NineLife Canada Reviews 

244
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight how easy the ordering process is, noting that they can successfully discover unique items that are otherwise hard to find in their region. Many people also express strong satisfaction with the prompt delivery service and praise the support team for being friendly and efficient when addressing inquiries. Some reviewers were not happy with extended shipping delays, pointing out that orders frequently took several weeks to cross borders or arrive at their destinations. Others also mentioned frustrations regarding customer service response times and occasional problems with items arriving damaged or delayed without clear updates.

What people talk about most

Product

Clients share positive opinions on product, frequently expressing satisfaction with items that are difficult... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders generally arrive faster... See more

Order

Consumers find order to be positive, highlighting easy ordering processes, great pricing, and timely... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that the care team is great and support... See more

Response time

Customers expressed great satisfaction regarding the response time, frequently praising prompt support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy website. Requested shipping to be expedited. Customer service was friendly and helped make it happen. They replied in a timely manner and was so helpful. Package arrived early. thank you!

Rated 5 out of 5 stars

Although the actual supplements I ordered had sold out, NineLife was so quick, and helpful getting me the same supplement, just from a different name brand. Shipping was fast, and again, the follow up... See more


4.2

Great

TrustScore 4 out of 5

244 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(244)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

When I inquired you answered me…

When I inquired you answered me immediately,,,also giving me a tracking number and assurance of delivery with your phone number and communication. It did take a long time to get here that I wasn’t used to with orders but I would order again and recommend your product to others.Thank you.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

great product

great product. Soy sauce fermented in barrels is the only way to go for taste and umami

26 May 2026
Unprompted review
Rated 1 out of 5 stars

This company is a SCAM - be warned

This company is a scam. I cannot believe I never read the reviews where there were very clear warnings. While I did receive the product - but only 1 carton of Edensoy milk for over $90. I stupidly assumed I was getting 6 cartons. I am very embarrassed. PLEASE do not fall prey to this company.

15 May 2026
Unprompted review
NineLife Canada logo

Reply from NineLife Canada

Hi Rita,

Thank you for bringing this to our attention. Unfortunately, I couldn’t locate your order details to provide a resolution. Could you please share your order ID with us at [info@ninelife.ca]? This will help us assist you more effectively.

Best regards,
NineLife

Rated 1 out of 5 stars

Price gouging and terrible customer service

I ordered hard to find products from this NineLife Canada. They did not provide a ship date (or even a shipping window) and no invoice. After a few days, I asked for a ship date and got a form reply with no answer. After expressing my dissatisfaction, I got a vague shipping window. I got tired of waiting, looked harder for other sources and found out NineLife was charging 400 % more than a competitor for a similar item. I asked for my order to be cancelled. They shipped the product within hours of my cancellation request. I asked for them to contact the shipper and have the package returned to origin and they refused. Be warned this company practices price gouging and has terrible customer service.

2 May 2026
Unprompted review
NineLife Canada logo

Reply from NineLife Canada

Hi JC,

We sincerely apologize for the inconvenience you have experienced. We understand that you are not satisfied with the service provided, and we assure you that we will thoroughly investigate the issue and take corrective measures.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards
NineLife

Rated 4 out of 5 stars

A logn wait for product to arrive

Found it very long to wait for the order to come, and it was very expensive (I am a retired senior on a low income), Hoping this will help with the concerning sinus issues I've had (mucous and phlegm chocking me when I lay down in bed), It only goes away when I am asleep.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful customer service

Wonderful customer service! They dealt with my shipping issues immediately and used another shipping company. When my parcel went missing, immediately they sent my order again at no cost. Not many companies would deal with this matter immediately like they did. They listened to my issues and rectified the situation by investigating and because of it I'm a happy customer!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

NineLife were very prompt responding to…

NineLife were very prompt responding to my order request, and when the delivery of my product was delayed, they looked into it immediately and were able to give me an accurate, revised delivery date. I have found them to be polite, responsive and helpful, and I would use them again.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience

I had an absolutely terrible experience with NineLife.ca, and I feel obligated to warn others.

This company is, in my opinion, most likely operating like a scam. I received a product that was clearly substandard and shockingly, it doesn’t even appear to be authorized for sale in Canada. That alone is a massive red flag.

When I tried to resolve the issue, they refused to provide a proper refund. No accountability, no proper customer service, just complete disregard for basic consumer rights. It’s beyond frustrating and frankly unacceptable.

Businesses like this should not be allowed to operate. The lack of transparency, the questionable products, and the refusal to make things right all point to something seriously wrong.

Avoid NineLife.ca at all costs. Do not get trapped like I did.

13 April 2026
Unprompted review

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