I was unsure of what to expect from my initial meeting but immediately my mediator, David Ross, put me at ease. He was informative, understanding, kind and knew exactly what approach would work best... See more
Company replied
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Initially called and spoke to a lovely lady unfortunately didn’t catch the name, but the process from the beginning was easy and straightforward. Payment was taken on a secure line and received a MIAM... See more
Company replied
Thank you so much for all explanation of the process. Everything went so smoothly and l felt so comfortable and helpful with things that l need to get sorted moving forward. Much appreciated.
Company replied
Helpful and understanding from start to finish. They got back to me quickly, arranged an appointment right away. I understand everything from start to finish. Every person I've spoken to at NFM for my... See more
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Company details
Written by the company
National Family Mediation was established in 1982 and is the largest provider of family mediation in England and Wales. We are one of the founding members of the Family Mediation Council, the body which regulates the standards of practice in family mediation.
Contact info
1 Barnfield Crescent, EX1 1QT, Exeter, United Kingdom
- 03004000636
- mediation@nfm.org.uk
- nfm.org.uk
4.7
Excellent
78 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I was nervous but the mediator put me…
I was nervous but the mediator put me at ease I got things off my chest and felt better felt they listened to me
24 February 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you felt at ease during the session and that you felt listened to. Creating a space where people can share their concerns openly is an important part of the mediation process.
We appreciate you taking the time to share your experience.
Professional support that made a real difference
I’m very grateful to National Family Mediation for the support and guidance they provided during a very difficult time in my life. They gave me valuable information and helped me understand the mediation process clearly.
25 February 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for your kind feedback.
We’re pleased to hear that the information and guidance you received were helpful and supportive.
We appreciate you taking the time to share your experience.
I thoroughly felt supported!
I thoroughly felt supported! The representative /mediator was very patient and allowed me to express my concerns whiles navigating with sensitivity, sound advice and made me feel at ease.
19 February 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for your kind feedback.
We’re so pleased to hear that you felt supported and at ease during your session. Creating a space where people can express their concerns openly, and feel listened to with patience and sensitivity, is very important to us.
Thank you for placing your trust in National Family Mediation. We wish you clarity and steadiness as you move forward.
I spoke with Rachel
I spoke with Rachel, was so helpful and kind. I really felt hopeful after speaking with her. just amazing
19 February 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for your kind words.
We’re so pleased to hear that you found your conversation helpful and that you came away feeling more hopeful. That is always our aim — to provide a supportive, constructive space at what can be a very difficult time.
We appreciate you taking the time to share your experience.
She explained everything clearly shes…
She explained everything clearly shes nice and with good approach.
19 February 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you found the explanations clear and the approach supportive. We aim to ensure that everyone feels informed and comfortable during what can often be a challenging time.
We appreciate you taking the time to share your experience.
Very helpful and empathetic hopefully…
Very helpful and empathetic hopefully helps us fathers get access to our kids as too may women getting away with parent alienation
16 February 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found the session helpful and empathetic. At National Family Mediation, our focus is always on supporting both parents to find safe, constructive ways forward that prioritise the wellbeing of their children.
We recognise that separation can be challenging for everyone involved, and we remain committed to providing a balanced and impartial service to families at this important time.
The experience was very positive
The experience was very positive. This is a difficult time, but the mediator made me feel at ease throughout the process. The session was extremely helpful, and I was given clear, practical advice that I can follow with confidence. I am very grateful for the support and guidance provided.
9 February 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for taking the time to share your experience.
We recognise that this can be a very difficult time, and we’re really pleased to hear that you felt at ease during your session and found the guidance clear, practical, and helpful.
Thank you for placing your trust in National Family Mediation. We’re grateful for your feedback and wish you all the very best as you take your next steps.
It's not anything I wish on anyone to…
It's not anything I wish on anyone to go through but it was very informative aswell as polite and helpful thank you.
31 January 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for your feedback, Jay.
We recognise that separation and engaging in mediation can be hard. We’re grateful for your decision to trust National Family Mediation to support you through the process, and we’re pleased to hear that you found the service informative, polite, and helpful.
Thank you for placing your trust in National Family Mediation and for taking the time to share your experience.
I felt at ease and was able to share…
I felt at ease and was able to share freely. It was an eye opener.
3 February 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for taking the time to share your experience, Prisca.
We’re pleased to hear that you felt at ease and able to share openly, and that the session felt helpful and insightful.
Thank you for engaging with National Family Mediation and for leaving your feedback.
Excellent and Professional Mediation Service
I am extremely grateful to the whole team for their professionalism and respectful manner. Rebecca, in particular, was outstanding —she was incredibly polite, understanding, and professional at all times. Her support was greatly appreciated, and I would confidently recommend this mediation service to anyone who needs it.
27 July 2025
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for taking the time to share your feedback, Mir Mushtaq.
We’re pleased to hear that you found the service professional, respectful, and supportive, and that your experience felt positive.
Thank you for your kind recommendation and for placing your trust in National Family Mediation. We wish you all the best as you consider your next steps.
Harriette is always professional
Harriette is always professional, listens and gives constructive feedback
30 January 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for your feedback.
We’re glad to hear that your experience felt professional and that the process provided space to be listened to and supported constructively.
Thank you for taking the time to share this and for engaging with National Family Mediation.
They helped and gave an unbiased advice…
They helped and gave an unbiased advice during the most stressful and difficult time. Can’t thank them enough with their approach knowledge and kindness.
1 May 2025
Unprompted review
Reply from NFM - National Family Mediation
Thank you so much for your kind words. We're truly glad to have been able to support you during such a difficult time. Your appreciation means a lot to our team, and we're so pleased to hear that our approach, knowledge, and kindness made a difference. Wishing you all the very best moving forward.
Svitlana
The team was so respectful and…
The team was so respectful and professional 100% would recommend to anybody who needs mediation
24 March 2025
Unprompted review
Reply from NFM - National Family Mediation
Thank you so much for your kind words. Hearing that you felt respected and supported really reminds us why we do this work. We're genuinely grateful you took the time to share your experience and recommendation — it makes a real difference to our team.
Best wishes,
Svitlana
Hopeless
Hopeless! First of all there isn't a local office as advertised on their Website, which was the whole reason we went with them in the first place! We have now had 2 appointments cancelled by them, which has delayed our process by months. You can not get through to them, you have to constantly leave messages and then wait for them to call back, or not call back as the case may be. I'm now at the point of not wanting to use them at all, but will need to pay all over again to start the process with another company and then the obvious time delay with starting all over again. This is extremely frustrating and so far has been a total waste of our time, money and patience.
20 March 2025
Unprompted review
Reply from NFM - National Family Mediation
Thank you for your feedback, and we're really sorry to hear about your experience.
We take reviews like this seriously, and we’re genuinely disappointed to learn that things didn’t go as expected. We haven’t been able to identify your case from the details in the review, but we’d very much like the opportunity to look into what happened and see if there’s anything we can do to help, even at this stage.
We understand how frustrating delays and communication issues can be, particularly when you’re trying to move forward with something as important as mediation. While appointment cancellations are rare and only happen in exceptional circumstances, we completely appreciate how disruptive this must have felt for you.
We also hear your concerns about the location information on our website, and we’ll be reviewing this to ensure it’s as clear and accurate as possible for future clients.
If you’re open to it, please do reach out to us at general@nfm.org.uk with any identifying details so we can properly review your case and respond directly. We’re sorry we’ve fallen short of expectations and appreciate you taking the time to share your experience — it helps us improve.
Warm regards,
Svitlana
A positive experience
Wish I'd done mediation earlier and saved money on solicitors. Found the mediator Charlotte to be helpful and she explained things I didn't understand. Everything is now sorted and I can move on with my life.
3 March 2025
Unprompted review
Reply from NFM - National Family Mediation
Thank you for your kind words and for sharing your experience. We're so pleased to hear that mediation helped you save money and reach a resolution. Charlotte will be delighted to know that her guidance and support made a difference for you. Wishing you all the best as you move forward!
Best regards, Svitlana
Friendly courteous and fair.
Chloe our mediator was very fair, courteous and informative. Did not have the impression that she was biased one way or the other and I feel she genuinely wanted to sort the situation out as quickly and painlessly as possible
I found the portal for uploading documents for Financial review a bit cumbersome at times and this contributed to a delay in our case
Out case did take a long time to resolve , but this was partly down to us taking a long time to respond.
One of the cheaper mediation options , always clear what payments were due and how benefits would affect the cost. Which was very helpful when we both had limited resources available.
27 February 2025
Unprompted review
Reply from NFM - National Family Mediation
Thank you for your thoughtful review. We’re delighted to hear that Chloe provided you with a fair, courteous, and informative mediation experience. Our team is committed to helping both parties navigate the process as smoothly as possible, so it’s great to know you felt supported throughout.
We appreciate your feedback regarding the document portal and understand that any delays can be frustrating. We’re always looking for ways to improve our systems and will take your comments on board.
It's also reassuring to hear that our transparent pricing and affordability were helpful during what can be a challenging time. We appreciate you taking the time to share your experience and wish you all the best for the future.
Best regards,
Svitlana
I don’t think the service is useful
I don’t think the service is useful. First of all I’ve had the impression that the mediator doesn’t keep on track about the previous meetings and we were talking about the same things over and over again. She even wrote the final proposal letter with some of the key points missing. In addition solicitors had no interest of using the document from the mediation and decided to draw their own. So I don’t understand what’s the point of the mediation at all.
19 November 2024
Unprompted review
Took a very long time to arrange a…
Took a very long time to arrange a meeting, around 4/5 months to get a meeting with the other side. Once the meeting starting the mediator has trouble controlling the other side and then seemed to side with her even though it’s made up with no evidence.
4 October 2024
Unprompted review
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