NIQ - NielsenIQ Reviews 

Had over 4500 points logged on today to find my points are only 2100 I've messaged surrport with no response they have randomly removed qlot of points I was saving then aswell feel my efforts has been wasted

I joined Nielsen in December 2023, I have been scanning everything I buy, from offline and online purchases. To be honest, I probably scan in purchases 3-4 times per week.

My points have been building nicely, then I opened their smartphone app to scan in a couple of online purchases that were delivered today to find they have taken nearly 2000 points away from my balance, why?

My total was 4900 yesterday, and now it is 3190, why the discrepancy, why have the points been removed, what reason? I have received no email or any notification via their app as to why they have wiped out some of my points balance. I am not happy about it at all.

That is not the behaviour of a reputable company, is it? It also makes me feel dubious to carry on with them if this is what they do.

No doubt, I will receive some wishy-washy reply that won't help at all and won't reinstate the points either.

I joined them a long time ago. When I was using the machine they sent me, I had occasional problems but they were fast with informing me about it so I resolved it by reading things.

Now that they switched to the phone system, everything went all over the place. I wrote down I would be away in November and then added I'll be away from December onwards. I came back and checked the system in January and I was no longer a member. Apparently, they said they tried to reach me which is not even close to how they'd try to reach me in the past.

They closed my account and said that I cannot take my points anymore as it is past 90 days after my account being closed. I wasted months of my life to scan items for them and this is what I get. I understand the fact they did not like there were no scans on the app or, apparently information about when I was away, but I added it so it is an issue of their app. Not my problem.

Please know it might not be worth wasting your time with them. I am extremely disappointed with them. They would not even let me use my earned points....

Edit 5 April 2024;

I confirm that I filled the app to add my absence dates for November and December. I have no idea why but they system was not updated. This has happened before and your colleagues had called me to get me to re add information.

Your colleague called me 2 or 3 days ago to tell me that my points were re added to my account and I have 90 days from the day of the call to get them. I'll log into the system in the end of this month to check on this.

Update 03may2024
I'm still disappointed they removed me from the panel due to app issues at a period I was frequently travelling but at least they reached out to me by phone to let me know I can use my points . I managed to do this today. Due to this, I have raised the stars from 1 to 3. I would have put 3.5 if I could but the stress caused to me would not allow for a 4. Thank you for giving me the opportunity to not lose the points.

Absolutely disgusting my uncle has been with them over 20 years he has now decided to redeem his points which we started in November, still no vouchers received yet.have sent numerous emails countless phone calls umpteen codes still nothing all I get back is email resolved which clearly its not starting to think this is a scam so fed up now u can't access ur account without codes n dates of birth bloody disgusting please don't waste ur time helping them as they dont seem to give a s***

I am a former employee and need my 2023 W2 form. I have not received it, which means NIQ is in violation of the law. How can I get my W2?

The company closed my account without a satisfactory explanation... I'm completely in the dark about their expectations. I was open to learn and improve the data input, but the company appeared to be adamant in their decision.

Don't understand the -ve reviews. Been using them several years, and earned quite a lot in that time. Occasionally equipment or interface has presented a temporary problem, but customer service has been very helpful.

Never in my life have i EVER hated the fact that any FAKE COMPANY has tried to continue to get their SCAMS out there harder and bigger jus because of MY OWN IMPACT OF EXPOSURE TO potential future SCAMMERS!
Understand, I do this to help others so other people have no need to go through the whole rigmarole of what comes from applying to such innocent seeming institutions.

Peace and love to you all. Everyone everywhere.

I applied with these to test the theory as I usually do.
Then i relentlessly got 3x CALLS each day afterwards from FAKE FINANCIAL INSTITUTIONS!
They are LITERALLY in my opinion ARE JUST A DATA COLLECTION SCAMMER SO THEY CAN GET U ON THEIR DATABASES AS IF THEY KNOW WHO U ARE.
I used False Information like NAME and EMAIL ADDRESS also maybe a “real number” that u hold to receive the calls from (a disposable unused sim is my preference) Then sat back and watched the drama unfold.
THE FINANCIAL PEOPLE CALLED ME THE EXACT SAME NAME I FAKED WHEN MAKING THE ACCOUNT WITH THESE RIDICULOUS PEOPLE.

So. To conclude.
IVE NOTICED SINCE EXPOSURE OF THEIR LOGISTICS ON FACEBOOK -BY MYSELF.
THAT THEIR STATS ON HERE HAVE BOOMED UP TO 31%minority AS OPPOSED TO THE PRIOR 25% IT HELD BEFORE WITH 5⭐️ REVIEWS. Dodgy experience I.M.O.

The financial institutions tried asking me if i would like to BUY an I.S.A. for ‘children’, but banks actually pay us in their offering of hundreds of pounds sometimes just to switch.
So that approach alone is dodgy as heck (in my opinion)

PLEASE DON’T BE FOOLED GUYS. THESE GUYS ARE TRIPPING THEMSELVES UP.
THEY’RE SOOOOO OBVIOUS. SCAMMERS ARE SOOOOO EASILY LEAD so r EASY TO WORK OUT - IF UR CAREFUL IN HOW U CONDUCT YOURSELF TO TEST THE WATER (so to speak)
Take care with the online world people and keep yourselves safe.

Here is my response to nielsenIQs reply to me.

Look.
I have reached out many times and ur attempts to scam me got worse. Stop pretending ur a legitimate company. That by the way we all have absolute ability to check out through registration of companies through checking what ur revenues r and what ur registered company number is. How much tax u pay (or dont pay in your case) and much more information is available on u.
Stop with your lies and deceit.
Just be a real & honest company 🤦‍♂️

Been with them for years , I've gotten some beautiful gifts for my points over the years. When the site was updated there were a few problems as you'd expect with updates but nothing that couldn't be sorted with a few easy steps. Glad I joined.

Would give 0 stars if I could. Scanned for over 10 weeks and went to redeem points but accessing the rewards section is impossible. Asked to change password, sends a one time code, asks to enter password 2 times but the second box is greyed out, so can't complete this step.
Never get a response from support and tells me my account doesn't exist, but more than capable of messaging me every week.
No way to close account or remove phone number either. I'll stick to Shop&Scan, been using that for 3 years with no issues at all.

Just don’t bother registering or downloading the app. A complete waste of time. Can’t access my reward catalogue and when I called them they said my account does not exist despite me having points on it.

Not only it is a scam, but ever since I put my phone number there, I get bombed with messages and voice calls on whatsapp from numbers from algeria and etc. I tried logging back on the nielseniq app but i need a registration key which they never actually give you. Wanted to deactivate my account and make the calls and messages stop, but I haven t found a solution yet.

I just redeemed my points and it was so fast, I thought it would take some days but it took few minutes and I got my digital gift card. Secondly, their customer service is wonderful. They respond immediately. Will continue scanning with this panel.

I was in hospital very ill ,in coma.Screamed and shouted at by an agent demanding to know why i was not scanning I explained i had was in a coma until recent she laughed and blocked my acc

Dreadful from start to a very quick finish. I went away and told them I wouldn’t be scanning only to receive an incredibly rude email this morning telling me that as they hadn’t heard from me, my account was cancelled and if I wanted to redeem my points, I had a few days to do so. Went to the Rewards Catalogue and completed the ludicrously complicated system to log into that, only to get a message to say “please contact our Help Desk”. When I finally managed that, I could barely hear the woman on the other end of the phone and she refused to listen to me, constantly speaking to me as if I was a child! My Reward Points are 100 under the minimum required to claim a voucher which would have meant just one more scan! However, as my account was closed well before I was informed that it was going to be, I couldn’t do that! Rude tone in all correspondence and impossible to talk to! Way too much trouble for very little (if any) reward! Stay clear and save yourself a massive headache!

Excellent app! I scan my groceries while purchasing at the store for faster process.

the rewards team are awaste of time you cannot get to speak with them i have received avoucher which i cannot use as thereis no credit on it, the worst company i have ever used

Awful company, awful website, awful app. I've been with this company for over 20 years and I've finally had enough. Account deleted and app deleted. Don't bother signing up to be a member as it's not worth your time. As I said been with them over 20 years and only accumulated enough points for a few items, the rewards are not worth the effort.