Generally good expirence but the link to the order did not work
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Changing my opinion. I received my package . They worked and got it delivered. Thank you.
Company replied
Easy website. Requested shipping to be expedited. Customer service was friendly and helped make it happen. They replied in a timely manner and was so helpful. Package arrived early. thank you!
Although the actual supplements I ordered had sold out, NineLife was so quick, and helpful getting me the same supplement, just from a different name brand. Shipping was fast, and again, the follow up... See more
4.2
Great
244 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 1 month
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Order was processed quickly
Order was processed quickly, product was drop shipped from the manufacturer in the US, arrived quickly with no problems. They kept me well informed. A+++++
10 February 2026
Unprompted review
This is a fraudulent website NINELIFE.CA NINELIFE.COM
**** BECAUSE OF MY REVIEW HERE ON TRUST PILOT, THEY FINALLY ISSUED A REFUND — AFTER ALMOST TWO MONTHS FROM ORIGINAL PURCHASE. I STILL DO NOT RECOMMEND THIS WEBSITE. I WAS REALLY F**KED AROUND AND WASTED A LOT OF TIME WITH THIS ISSUE. Do NOT buy from them!!!
This is a fraudulent website. I ordered 24 cans of sardines for a total of $149.31 CAD. One month later, I received only two cans. I have been patient and contacted the company three or four times.
Their responses have been vague and do not answer my questions. They even offered me a 25% discount on a future purchase, which is completely absurd given the situation.
Furthermore, the contact page on their website has been removed, and when I call the phone number provided, an automated system answers and then disconnects the call.
I am therefore requesting a full refund. I have been ordering products online for over 20 years, and I have never experienced anything like this.
I have alerted and reported this fraud and cybercrime online and they will helps the Royal Canadian Mounted Police (RCMP), the National Cybercrime Coordination Centre (NC3), and the Canadian Anti‑Fraud Centre (CAFC) learn more about the nature of these incidents.
Do not buy from them!
3 February 2026
Unprompted review
Reply from NineLife Canada
Hi Sylvie,
We apologize for the error in your order. We’ve issued a refund for the incomplete item and appreciate your understanding.Please rest assured that we are reviewing the situation and taking corrective measures to prevent this from happening again in the future.
I have sent an email to your registered email ID and would kindly request you to liaise with me over the same email thread for further correspondence. We hope you will give us another chance in the near future.
Thank you for your understanding.
Regards
NineLife
Excellent customer service.
26 February 2026
Unprompted review
Order was very easy to make
Order was very easy to make, came on time and is a great product!
18 February 2026
Unprompted review
Lawry's Seasoned Pepper in Canada
Very difficult to find Lawry's Seasoned Pepper in Canada, but I found this. I remember this being available in Canada when I was young but for some reason, it isn't available at grocery stores today.
16 February 2026
Unprompted review
Great customer service
Great customer service. Good communication and the product arrived in a timely manner.
23 January 2026
Unprompted review
Communication is good
23 January 2026
Unprompted review
Generally good expirence but the link…
Generally good expirence but the link to the order did not work
12 January 2026
Unprompted review
Package claimed to arrive
Changing my opinion. I received my package . They worked and got it delivered. Thank you.
12 November 2025
Unprompted review
Reply from NineLife Canada
Hi Shawn,
We sincerely apologize for the delay with your order. Please rest assured that we are thoroughly reviewing the matter and implementing corrective measures to prevent such issues in the future.
I’ve sent an email to your registered email address and kindly request that we continue our correspondence via the same thread for a seamless resolution.
We truly value your patience and understanding during this time and hope to have the opportunity to serve you better in the future.
Thank you for your understanding.
Regards
NineLife
Great customer service
Easy website. Requested shipping to be expedited. Customer service was friendly and helped make it happen. They replied in a timely manner and was so helpful. Package arrived early. thank you!
3 November 2025
Unprompted review
Exceptional Customer Service
My order came quickly with updates along the way, this was my first time using ninelife but it offered the product I wanted and will continue to purchase from them.
23 July 2025
Unprompted review
Loved how quickly and smoothly it…
Loved how quickly and smoothly it arrived!
16 October 2025
Unprompted review
It took a while to get the product as…
It took a while to get the product as it had to come across the border.
13 October 2025
Unprompted review
They provided the goods I was looking…
They provided the goods I was looking for in a timely manner!
1 October 2025
Unprompted review
My items arrived at my mailbox one day…
My items arrived at my mailbox one day early
25 September 2025
Unprompted review
Good quality product and trusted service
10 September 2025
Unprompted review
Three weeks after payment taken order…
Three weeks after payment taken order still not shipped.
The WORST customer service ever
Stay away
Order CA-NL#P162960439
17 September 2025
Unprompted review
Reply from NineLife Canada
Dear Customer,
Thank you for your feedback! However, we are unable to trace an order that corresponds to your review. Could you please provide the order ID? This will help us resolve the matter quickly.
Thank you!
NineLife
Happy customer
I received the merchandise as describe and the delivery was fast ! I am a happy customer !
3 August 2025
Unprompted review
Reply from NineLife Canada
Hi Julie,
We understand that you are not happy with the service provided to you, and assure you that this will be checked thoroughly and corrective measures will be taken.
I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.
Thank you for your understanding and patience.
Regards,
NineLife
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