Nicholson Eyecare Reviews 

170
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally thorough, knowledgeable, and genuinely friendly during every single eye test. Consumers also appreciate the state-of-the-art equipment and the clear, understandable explanations provided throughout their detailed appointments. A few other people also felt that the wide variety of available frames makes choosing new glasses a very straightforward process. Long-standing clients consistently highlighted the reliable aftercare and the welcoming atmosphere maintained over many years of regular visits. Many people emphasized that they would never hesitate to recommend these exceptional services to friends and family.

What people talk about most

Staff

Customers expressed great satisfaction with the staff, consistently praising their professional, friendly,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptionally thorough eye... See more

Product

Users describe profound satisfaction regarding the product, highlighting the very high quality and fantastic... See more

User experience

Customers consistently note positive experiences with user experience, highlighting exceptionally... See more

Quality

Consumers find quality to be exceptional, expressing deep appreciation for the fantastic service, excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nicholson Eyecare is excellent. Claire is very thorough and efficient, and explains everything as she does my eye test, she couldn’t be better. The other staff are also excellent, explaining all o... See more

Company replied

Rated 5 out of 5 stars

Have now purchased two pairs of glasses with Nicholson Eyecare. Sunglasses with multifocal lenses and every day glasses again with multifocal but also transition lenses. Excellent service throughout... See more

Company replied

Rated 5 out of 5 stars

I find visiting Nicholson Eyecare a pleasure, always greeted with a smile. Very efficient, prompt service when ordering new glasses or getting repairs. Clair is so good at explaining things in plain E... See more

Company replied

Rated 5 out of 5 stars

One of the most thorough, careful, helpful and considered eye tests I've ever had, using a variety of modern machinery and essential human skill and knowledge...followed and backed up by the shop flo... See more

Company replied


Company details

  1. Optician
  2. Child Health Care Center
  3. Contact Lenses Supplier
  4. Eye Care Center
  5. Hearing Aid Store
  6. Optometrist

Written by the company

Nicholson Eyecare is a leading optometrist practice near Christchurch, offering a wide range of high-quality eyecare services including children's eyecare, contact lenses, NHS and private eye examinations, MECS, CUES, glaucoma monitoring, Ortho-K, Eye Plan and hearing care. We pride ourselves on providing exceptional customer service and ensuring our patients receive the best care possible. Trust us to take care of your eyes and vision needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

170 reviews

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4.9

All reviews

(170)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Service

So much care and time taken to thoroughly check my eyes... I wouldn't go anywhere else.

28 August 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you for your five star review. The Nicholson Eyecare team are delighted we could serve you so well.

Rated 5 out of 5 stars

Great care and attention

Recently my wife went to see Clare regarding a headache which had lasted over 3 weeks. Clare gave her time and a thorough eye examination. After an urgent blood test CGA was diagnosed and steroid treatment begun. We very grateful for Clare’s care and attention to detail. An excellent optician.

11 August 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you so much for sharing your experience and kind words about Clare’s care and attention. It’s wonderful to hear that your wife felt supported and thoroughly looked after during her visit. Your feedback means a great deal to the team, and to Clare. We wish her all the best and a speedy recovery!

Rated 5 out of 5 stars

My new glasses

Collected my new glasses today. I am very pleased with them. They are a big improvement on my old glasses and they look good too.
The service from Bonnie was excellent and was concluded promptly with no fuss.

15 August 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you for sharing your experience, Mike. It's wonderful to hear that you're pleased with your new glasses and that they are an improvement for you. Bonnie will be delighted to know her service made a positive impression. Your feedback is greatly appreciated.

Rated 5 out of 5 stars

Recently got a pair of reading specs

Recently got a pair of reading specs. Claire and her team have always been excellent, professional and caring in all my years of optical needs, from getting me referred for cataracts (whereas Bournemouth Eye clinic refused) to regular care due to being diabetic. I would very happily recommend Nicholsons to anyone.

13 August 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you so much for sharing your kind words, Gregory. It’s wonderful to hear that you’ve had consistently positive experiences with Clare and the team throughout your years with us. We truly appreciate your trust in Nicholson Eyecare and your recommendation means a great deal.

Rated 5 out of 5 stars

Great eye test.

Not just an eye test also a full health check on back of eyes.So thorough and yet made easy and comfortable with latest state of the art equipment. Front of house staff Holly and Bonnie were a massive help in my decision on which frames and lenses to purchase from a huge selection. Thanks to all at Nicholson Eyecare.**********

11 August 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you so much for sharing your experience, John. It’s wonderful to hear that you found the eye health check thorough and comfortable, and that our equipment and team helped make your visit a positive one. Holly and Bonnie will be delighted to know they made a difference in your choice of frames and lenses. Your kind words mean a lot to everyone at Nicholson Eyecare.

Rated 5 out of 5 stars

Excellent care from all the staff

Excellent care from all the staff. I wouldn't go anywhere else. Up-to-date equipment and a thorough eye test. Thank you

31 July 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you so much, Patricia, for sharing your kind words. It's wonderful to know that you felt well cared for and appreciated our up-to-date equipment and thorough eye exam. Your trust in our team means a great deal.

Rated 5 out of 5 stars

Expertise & personal attention

The level of expertise & personal attention you receive is second to none. The eye examination is extremely thorough & they have state of the art equipment. I wouldn't go anywhere else to have my eyes looked after.

17 July 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you so much for sharing your experience, Veronica. It’s wonderful to know that you appreciate the expertise and personal attention provided during your visits. Your feedback about our thorough eye examinations and advanced equipment means a great deal to the team.

Rated 5 out of 5 stars

I found the staff very friendly and…

I found the staff very friendly and approachable. I didn't have to wait long. Thorough test I felt comfortable throughout.

26 July 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you, Diana, for sharing your positive experience. It’s wonderful to know that you felt comfortable and well cared for during your visit, and that our team made you feel welcome. Your feedback is truly appreciated.

Rated 5 out of 5 stars

Excellent service

After chemotherapy last year I made an appointment for a general eye health checkup. The attention to detail was by far the best I have experienced to date and would recommend this independent opticians business. Every aspect of my vision was thoroughly checked, including 3D modelling.

23 July 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you so much for sharing your experience, Bev. It means a lot to hear that you felt well cared for during your visit and that our attention to detail stood out. We’re grateful for your recommendation and for trusting us with your eye health after such a significant time in your life.

Rated 5 out of 5 stars

Nicholson Eyecare are a small friendly…

Nicholson Eyecare are a small friendly opticians who spend the time to give excellent service and advice. They have a good range of products to suit most requirements.

21 July 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you so much for sharing your kind words, Daniel. It's wonderful to know you appreciate the personal service and range of products available. Your feedback means a lot to us.

Rated 5 out of 5 stars

First class service and care

First class service and care.

I’m a regular and compared to other practises I’ve experienced previously, this feels very personal and the level of care is excellent. They have modern equipment and a great range of frames etc. covering a range of budgets. Highly recommend.

19 July 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you for sharing such positive feedback and for highlighting the personal attention and excellent care you’ve experienced. It’s wonderful to know that the selection of frames and modern equipment have met your needs. Your recommendation is greatly appreciated.

Rated 5 out of 5 stars

I think the saying is that Clare and…

I think the saying is that Clare and her team go the extra mile! Brilliant service and I left knowing what the plan A&B was for dealing with my cataract.

15 July 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you for your kind words, T Carruthers. It’s wonderful to hear that Clare and the team provided you with a clear understanding of your options and made you feel well cared for during your visit. Your feedback means a lot to everyone at Nicholson Eyecare.

Rated 5 out of 5 stars

Happy to recommend......

I have been looked after by Nicholson Eye Care for the last two years and can fully recommend them. Clare is a very thorough optometrist and shows that she cares for the eyesight of her customers. As someone who has had eye problems her help has been a real comfort. She is ably supported by her team.

17 June 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you so much for your thoughtful feedback, Stuart. It’s wonderful to hear that Clare and the team have been able to provide you with attentive and caring service over the past few years. Your recommendation means a lot, and we’re grateful for your trust in us, especially regarding your eye health.

Rated 5 out of 5 stars

First visit and most definitely not the last!

Having been recommended (by many) to Nicholson Eyecare, I attended my first eye test, hoping not to be disappointed.
I was delighted with the service received from everyone there. A very comprehensive eye test and discussion of scans with Claire, followed by Jasmin, Bonnie & Holly who were all so very honest about frames that do and don’t suit you. Plus, you weren’t pushed to the most expensive frames - they have all prices there and many in a sale too!
I would recommend Nicholson Eyecare to anyone. You won’t be disappointed.

19 May 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you so much for sharing your wonderful experience and for highlighting the care and honesty of our team members. It’s great to hear that you felt comfortable and supported throughout your visit, from the eye test to selecting frames. Your recommendation means a lot, and we're glad you appreciated the variety and transparency in our frame selection.

Rated 5 out of 5 stars

This has to be one of the best eye care…

This has to be one of the best eye care places that I have ever used. The service and quality of all care is exceptional. Thank you

24 May 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you for sharing such wonderful feedback, Jackie. It’s fantastic to hear that you had an exceptional experience with our team and the care provided. Your kind words mean a lot to everyone at Nicholson Eyecare.

Rated 5 out of 5 stars

Always Exceptional Service

If you want to know your eyes are in safe hands then Clare and her team are the people to trust. Every aspect of care is very thorough, personalised and explained in simple terms.
25 years as a client and no intention of going anywhere else as exceptional service isn't always easy to find.

26 April 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you so much for your kind words, Phil. We truly appreciate your trust and loyalty over the past 25 years. It’s wonderful to hear that Clare and the team have consistently provided you with thorough and personalised care. Your satisfaction is our top priority, and we're delighted to know that we've met your expectations.

Rated 5 out of 5 stars

Clare and her team are all round…

Clare and her team are all round excellent! So helpful, knowledgeable and caring. Also some great frames on sale at the moment! Looking forward to getting my new glasses

2 May 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you so much for your wonderful feedback, Angela! We're delighted to hear that Clare and the team provided you with such a positive experience. We're also glad you found some frames you love. We look forward to seeing you again when you pick up your new glasses!

Rated 5 out of 5 stars

Very efficient and helpful

Very efficient and helpful - lucky to have them in the village!

29 April 2025
Unprompted review
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Reply from Nicholson Eyecare

Dear Graham. Thank you for the kind review! Look forward to seeing you again soon.

Rated 5 out of 5 stars

Very efficient straight forward eye test

Very efficient straight forward eye test

29 April 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you, Ron. We appreciate your kind review of Nicholson Eyecare and hope you will visit again soon. As a valued customer we look forward to taking care of your needs in the future. Until we see you, take care!

Rated 5 out of 5 stars

Just excellent

We've been customers for many years. Allways an excellent service all round. Accomodating, caring and very professional. Nothing too much trouble, and Claire and her band friendly and cheerful.

8 April 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you so much for your kind words and for being a loyal customer over the years. We're delighted to hear that you find our service accommodating, caring, and professional. Clare and the team truly appreciate your recognition of their efforts to create a friendly and cheerful atmosphere. Your support means a lot to us, and we're thrilled to have been able to meet your expectations consistently.

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