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Ninebyninegolf Reviews 

669
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the expert custom fittings, noting that staff members provide incredibly helpful guidance, thorough professional advice, and detailed explanations throughout the entire fitting process. Many consumers also love the exceptional quality of the finished golf equipment, the smooth communication, and the impressively prompt delivery times that exceed expectations. People frequently highlight how relaxed the atmosphere is during visits, making every interaction pleasant and productive. Some reviewers were not happy with order fulfillment times, mentioning unexpected delays and longer waiting periods when getting their custom equipment built and delivered.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the superb quality and custom... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional approach, thorough... See more

Staff

Users describe positive interactions with staff, frequently highlighting the exceptional knowledge, detailed... See more

Quality

Consumers find quality to be exceptional, expressing immense satisfaction with the superb build and... See more

Order

Reviewers mention positive feedback about order fulfillment, highlighting prompt delivery and helpful support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had communication with Mark before making a purchase. He went above and beyond in the service offered and make sure I got exactly what I needed and was happy with everything before I did go through w... See more

Company replied

Rated 5 out of 5 stars

Fantastic place, I had to have my irons and wedges re gripped and after advice to go larger due to over gripping I visited Nine by Nine , Jordan was very helpful and fitted me to the grips by offer... See more

Company replied

Rated 5 out of 5 stars

Very knowledgeable club builders with excellent customer service. My last order was my first order with nine by nine but I've just ordered some more clubs from them because they were so good

Company replied

Rated 5 out of 5 stars

Excellent, comprehensive, fitting with a variety of options in terms of heads, shafts, grips, loft & lie. Mark is extremely knowledgeable in interpreting the various data gathered during the fit and a... See more

Company replied


Company details

  1. Golf shop
  2. also in
  3. Sporting Goods Store

Written by the company

More than just a premium golf equipment retailer, Nine by Nine Golf are committed to long standing customer partnerships, supporting golfers to achieve their very best game. The Nine by Nine team has a long history with the game of golf as well as a deep knowledge and understanding of the technology and products on offer.


Contact info

4.9

Excellent

TrustScore 5 out of 5

669 reviews

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4.9

All reviews

(669)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent ONE-ON-ONE service

The "Golf Range" facility is first class. Additionally, the shot-by-shot statistical feedback is fantastic, although it may be somewhat overwhelming initially.

I appreciated the one-on-one attention and the skilful way the PRO fitted the club to my specific needs. He managed to accommodate my height (or lack thereof!), restricted back swing and tendency to slice into a magic set of clubs.

Now I'm trying to emulate this all on the Golf Course, which I imagine will be a "work in progress" forever.....

Excellent service.

28 May 2025
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Reply from Ninebyninegolf

Hi Ian,

Thank you for such a thoughtful review. We're delighted the shot-by-shot data added something to the session (it can be a lot to take in at first, you're quite right), and that the fitting worked around your height, backswing and shot shape to land on a set you're happy with.

All the best,
The Nine by Nine Golf Team

Rated 5 out of 5 stars

Exceptional service from start to finish!

Incredible service from start to finish by all the team at Nine By Nine Golf. There was constant communication throughout the build with Jordan giving great advice throughout especially when it came to the swing weight of the clubs! This just shows how much they really care about the process and giving the customer the best possible experience and build.
Would highly recommend them to anyone looking to get your clubs custom fit. You’re in very safe hands! Many thanks.

4 June 2025
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Reply from Ninebyninegolf

Hi Alex,

Thanks so much for the kind words. We appreciate you taking the time to share your experience with us.

It’s great to hear that you felt supported throughout the process. Communication is something we put a lot of care into, especially during the build phase, so we’re pleased Jordan’s input made a difference. Getting swing weight right is one of those finer details that can have a real impact on how a club performs. It's brilliant to know that attention came through.

All the best,
Fynn & the Nine by Nine Golf team

Rated 5 out of 5 stars

Well worth a visit!

Amazing service from James for driver and woods fitting. Wish I had gone here first before wasting previous money at American Golf. Everything was covered and tried so many combinations until my shot shape was found. He didn’t try to oversell and I came away with one club less than I expected as he was able to sort my gapping for my woods to be more effective on the course.

6 May 2025
Rated 5 out of 5 stars

I knew the specs I wanted for my Miura…

I knew the specs I wanted for my Miura CB-302 QPQ irons without visiting for a fitting. Great communication via telephone & email. Turnaround time 3 weeks. Delivery tracked, packaged nicely with an added touch of NBN accessories. Build quality - chefs kiss! Highly recommended!

31 May 2025
Unprompted review
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Reply from Ninebyninegolf

Hi Alastair,

Thank you for the great review.

We know how important it is for experienced golfers to have confidence in the exact spec they’re after, so it was a pleasure working with you to get everything spot on remotely. Really pleased to hear the build quality hit the mark, we take a lot of pride in making sure each club is finished to the tightest tolerances in the industry.

Thanks again for choosing us for your Miura build, and we’re always here if you need anything else down the line.

All the best,
Fynn & the Nine by Nine Golf team

Rated 5 out of 5 stars

happy customer

I met Mark and the team as I looked to better understand my existing golf bag and clubs. I had a 3 hour assessment where I spent about a 3rd of my time hitting my own clubs, recording and analysing data, before going on to hit a wide variation of club heads and shafts. The end result was of course a recommendation on what changes I could make, in the form of a new set, but in addition to this I went away with a full understanding of where my golf was performing well and where I could better support my golf level with different clubs. The learning was incredible. After some reflection and getting out on the course with my existing set I went back and ordered about half of what was recommended and I'm already seeing great progress (albeit not always in my scores....but that's golf!). I'm controlling the ball more, getting better flight, height and spin at key moments. Even if you don't end up buying what they recommend the learning you get on the way through was really great. Can definitely recommend.

21 May 2025
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Reply from Ninebyninegolf

Hi Jimmy,

Thank you for taking the time to leave such an in-depth review.

It’s brilliant to hear how much value you got from the session. Helping golfers understand their current setup is just as important to us as recommending new gear, so we’re glad the process gave you both clarity and confidence. It sounds like you’re already making strides with your game, and that’s exactly what we aim for.

We’re always here if you want to revisit anything or continue building out your bag. Thanks again for the kind words and for trusting us to be part of the journey.

All the best,
Fynn & the Nine by Nine Golf team

Rated 5 out of 5 stars

Excellent experience from start to…

Excellent experience from start to finish

23 May 2025
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Reply from Ninebyninegolf

Hi George,

Thanks so much for the kind words. We’re really glad you had a great experience from start to finish. That’s always what we aim for, so it means a lot to hear.

Hope to see you again soon,
Fynn & Nine by Nine Golf Team

Rated 5 out of 5 stars

Mark and the team provide an impecible…

Mark and the team provide an impecible service from fitting through to build. Would highly recommend to anyone wanting some advice/ fitting for new clubs.

23 May 2025
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Reply from Ninebyninegolf

Hi Thomas,

Thanks for taking the time to leave a review.

It’s great to hear you had such a good experience with Mark and the team. We put a lot of care into ensuring every fitting and build is tailored properly, so it means a great deal to know you felt supported throughout the process.

If there’s anything else we can help with down the line, just give us a shout.

All the best,
Fynn & Nine by Nine Golf

Rated 5 out of 5 stars

An amazing setup with a knowledgeable team

Having been left deflated by a separate independent fitting (in Basingstoke), I was sceptical about booking another fitting. Unlike the other disinterested fitter, Mark at NbyN really took the time to explain the shaft differences and benefits of different club heads. New irons arrived within three weeks and a complimentary gapping session booked in. Great service from a great team

21 May 2025
Rated 5 out of 5 stars

Great fitting and overall experience

Great fitting and overall experience. Built quality is second to none and not the first time purchasing from them. Friendly approach and very knowledgeable about all things golf related. Highly recommended for anyone looking for new golf clubs

16 April 2025
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Reply from Ninebyninegolf

Thanks for the great review. We appreciate your continued support.

Glad to hear the fitting and build lived up to expectations again. We take a lot of pride in the quality of our builds and making sure everything’s dialled in properly.

Always good to catch up, and if there's anything else you need down the line, just let us know.

Happy Golfing,
Fynn

Rated 5 out of 5 stars

Well worth it before spending big on a new club

A great set up to try numerous different clubs, shafts and grips to get the right club to suit your swing. I had 1.5 hours of trying different manufacturers for my driver and also got some great advice on how to improve my swing.

15 April 2025
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Reply from Ninebyninegolf

Hi Aaron,

Thanks so much for taking the time to leave this review. We're pleased to hear you enjoyed the driver fitting and appreciated the chance to test a wide range of combinations.

Getting the right setup can make such a difference, and it’s great to know the session felt both helpful and relaxed. We always aim to give honest advice and a pressure-free environment.

If you need anything else or fancy coming back to work on another part of your bag, we’d love to help.

All the best,
Fynn

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.
I needed my golf set of clubs regripped before a golf match. I had difficulty obtaining more than 3 particular type of grips across the UK. Mark of NinebyNine was able to rapidly source these grips and affix them to my clubs within a week.

13 May 2025
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Reply from Ninebyninegolf

Hi Brind,

Thanks so much for the review! We're really glad we could help get your clubs sorted in time for your match. Sourcing those grips quickly was a bit of a mission, but we’re always up for the challenge.

Mark will be especially pleased to hear your feedback. If you ever need anything else, whether it’s regripping, fitting, or just some advice, we’re always here.

Good luck with the golf,
Fynn

Rated 5 out of 5 stars

Had a Driver fitting from…

Had a Driver fitting from Ninebyninegolf and the service was excellent.
I have a new Driver now and its going better than ever off the tee.

30 April 2025
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Reply from Ninebyninegolf

Hi Ian,
Hi there,

Thanks so much for the kind words! Great to hear your new driver is flying off the tee, that’s exactly what we like to hear.

We’re pleased the fitting experience hit the mark, and if you ever need anything else down the line, just give us a shout.

Enjoy the golf,
Fynn

Rated 5 out of 5 stars

Pleasure to Deal With

Pleasure to deal with, fantastic service. Mark is superb.

8 May 2025
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Reply from Ninebyninegolf

Hi Pete,

Thanks so much for the great review! We're really glad you had a positive experience. Mark will be chuffed to hear your feedback.

If you ever need anything else, we’re always here to help.

All the best,
Fynn

Rated 5 out of 5 stars

First time having a proper golf club…

First time having a proper golf club fitting. The experience was amazing and Mark, Matt and the guys were amazing during the fitting and building my clubs!

6 May 2025
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Reply from Ninebyninegolf

Hi Matt,

Thanks so much for the kind words! We’re really glad your first proper fitting was a great one, it means a lot to know you felt well looked after by Mark, Matt and the rest of the team.

We hope you’re loving the new clubs, and if you ever need anything down the line, you know where to find us.

All the best,
Fynn

Rated 5 out of 5 stars

Spot on Great service with sound advice and…

Great service with sound advice and prompt delivery.
Would recommend to all changing clubs !!!

30 April 2025
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Reply from Ninebyninegolf

Hi Cameron,

Thanks so much for the great feedback! We’re pleased to hear you found the service helpful and that everything arrived promptly.

If you ever need anything else or want to chat through more options, we’re always happy to help. Appreciate the recommendation!

All the best,
Fynn

Rated 5 out of 5 stars

Really enjoyable and thorough fitting

Really enjoyable and thorough fitting. Mark was very knowledgeable and also took his time to understand my swing and preferences before arriving at shaft options alongside my preferred head choices. Good gapping session after and informative communication during the build. Would highly recommend using them.

23 April 2025
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Reply from Ninebyninegolf

Hi Stuart,

Thanks for the kind words. Mark and the team always take the time to get things right, so it’s good to hear that came through. We’re glad you found the fitting thorough and the communication clear. Looking forward to helping you again down the line.

All the best,
Fynn

Rated 5 out of 5 stars

Superb in every way

Superb in every way. Mark and the team at NineByNine couldn’t have been more helpful - nothing was too much trouble and the end result is every bit as good as I had hoped cannot recommend them highly enough.

2 April 2025
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Reply from Ninebyninegolf

Hi Francis,

Thanks for the kind words, glad to hear everything lived up to expectations.

Mark and the rest of the team always aim to keep things straightforward and helpful, so it's great to know you felt looked after throughout.

Appreciate the recommendation, and if there's anything else you ever need, just give us a shout.

Rated 5 out of 5 stars

Excellent

Excellent, everything ordered to spec and in timely fashion, have brought a number of times and will continue to do so.

1 April 2025
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Reply from Ninebyninegolf

Hi Ryan,

Thanks for the kind words – and for coming back to us more than once, it means a lot.

Glad to hear everything arrived on spec and on time. That’s always the goal, and it's great to know we’ve earned your trust.

Anytime you need anything, we’re here to help.

Rated 5 out of 5 stars

Excellent, first class club fitting.

From the first discussion all the way through to deliver the whole process was excellent & the customer service via Mark was first class.
I tried a lot of different irons & the information regarding distance, height etc was all clearly obtained providing all the data necessary to make a clear decision as to what was the best set for me. Once my new clubs were ready after 3-weeks I was especially pleased that a further 45-minute session was provided to ensure the gapping was right & the clubs weakened as appropriate.
I would thoroughly recommend any element of fitting for new clubs via Ninebyninegolf.

28 March 2025
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Reply from Ninebyninegolf

Hi Steve,

Thank you for leaving such a thoughtful review.

It's great to hear that the whole process, from your first chat with Mark through to the delivery of your clubs went smoothly. It's good to know that the fitting gave you the clarity you needed to find the best irons for you.

The gapping session afterwards is something that we believe makes a big difference. If you need anything else, just let us know!

Happy golfing.

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