I had an appointment with Jane from Nicola Jane who is their North Midlands Breast Care Specialist. Met at Stoke. She is so lovely and quickly put me at ease. She listened to what I wanted/needed and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I called for my size and was told 34b. When the bra arrived it was 34a. When I called no apology and I was almost called a liar. I went for a fitting and When the door was opened the assistant/fitter... See more
Company replied
Thank you Nicola Jane! At last I've found a nice bikini which fits perfectly, looks good & will give me confidence on my upcoming beach holiday! Since my mastectomy, it's been such a job to find... See more
Company replied
I've been looking for suitable swimwear for some time following mastectomy. Ordered several different items, the quality is great, sizing is good and it makes a nice change to find post surgery swimwe... See more
Company replied
Company details
- Lingerie Store
- Clothing Store
- Lingerie Manufacturer
- Maternity Store
- Underwear Store
- Women's Clothing Store
Written by the company
As one of the leading experts in breast care, Nicola Jane have been at the forefront of post-surgery products after breast cancer for 40 years. At Nicola Jane it is our mission to help women feel confident post breast surgery! Our Breast Care Specialists are experts in post-surgery bras, breast forms and swimwear. We understand that each person going through breast cancer or breast surgery will have a different experience and we are here to help. We offer free support, breast care advice and bra fitting services for all women.
Contact info
United Kingdom
- nicolajane.com
3.7
Average
32 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lack of customer service and care
I called for my size and was told 34b. When the bra arrived it was 34a. When I called no apology and I was almost called a liar. I went for a fitting and When the door was opened the assistant/fitter just stood there - no welcome. I was shown into a cubicle and she stood there watching me while I undressed. I was then measured and she just one bra which she fitted. I did not like it so she brought just one more. By this time I was fed up with her manner and lack of customer service so I bought it. I think her manner is appalling when dealing with women feeling vulnerable after a mastectomy.
24 February 2026
Unprompted review
Reply from Nicola Jane
Thank you for taking the time to speak with me by phone earlier. I’m really glad we were able to connect and resolve this matter.
As I mentioned, we pride ourselves on delivering the best possible customer service to every customer, so I’m very sorry that you didn’t feel this was your experience on this occasion.
I truly appreciate you sharing your feedback, and I’m grateful we had the opportunity to discuss it directly.
Excellent fitting service
I had an appointment with Jane from Nicola Jane who is their North Midlands Breast Care Specialist. Met at Stoke. She is so lovely and quickly put me at ease. She listened to what I wanted/needed and gave me advice. I was able to try on different bras, different sizes and breast forms which enabled me to make an informed decision. I have finally found bras/breast forms that suit me and fit properly. She also ordered the items I wanted to buy. Excellent service and would thoroughly recommend. Thank you so much.
25 March 2026
Unprompted review
I was pleased with the help given to…
I was pleased with the help given to me, on my enquiery about my last order, on recieving my order it was a perfect fit. I am a long time user of the company and have always had good service from them.
3 October 2025
Reply from Nicola Jane
Thank you for taking the time to share your feedback. We’re delighted to hear that our team was able to help with your enquiry and that your order was a perfect fit. We truly appreciate your continued loyalty and kind words, and we’re pleased to know you’ve consistently received good service from us. We look forward to supporting you again in the future.
Excellent customer service
I needed to delay delivery of my item and telephoned customer services to ask if that was possible.
They were very helpful and did exactly as I requested.
19 September 2025
Reply from Nicola Jane
Thank you for sharing your experience! We’re delighted to hear that our customer service team was able to assist you and arrange the delivery delay just as you requested. Your feedback is greatly appreciated, and we’re glad we could make the process smooth and convenient for you.
Nicola Jane for great service
I’ve been a customer of Nicola Jane for a good many years now having had a mastectomy 25 years ago.They’re a great company with very helpful staff.My last order was delivered to my home this week in less than 24 hours.I thoroughly recommend them.
21 October 2025
Reply from Nicola Jane
Thank you so much for your kind words and for being a loyal Nicola Jane customer over the years. We’re truly grateful for your continued trust and support, and it’s wonderful to hear that your recent order arrived so quickly. Your recommendation means a lot to us.
Reply from Nicola Jane
Thank you for taking the time to leave us this feedback! Its great to hear!
delivery on time and parcel left where…
delivery on time and parcel left where i asked it to be put in case i am out.
The item is exactly right for me. i have ordered this before and knew that this i what i would wish to have again.
21 October 2025
Reply from Nicola Jane
Thank you for your lovely feedback! We’re so pleased to hear your delivery arrived on time and was left just where you requested. It’s great to know that your item is exactly what you wanted and that it continues to meet your expectations.
Fitting and new bras
Very helpful with fitting and liadon with Hq to get out of shop stock posted on to me
20 September 2025
Reply from Nicola Jane
Thank you so much for taking the time to leave us a five star rating! We really appreciate it.
Reply from Nicola Jane
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re so happy with your purchase. It means a lot to know everything was perfect for you. We look forward to speaking with you again soon.
Had everything I required
15 October 2025
Reply from Nicola Jane
That's great to hear! Thank you for sharing.
Very poor customer service
Very poor customer service, and very poor garments. I purchased a swimming suit, meant for someone who had a mastectomy, and it is extremelly uncomfortable under the arm, where my lymph nodes were removed. I have emailed them back, because I coudn't find a way to add the feedback to their website. Sadly, this company doesn't reply to emails. Don't bother with them, you will end up with a very expensive swimming suit that you won't be able to wear.
13 September 2025
Unprompted review
Reply from Nicola Jane
Thank you again for getting in touch and for sharing your honest feedback. I’m really sorry to hear that the swimsuit hasn’t been comfortable for you, especially when it was intended to provide support and confidence during your holiday.
We did reply to your earlier email, but it's possible our message may have landed in your junk or spam folder by mistake, so I just wanted to follow up again here.
While we haven’t received similar feedback on this particular style, we absolutely understand that post-surgery comfort and fit can vary from person to person. It may be more of a sizing or fit issue in this case, and we’d really like to help.
If you’d be open to it, we’d be happy to recommend a specialist fitting clinic near you that works with post-mastectomy wear. Their trained staff can offer expert advice to ensure the best possible fit. If you're happy to share your postcode or area, we can look to see where your nearest location would be.
We truly value your feedback, and we’d love the chance to help make things right.
Extremely poor customer service.
Extremely poor customer service.
I returned a bra back to this company. After a few weeks of waiting for a refund I emailed them asking them to confirm return and asking for my refund.
They did not reply. I sent 2 more emails totaliing 3 and they have not replied to any of them.
I won’t order from them again and I’ll stick with Amoena.com for my bras in future.
21 August 2025
Unprompted review
Reply from Nicola Jane
Hello Marie, we’re very sorry to hear about your experience. This is certainly not the level of service we aim to provide. Please accept our apologies for the delay with your refund.
We’ve checked our inbox but unfortunately couldn’t locate any of the emails you mentioned, which may not have reached us.
Could you kindly resend your order details to customerservice@nicolajane.com, or contact us by phone on 01243 537300, so we can track down your return and issue your refund as soon as possible.
We truly appreciate your patience and want to resolve this for you as quickly as possible.
Kind regards - Team at Nicola Jane
Extremely uncomfortable mastectomy bras
Used this company as recommended by the hospital. The choice for a larger cup size is very limited. Bra too big and not of good quality, the fabric is rough and itchy. It's bad enough having to have a mastectomy bra without it being uncomfortable and making you feel ugly
27 June 2025
Unprompted review
Reply from Nicola Jane
Thank you for reaching out and for your honesty. I’m truly sorry to hear that your experience with our product hasn’t met your expectations , especially at a time when comfort and confidence are so important.
We understand that being fitted for a mastectomy bra can be an emotional and personal experience, and it’s deeply disappointing to hear that the fabric and fit have made you feel uncomfortable or unsupported. That is never the experience we want any of our customers to have.
You are very welcome to call our Breast Care Specialists, who are experienced in supporting customers post-surgery. They would be happy to guide you through some alternative options that may be more suitable for your individual wants and needs.
Your comfort and confidence matter deeply to us, and we’re here to support you in any way we can.
THe customer service is excellent.
THe customer service is excellent, ive never been dissapointed when ordeing from nicola jane, the choice of mastectomy bras and breast forms is very good and they are always willing to give advice.10 out of 10.
26 July 2025
Unprompted review
Reply from Nicola Jane
Thank you so much for your kind words! We’re thrilled to hear that you’ve had a positive experience with our customer service and that you’re happy with our selection of mastectomy bras and breast forms.
Your satisfaction means the world to us, and we’re always here to offer advice and support whenever you need it. It’s wonderful to know we’ve earned your trust and a 10 out of 10!
Thanks again for taking the time to share your feedback, we look forward to assisting you again soon.
Good quality swimwear
I've been looking for suitable swimwear for some time following mastectomy. Ordered several different items, the quality is great, sizing is good and it makes a nice change to find post surgery swimwear in bright colours and good designs, not the usual frumpy looking items. Returned a couple of items and refund received quickly, also exchanged one for a different size and replacement received quickly, would not hesitate to buy again.
1 July 2025
Unprompted review
Reply from Nicola Jane
Thank you so much for your lovely feedback! We’re delighted to hear that you’re pleased with the quality, fit, and designs of our swimwear and especially that you’ve found bright, confident styles that suit you. It’s great to know your returns and exchange were processed smoothly too. We truly appreciate your kind words and look forward to welcoming you back again soon!
No customer service to speak of and login problems
Before I ordered I contacted customer service for help in sizing. Thank goodness I thought their sizing was way off and did my own research, because the recommended size wouldn't have fit me at all. Nevertheless I decided to order, and at that point everything went wrong. I created a login and paid for my order; however, I did not get any kind of confirmation email at all, and when I tried to login again with my newly created email, I was informed that the password was incorrect. (It wasn't.) I tried to change the password, but continued to get the same error message where it simply kept telling me over and over again my password was incorrect and I needed to reset it. I did not get any emails of any kind regarding my order or my login credentials (and yes, I did check my spam and deleted folders). Meanwhile, I saw that my bank had been charged and lo and behold! My email address had been instantly added to their mailing list! I started getting marketing emails, but nothing at all regarding my order. I tried on numerous occasions to contact them, and got absolutely no response. I didn't have any kind of confirmation email, no tracking number, and I couldn't login to the website to check the status of my order. I was about to start proceedings with my bank to reverse the charges, when I was informed that a package had finally found me. Yes, found me, and that's because my address was completely wrong: the name of my street was incomprehensible and it did not include either a street number or the number of my flat. (Certainly not what I had written down in the form when I ordered.) Now, to be fair, I did eventually get the bra, and it was what I ordered, and thankfully it fit. Will I order again from them? How could I, when, despite continuing to receive marketing emails, I still cannot login? Sorry, Nicola Jane, but it's a no go from me in the future.
23 May 2025
Unprompted review
Reply from Nicola Jane
Thank you for taking the time to share such detailed feedback. I’m truly sorry to hear about the frustrating experience you had with ordering from us, especially the confusion around sizing, the lack of order confirmation, the login difficulties, and the incorrect shipping details. This is certainly not the seamless service we aim to provide, and I completely understand why you feel disappointed.
We take these issues seriously and will be investigating the technical problems you encountered to prevent them from happening again.
To help resolve the immediate issues:
If you’d like, I can personally assist with your account setup to ensure you can log in without further trouble.
I can also verify your current details and update your account to make sure your contact and shipping information is correct.
Additionally, I can arrange for you to be unsubscribed from any marketing emails if you prefer.
While I understand you’re hesitant about ordering again, we would really appreciate the chance to restore your trust. Please let me know if there’s anything we can do to assist you going forward, whether that’s helping with your account or answering any other questions.
Thank you again for your honesty and patience. We truly value your feedback as it helps us improve.
Nice company
Their lingerie is good quality particularly the mastectomy bras. The thing I particularly like is, if you have a problem you just ring them up & talk to a very friendly person and everything is sorted with minimal fuss!!
25 March 2025
Unprompted review
Reply from Nicola Jane
Thank you so much for your lovely comments! We’re delighted to hear that you’re happy with the quality of our lingerie, especially our mastectomy bras. It’s wonderful to know our customer service team could make things easy and friendly for you, that’s exactly the experience we aim to provide. We really appreciate your kind words and continued support!
Order disaster.
Order disaster.
Not arrived when promised but money was taken!
Takes ages to contact them
17 March 2025
Unprompted review
Reply from Nicola Jane
We’re very sorry to hear about the trouble with your order and the delay you’ve experienced. That’s certainly not the service we want for our customers, and we completely understand your frustration. We’d really like to look into this for you and get it resolved as quickly as possible.
Could you please reply with your order number? Once we have these details, we’ll be able to investigate right away and update you on the status.
If your order was placed on our website, please note that any expected delivery delays are displayed just above the ‘Add to Basket’ button when selecting your item. Then again at checkout.
All customer queries are dealt with straight away, and our Breast Care Specialists are available by phone Monday to Friday, 9am–5pm, and Saturday, 9.30am–1pm. Could you please confirm the number you called so we can check this on our side?
Fighting for my refund
Nicola Jane took 2 weeks to send my refund but only after I had chased and chased them. More worryingly they seemed determined to keep defending their position with the implication that I was in the wrong somehow. All very odd. Was hoping to try more of their bras but not if this is their attitude.
30 January 2025
Unprompted review
Reply from Nicola Jane
We’re very sorry to hear about the delays and the frustration you experienced regarding your refund. That is certainly not the experience we aim to provide, and we sincerely apologise for any stress caused.
We take your feedback seriously and truly value every customer, we never want anyone to feel they are in the wrong so your concerns are important to us.
If you’d be willing to give us another chance, we’d be happy to assist personally in looking into this to see what went wrong. Would you mind sharing your order number or email address so I can locate your account?
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.