I was unsure of what to expect from my initial meeting but immediately my mediator, David Ross, put me at ease. He was informative, understanding, kind and knew exactly what approach would work best... See more
Company replied
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Initially called and spoke to a lovely lady unfortunately didn’t catch the name, but the process from the beginning was easy and straightforward. Payment was taken on a secure line and received a MIAM... See more
Company replied
Thank you so much for all explanation of the process. Everything went so smoothly and l felt so comfortable and helpful with things that l need to get sorted moving forward. Much appreciated.
Company replied
Helpful and understanding from start to finish. They got back to me quickly, arranged an appointment right away. I understand everything from start to finish. Every person I've spoken to at NFM for my... See more
Company replied
Company details
Written by the company
National Family Mediation was established in 1982 and is the largest provider of family mediation in England and Wales. We are one of the founding members of the Family Mediation Council, the body which regulates the standards of practice in family mediation.
Contact info
1 Barnfield Crescent, EX1 1QT, Exeter, United Kingdom
- 03004000636
- mediation@nfm.org.uk
- nfm.org.uk
4.7
Excellent
78 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Martin
I found the entire process very user-friendly. Everything was dealt with speedily & efficiently. As I have never been in this situation before I wasn't sure what to expect but everyone I interacted with, including my mediator, was sympathetic and explained the process clearly.
31 March 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for taking the time to share your experience, we really appreciate it.
We’re so pleased to hear that you found the process clear and easy to navigate, especially when it was all new to you. It’s encouraging to know that you felt supported and that everything was explained in a way that helped you understand what to expect.
Thank you again for sharing your feedback.
Wow no words yous have been turely…
Wow no words yous have been turely amazing start to finish couldn’t have done this with out your help and support
30 March 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you so much for your kind words, they really mean a lot.
We’re so pleased to hear that you felt supported throughout the process. We recognise how challenging this can be and aim to ensure people feel heard and supported throughout.
It means a lot that you’ve taken the time to share this.
Helpful and understanding from start to…
Helpful and understanding from start to finish. They got back to me quickly, arranged an appointment right away. I understand everything from start to finish. Every person I've spoken to at NFM for my MIAM have been caring, empathetic and very helpful.
30 March 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you so much for your kind feedback, we really appreciate you taking the time to share this.
It’s lovely to hear that you felt supported throughout and that everything was clear from start to finish. We know how important it is to feel listened to and to have things explained clearly, especially at the beginning of the process.
Thank you again for sharing your experience.
Very professional and understanding
Very professional and understanding. My mediator gave good advise regarding my situation.
26 March 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for your kind words — we really appreciate you taking the time to share this.
It’s encouraging to hear that you felt understood
during your session. We aim to provide a space where people can talk things through and gain clarity around their situation and possible next steps.
Thank you again for sharing your experience.
Very supportive in understanding your needs
Very supportive in understanding the Equality Act make exceptional reasonable adjustment for people with disabilities grate customers severe
12 March 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you felt supported and that the service was responsive to your needs. We aim to provide an inclusive and respectful environment, including making reasonable adjustments where appropriate, so that everyone can engage with the process as fully as possible.
We appreciate you taking the time to share your experience.
Asha Rani
Asha Rani, made the whole experience easy. Was able to explain the process and how she maybe able to help depending on the other party. Initially I was apprehensive to mediation but I feel better after my MIAM appointment.
24 March 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that the MIAM helped you feel more at ease and that the process was clearly explained. Our aim is to provide a supportive and informative space where people can better understand their options and how mediation may work in their circumstances.
We appreciate you taking the time to share your experience.
Seamless understanding and very…
Seamless understanding and very imperative, I'm thanking my representative for her being able to shed light on my situation.
24 March 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you found the session clear and that your mediator helped bring greater understanding to your situation. Our aim is to provide a supportive space where people can explore their circumstances and consider their options.
We appreciate you taking the time to share your experience.
Very professional and excellent service…
Very professional and excellent service would 100% recommend brilliant customer service
20 March 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you found the service professional and supportive. Our aim is to provide a clear and respectful space at what can often be a difficult time.
We appreciate you taking the time to share your experience.
Give it a chance
Give it a chance you never know what might happen and be transparent so they can inform you on the right direction to take be open to new ideas and keep a level head.
17 March 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for your feedback.
We appreciate you placing your trust in mediation. Our role is to provide a supportive and impartial space where people can explore their situation and consider their options.
Thank you for taking the time to share your experience.
Clear and Professional MIAM Process
I attended a MIAM with National Family Mediation and found the process clearly explained and professionally handled. It helped me understand my options and the possible next steps.
9 March 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you found the MIAM helpful in understanding your options and possible next steps. Our aim is to provide a professional and supportive space at what can often be a difficult time.
We appreciate you taking the time to share your experience.
Facing the unknown
I was very anxious to begin with my emotions were all over the place.. I logged on half an hour too early and when the alarm signaled it was time I could not get in no one invited me in to the meeting. I had to start again. Luckily I made it and the coordinator appeared.
He introduced himself & warned me that he was about to go. Anyway I explained to him that not computer literate and I was nervous
The session went well. He explained what was going to take place. And asked me a series of questions about what I expected to achieve from Mediation.
As the questions were asked i relaxed and felt like I was being listened to. A lot of my concerns were answered understood how the process was going to benefit me going forward.
All in all I now know that I have rights and not to think the system is stacked against Dad's.
2 March 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for taking the time to share your experience.
We’re sorry to hear that you experienced some difficulty joining the meeting initially, and we appreciate you continuing with the session despite feeling anxious at the start. We’re pleased to hear that the discussion helped you feel listened to and provided clearer information about the mediation process.
Your feedback is valuable and helps us continue to improve the service. Thank you again for sharing your experience.
Joanne was a calming presence
Joanne was a calming presence. She explained everything well. I didn't feel rushed when taking notes. Joanne is knowledgeable and answered my questions. A very good start to the process.
9 March 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you found the meeting helpful and that the information was explained clearly. Our aim is to ensure that people have the time and space to ask questions and understand the process at what can often be a difficult time.
We appreciate you taking the time to share your experience.
We began the session with mixed…
We began the session with mixed feelings and not at all confident about the process. However, we really felt listened to and were very impressed with the credentials and experience of the mediator we were assigned. We came away feeling more committed to the process and more hopeful for a good final outcome.
8 March 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for sharing your feedback.
We’re pleased to hear that you felt listened to and that the session helped you feel more comfortable with the mediation process. Our aim is always to provide a respectful and supportive space where people can explore the issues and consider possible ways forward.
We appreciate you taking the time to share your experience.
Very helpful and easy to talk to offers…
Very helpful and easy to talk to offers you all the help you could need makes the problems you have easier.
9 March 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you found it easy to talk during your MIAM session and that the meeting helped you feel more at ease about the issues you are facing. Our aim is to provide a supportive space where people can talk through their concerns and gain a clearer understanding of the situation and possible next steps.
We appreciate you taking the time to share your experience.
Reply from NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you found the service helpful.
We appreciate you taking the time to share your experience.
As a first time in this situation I…
As a first time in this situation I didn't know what to aspect i was so worried. I just decide to be open and honest,trasparent about my actual situation. I realised how professional my mediator was with me and was listening every details and take note. Hope the law will do them best.
9 March 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you felt able to speak openly during the meeting and that you found the session supportive and professional. Our aim is always to provide a calm space where people can share their concerns and receive clear information about their options.
We appreciate you taking the time to share your experience.
Reply from NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you found the support reassuring and helpful.
We appreciate you taking the time to share your experience.
would like to say that my experience…
would like to say that my experience with the mediation service was excellent. Both the mediator and the interpreter were incredibly kind, professional and supportive throughout the whole process. The mediation was conducted very efficiently and in a calm and respectful atmosphere. Everything was explained clearly and I felt very comfortable during the meeting. I was also pleasantly surprised by how quickly everything was arranged. I received the certificate very quickly, which allowed me to attach it to my C100 application without any delay. I expected the process might take months, but the mediation was organised very quickly and everything was handled smoothly. In the end the meeting took place only between myself, the mediator and the interpreter. I am 100% satisfied with the service and would highly recommend it.
Kind regards
Aleksandra Frąckowiak
12 February 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for taking the time to share your feedback.
We’re pleased to hear that you found the process clear, supportive and well organised. Our aim is always to provide a calm and respectful environment where people can receive information and understand their options.
We’re glad that the support provided during the meeting helped you feel comfortable throughout.
We appreciate you sharing your experience of the service.
Blown away
I was unsure of what to expect from my initial meeting but immediately my mediator, David Ross, put me at ease.
He was informative, understanding, kind and knew exactly what approach would work best in my situation. I felt I could trust him and I'm forever thankful for his time.
28 February 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for your kind feedback.
We’re pleased to hear that you felt at ease during your initial meeting and found the information and support helpful. Our aim is always to provide a calm and informative space where people can better understand their options at what can often be a difficult time.
We appreciate you taking the time to share your experience.
They was really good this is the first…
They was really good this is the first time I use you and I thought I was a good idea
27 February 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you found the service helpful and that your first experience with us was a positive one.
We appreciate you taking the time to share your experience.
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