With the exception of our arrival the service was fine.Pn arrival the agent at the desk in the airport directed to stall 5.After waiting about 10 minutes not seeing a representative from Nexus we ask... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The staff was fantastic, friendly and always there to help. Location was beautiful. But the food gave us a negative experience. It was poor at the best. Advertising culinary experiences from al... See more
Company replied
Getting out of the the cancun airport took a bit and it took a bit to get nexus transportation all figured out and organized as to which bus would be taking us to our resort but the transfer to the re... See more
Company replied
Pretty good, a bit slow getting passengers into their respective vans for transport to the airport. Long line that only to be told to go stand by a sign then they came to walk you to your van. Buri... See more
Company replied
Company details
Written by the company
NexusTours is a leading destination management company (DMC) specializing in providing exceptional travel experiences across the Americas and the Caribbean. With over 25 years of industry expertise, we offer a comprehensive range of services, including airport transfers, tours and excursions, and personalized vacation packages. Our commitment to customer satisfaction is reflected in our dedication to delivering high-quality service, ensuring unforgettable experiences for travelers. NexusTours is proud to partner with some of the world’s top travel brands, focusing on innovation, reliability, and operational excellence to create memorable journeys for every guest.
Contact info
Mexico
- nexustours.com
3.8
Great
75K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service . Would recommend the drivers have water for their guests as it’s very hot when travellers land . 1 bottle per person .
20 April 2026
Reply from NexusTours
Thank you very much for your feedback. We are pleased to hear that you experienced excellent service during your transfer.
We also appreciate your thoughtful suggestion regarding providing water for arriving guests. We understand how important comfort is after a flight, especially in hot climates, and your comment has been noted for internal review.
We truly value your recommendation and thank you for choosing Nexus Tours.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Everyone was so helpful
Everyone was so helpful. Loved the red bus that picked us up at the airport. Very festive start to our vacation!
20 April 2026
Reply from NexusTours
We're delighted you found our team helpful and loved the festive red bus! It's great to hear it made for a wonderful start to your vacation.
We have used nexus transfers 3 times…
We have used nexus transfers 3 times now. Very happy with the services and drivers as well as the vehicles. This time though the agent told us we would need to wait 30-45 minutes for our private transfer to arrive to take us to our hotel. When I expressed my disappointment the ride was available within 10 minutes. Not sure why the difference but pleased with the 10 min instead of 45
19 April 2026
Reply from NexusTours
We're happy to hear that you're pleased with our services and vehicles. We appreciate your feedback regarding the wait time for your recent transfer. We'll review this internally to improve our estimated arrival times. Thank you for your continued patronage.
A driver broke a wheel off of our…
A driver broke a wheel off of our suitcase and I can’t get anyone to reach out to me to discuss it.
12 April 2026
Reply from NexusTours
We sincerely apologize for the disappointing experience you had with NexusTours. Your feedback is extremely important to us, and we are committed to addressing the issues you encountered.
Please contact me directly at avazquez@nexustours.com with your booking number and additional details. I will personally investigate your concerns and work to resolve them promptly.
Thank you for bringing this to our attention. We hope to have the opportunity to make things right and regain your trust.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Nakoda was exceptionally very helpful &…
Nakoda was exceptionally very helpful & professional 10/10
She resolved all our concerns with the utmost respect and kindness in a timely manner…well done 10/10
14 April 2026
Reply from NexusTours
We're happy to hear that our staff was helpful and professional. It's wonderful to know that all your concerns were resolved with respect and kindness in a timely manner. We appreciate your feedback!
Dissatisfied repeat visitors
We have come to Antigua 5 times on WestJet vacations and every time it has taken an hour or more at the airport for Nexxus to collect all the WestJet folks and then figure out the taxi plan. You know who is coming , and what resort we are going to and we are all on the same plane. We are eager to start our holiday. Why does this process take so long? It doesn’t make me want to the book tours with the company
20 April 2026
Reply from NexusTours
We are truly sorry to hear about your recent experience with NexusTours. We strive to provide exceptional service, and it’s clear we fell short in your case. Your feedback helps us improve, and we take it very seriously.
To help us resolve this, please email me at avazquez@nexustours.com with your booking number and more details about what went wrong. I will personally ensure that your concerns are addressed.
Thank you for your patience and understanding as we work to improve our services.
Alejandro Vazquez – Senior Director of Customer Success
Alejandro was great
Alejandro was great. Friendly, knowledgeable and truly excited to share Maya history with us.
19 April 2026
Reply from NexusTours
We're happy to hear that our team member was friendly, knowledgeable, and excited to share the local history with you! We appreciate your positive feedback.
Sitting sideways in the back of a truck…
Sitting sideways in the back of a truck was unpleasant and uncomfortable. A couple of the guests felt nauseus. A couple of times, we spent time sitting waiting for another vehicle of tourists rather than getting on with the tour. The driver was fairly knowledgeable about the locations we visited.
21 April 2026
Reply from NexusTours
Thank you for sharing your feedback with us. We are deeply sorry for the issues you faced during your NexusTours experience. This is not the level of service we aim to provide, and we are committed to making things right.
Please reach out to me at avazquez@nexustours.com with your booking details and any additional information. I will investigate the matter and get back to you with a solution.
We appreciate your feedback and hope to have the chance to provide you with a better experience in the future.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Reply from NexusTours
We appreciate your feedback and are so glad you found our service good and on time. Thanks for your support.
Picked up at airport and delivered back…
Picked up at airport and delivered back to airport on time
16 April 2026
Reply from NexusTours
We appreciate your 4-star rating! We are so happy we picked you up and delivered you back to the airport on time. Thank you!
Reply from NexusTours
We appreciate you taking the time to share your experience with us. We are so happy to hear that you were well looked after, and found our team informative and hospitable.
great ground transfer service
19 April 2026
Reply from NexusTours
We're glad you found our ground transfer service to be great. Thank you for sharing your positive experience with us.
Reply from NexusTours
We appreciate your 5-star rating and are glad you found our drivers punctual and pleasant. Thank you for your positive feedback!
Great staff
Great staff, easy to find at airport. Timely pickup and drop off, felt safe with driver, great to talk too.
17 April 2026
Reply from NexusTours
We're so happy to hear that our staff was great and easy to find at the airport. We appreciate your positive feedback regarding the timely pickup and safe driving.
thank you for everything
20 April 2026
Reply from NexusTours
We are so glad to hear that you had a positive experience. Thank you for your kind words; we appreciate it.
Nexus transfer buses
The Nexus reps at airport to take us to hotel were very efficient. Much better experience than in Cancun. David was very helpful and loved his humor. Our transfer bus back to the airport was early and Nexus rep very informative and friendly.
Love the staff and service
12 April 2026
Reply from NexusTours
We're happy to hear that our airport representatives were efficient and helpful during your transfer to the hotel. It's great to know that you appreciated their humor and found our team informative and friendly. We appreciate your positive feedback!
We were picked up on time at the…
We were picked up on time at the airport and delivered to the resort without issues. Our return trip was just as efficient, we were picked up on time and taken directly to the airport. Vehicles were clean and well maintained!
20 April 2026
Reply from NexusTours
We're happy to hear that your airport transfers were punctual and seamless, and that you appreciated the clean and well-maintained vehicles. We appreciate your positive feedback!
Reply from NexusTours
We appreciate you sharing your experience, and we're glad you were promptly picked up. Thank you!
Food and entertainment was really good
Food and entertainment was really good! The workers put out a great show
16 April 2026
Reply from NexusTours
We're happy you enjoyed the good food and great entertainment! We appreciate you acknowledging the workers' wonderful show and your 5-star rating!
Reply from NexusTours
Thank you for taking the time to rate your experience with us. We are thrilled to hear that you enjoyed our services, as our team is dedicated to creating exceptional experiences for all our guests. We truly appreciate your support and look forward to welcoming you back for more memorable adventures with NexusTours!
Alejandro Vazquez – Senior Director of Customer Success. NexusTours
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.