NIQ - NielsenIQ Reviews 

I have been with them scanning for about 10 years if not longer
At present cause times are tough and we are struggling we do not spend has much money,sometimes only £50-£80 every 2 weeks.
They decided to cancel my account without telling me.When I complained someone rang me and said they couldn't re-instate it has it had already been cancelled basically because I don't spend enough for the amount of people in my household.Told them that's because we are struggling so basically you want me to make out I spend more, which is not a true reflection of what people are spending,she then tried to backtrack and go no no we just want what you spend which is not what she said a few minutes ago
Also said they phoned me and left voice messages.None of which they did

I have been doing this for quite some time now but am not getting any benefits from it, what a waste of time

Avoid at all cost. I didn't used the app for a few days due to not going shopping and they have rang me 9 times (all of different numbers) and left me 8 voicemails in the space of 4 days. I have been blocking evey number and complained but yet they still ring

The new upgrade to the app constantly freezes when scanning, i have un installed as instructed, allowed all permissions and it still crashes
I am using an iphone 16 pro with 18.3 ios

For ref i also installed on my wifes phone and iphone 15p ro with the same ios 18.3 and the issue is exactly the same.

Please roll back to previous app

Latest update on March 6th still freezes camera I'm afraid

Bad experience with these people.. I'm sure they sell your personal information because after I joined I started getting random emails and phone calls for things I'd never enquired about. They ring you all the time and I've emailed them to tell them to stop today as I'm sick off it. Delete my information too.

I've used the app for over a year I've claimed my points which was about £150 vouchers 😊 well worth using.
Now the app has been updated supposedly to make it easier to navigate it just loads for 10 to 20 mins while my shopping defrosts..not good ...needs sorting out. App updated and is such a better experience now it's sorted and working 100% ❤️🫶❤️

Whats the point of asking people to do this then tell you they already have people who fit that criteria. Waste of time

Very disappointed with the app. I declare my purchases and earn points, but when I want to redeem my points for a gift card as promised, it doesn't work! I just wanted to see what gift card options were available, but the app redirects me to a so-called "secure" login page where I’m supposed to enter a code received via SMS, but I never receive anything! I’ve tried restarting the app and resending the code... Still nothing.

Installed it before but it was HORRENDOUS! closed my account even though i contacted them like 100 times they wouldnt reply but fast forward to 2024 I re sign up , customer service was FAB! and earned points quickly 5/5 Nielsen!

I could’t access the reward catalogue despite emailing several times, so I told them I wouldn’t do any more scanning until I could access my rewards. They then archived my account and now say they can’t access it even though they still text me about outstanding scanning. They have now told me I can’t have the £70 of vouchers I earned.

After installing the app and reading about everything that you have to do I decided it was way too much and they sounded like they were my employer and the were like that nasty manager that you've all had. I went to delete my account but after an hour of trying I can't find anyway to do so.

I can't even access the app on my phone. I keep getting that my phone number and email is invalid

Be careful those people they are staring on spending for a purpose of plan, and even you reach certain points to claim a voucher they will send you an email 📨 that's your not eligible because not enough points. There is nothing free I'm fraid, ( ho are they those people). They did this app for purpose.
Thanks for getting those answers ( I didn't have them when you called me , to clarify this, I guess all my points stuck there in your app with out redeem, and many more customers has a situation like me! )
As I said this app.is purpose plan).
Try to give customers what you promised first, then we take it from there.
We did agreed on minimum points there is rewards, not what you are saying now it wasn't saying in the phone, and is no only me I'm saying this is all the customers reviews, I know this is your job responding on all matters, but see how many reviews about your app , is wrong, or are you trying to prove all those customers otherwise. You should consider it, and take a second and think about it.

I signed up for this thinking I could scan using my phone, but they sent me a bunch of equipment. I never used the equipment so then they started harassing me with e-mails asking for this equipment to be returned. I called them to return this equipment and was told I would receive an e-mail with instructions on how to return the equipment, but I still haven't received this e-mail and now they're threatening me saying they've sent my case to Collections.

I exchanged 6000 plus points on the 30th of September can someone tell me when I should receive my chosen gift card.

Thank you for your response it was really helpful, it was myself who mis-understood the email instructions.

They really are the best🥇🏆🎖🙏🏻

This is a terrible service, avoid at all cost. This is my experience.
1. The reward for the work is very small, it also takes a very long time to get any rewards.
2. If you do not follow their schedule of reporting weekly, they will hound you. I was away for an extended period of time due to a family medical emergency and I was then sent threatening email stating that they would sent my account to collections. I tried to explain the situation, they did not care.
3. My account was sent to collections after my situation was ignored, and this happened after I shipped their equipment back.

I'm not sure if they treat everyone like this, but based on my experience I can not recommend this 'service'.

Would like to review Nielsen, but for some reason they won't let me join! Entered phone number and email address and when asked to verify they're both "invalid". Never mind, there are probably similar apps ought there that may actually want people to join!!

Just downloaded the app again. Exactly the same thing. No SMS or email as promised and my phone number and email address still "invalid" as previously. Waste of time! No doubt a regional / postcode bias.

I downloaded this app through an ad I’d seen on social media, thought it looks alright and I’d give it a go, after setting up my account I scanned some bits and then i went off to read further into reviews just to get a general idea on points, pay out time scales etc.
After reading some negative reviews I didn’t want to waste my time like I have previously so I uninstalled the app.
I have since had messages, emails and 4 phone calls in less than a week!
I answered the first time and said I wasn’t interested im sorry yet they try ringing again and again!
I don’t remember agreeing to constant phone calls when I haven’t scanned anything.

Claim your remaining points and close the account!

NielsenIQ has gone from bad to worse. Never respond to help email, if you don't scan after 1-2 weeks, they will call you and ask why, and the worst part is try to log in to your account. Here are all the steps (yep... you read it right):
1. Your password will expire every 90 days, need to get a new one sent via email (2 mins wait time)
2. After the password reset, you need to complete the reCAPTCHA (1 min wait time)
3. Then you need to generate an OTP which will be sent via email (2 mins wait time)
4. Once you're logged in, you'll realise the panel hasn't been updated since 2021 at least, not much useful information, not very engaging. The only menu you want to use is the Rewards Catalogue (2-3 mins reviewing time)
5. Guess what? you need to log in again by entering your DOB in yyyy-mm-dd format (1 min processing time)
6. And yep, another OTP to generate, be patient my child until you get the OTP via email (2 mins wait time)
7. and now it's time to browse what you want to trade your points with. My recommendation is go for a digital gift card(s) if you have sufficient points

All those above steps just to get your points redeemed will suck at least 10 minutes out of your life. Whoever came up with the idea of designing the sign-in journey like this deserves to be fired for making people's lives harder and wasting their time.

As I said, if you have at least 103 points ($10 equivalent), redeem them all and don't engage with NielsenIQ anymore. What a waste of time and useless panel to join.