more expensive than expected or come with extra customs fees.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, reflecting a split opinion. While many... See more

Delivery service

Customers had ambiguous experiences with the delivery service. While many consumers reported timely arrivals,... See more

Order

Clients share ambiguous opinions on order experiences, noting a significant mix of smooth transactions and... See more

Quality

Consumers find quality to be positive, frequently highlighting the excellent standards of their purchases.... See more

Price

Reviewers mention ambiguous feedback about price, reflecting a wide range of differing consumer experiences.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Brilliant Product altogether, have tried many types of insoles , but these by far the best. Have purchased 4 pairs now to date , as I find them so good . Have advised loads of friends to buy th... See more

Rated 4 out of 5 stars

I ordered a single item from the Nine Life Ireland website on June 10th having had no indication whatsoever that it was being shipped here from the USA. As of today, July 1st, I'm still waiti... See more

Company replied

Rated 4 out of 5 stars

Very happy with being able to get 2 products in individual orders that reduce acid in food and acidic drinks like tea and wine. They take quite a while to arrive from the date of order but as I always... See more

Rated 4 out of 5 stars

I placed my order on 11th March but didn't receive the complete order until 16th April despite paying extra for faster delivery. I received half of my order on 1st April and had to email to get the o... See more

Company details

  1. Fitness and Nutrition Service
  2. Health Food Store
  3. Vitamin and Supplements Store

Contact info

4.0

Great

TrustScore 4 out of 5

387 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.0

All reviews

(387)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Postal Issue

The post man chosen didn’t try to deliver the product and instead returned it to NineLife for some unknown reason. But NineLife was very good at dealing with the issue and resent it back to me. The new postal arrangement worked perfectly. It was simply put in my letterbox. I have no idea why the first postal service didn’t just do the same. I believe the first postal service did not try at all. All ended well though. And NineLife were very good to deal with. I placed my order on March 7th. I received it on May 5th. It took two months to deliver. Not great.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Kilkenny

Professional service, purchase met my expectations and was delivered as per the stated schedule.

22 April 2026
Unprompted review
Rated 3 out of 5 stars

Unfortunately

Unfortunately, my experience wasn't a success.
I ordered a product, and two weeks later, after emailing them, I discovered it was out of stock. They offered me a similar product and 20% extra money. I declined, and they promised a refund within 3-5 business days. After waiting 10 days, I emailed again. I received my refund within two days.
It took a month from ordering to receiving my refund. On the positive side, I'd like to point out the almost instantaneous responses to my emails.

17 April 2026
Unprompted review
NineLife Ireland logo

Reply from NineLife Ireland

Hi Valentina,

We apologise for the delay in your refund. It has now been processed, and we appreciate your understanding.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards
NineLife

Rated 1 out of 5 stars

Terrible I was talking to a foreign…a word i

Terrible I was talking to a foreign girl who coudnt under stand a word I said I told her.I was asking about adult nappys. she said no we don't have that .I checked the website I saw what I wanted on ninelife.all I wanted was a price per packet

14 April 2026
Unprompted review
NineLife Ireland logo

Reply from NineLife Ireland

Hi Richard,

Thank you for your feedback! However, we are unable to trace an order that corresponds to your review. Could you please provide the order ID? This will help us resolve the matter quickly.

Thank you!
NineLife

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