Ngage Live Chat Reviews 

Our law firm has had a great experience with Ngage Live Chat thus far. Implementation was simple and easy, and our account manager is always easily accessible when we encounter any issues. We are happy with the functionality of Ngage Live Chat and will continue to use it.

Ngage provides great service for my law firm. They increase my conversions, which is what it's all about.

NGage is a trusted source that is an integral part of my company. I endorse this company without reservation.

I was a bit skeptical about this program, but have been pleasantly surprised. When a prospective client chats with the person on my website, I immediately receive an email with the transcription of the conversation. I have landed some clients with this program.

The program also allows you to request no charge for those contacts which do not fit within your practice areas. I have done this a few times, without a hitch.

I recommend the program.

While I am pleased with the customer service of Ngage, my opinion is listed as average due to the service itself. The customer service is excellent. The idea is great. The results are less than stellar though. I would be happy to go into more detail over the phone.

Ngage does a great job helping capture crucial new client details which allow us to better serve our customers. I highly reccomend their services.

The Ngage live chat service has been a valuable addition to our practice's marketing efforts, allowing us to timely and professionally connect with visitors to our website. The service and the staff are both top notch!

Great company with great service and results. Also they are very fair in not charging for poor leads or leads that are outside of your practice area.

Our office began utilizing Ngage’s chat services on the recommendation of a colleague, approximately a month ago. Since we switched to Ngage, we have had an increase in qualifying leads, the operators are able to capture a clear picture of what our potential clients needs are, and it is presented in an efficient and organized manner. Their customer service it top of the line! They respond to our needs quickly and without hesitation. They are flexible and go above and beyond to ensure that we are getting the maximum benefits of their services each and every day! We would definitely recommend Ngage!

Beat service out there. Their specialists are well trained and back end customer service is top notch.

Like anything else this is a tool. If you use it properly your business will increase.

I have worked with Ngage for over 10 years and the quality and customer service is outstanding. My clients always are being targeted with "save money" and "we can do the same for less". OK, you can find cheaper service. Consider this: one client who lived and died by calls and web leads was firmed when he told me "let's save money" So we did, and 3 months after intakes had dropped 40% he called early one morning and said, "OK I get it now, they are cheaper because they have a longer wait time answering chats and are not as professional and that makes my customers go away" So saving a few dollars on the chat results in losing a client that was worth between $3500- $4000 a month. Sometimes cheaper is not better.

I think Ngage offers a lot of value for the price and treats customers very fairly. We've never had a dispute with them over any kind of billing, and I think their contract is reasonable. Also, we've overall seen positive trends in lead conversion, which is at least partially attributable to having the after-hours chat service.

I think the jump from 4 to 5 stars would occur if they implemented more policies to weed out clients that are not in your practice areas. Although they don't bill you when that happens, we have gotten some feedback from prospective clients who felt the chat led them into thinking they'd found the right firm, only to find out the next morning that we couldn't help them or set a consult.

As a Marketing Director, I've used several different live chat companies that have claimed they could deliver the same results as Ngage at a lower cost, but none have come close. The volume of quality leads Ngage brings in is well worth the price hands down!

Ngage has been very useful in grabbing potential clients right off the bat and getting some crucial, basic, information from them quickly.

I highly recommend this company. They are wonderful to work with and respond immediately to any questions you may have.

chat operators do a great job getting callers contact info and the company is very responsive to any issues such as credit issues when a vendor rather than a lead is involved. i highly recommend Ngage Live chat

We used Ngage for over six years. Stupendous!
You may pay a little more but well worth it.

mostly irritating waste of time and energy.

really pleased with the quality leads we have captured through Ngage, our account manager Matthew Aversa definitely works hard to keep our business and promptly responds to our requests :)