The user experience is fantastic. I love innovation and Nexo provides that and more. But I would love to see more hands on YouTube videos about how certain things work. Because I'm hesitant do to thin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Company Delivers on its Lending platform. The Tying up of Collateral across different assets means I'm not getting a savings interest on crypto associated with the load but it may be their helping... See more
The company is well setup for long term interest savings in your selected assets in kind. Customer service is quick to help. I just wish they would take Australia as a serious market and let us connec... See more
Ive been with nexo from the start Earning interest on your portfolio Was an essential starting point
Company details
About Nexo
Written by the company
The premier wealth platform for digital assets.
Since 2018, Nexo has helped millions reach their wealth-building goals with its diverse and intuitive platform for trading digital assets, borrowing funds, and earning interest. All while maintaining the highest standards of infrastructure security, regulatory compliance, and client care.
Learn moreExplore the Nexo product ecosystem.
Buy Crypto
Purchase digital assets via card, bank transfer, and more.
Flexible Savings
Earn daily compounding interest with no lock-ups.
Fixed-term Savings
Earn bonus interest yield for longer periods of time.
Nexo Card
Revolutionize your spending with the award-winning Nexo Card.
Credit Line
Borrow funds without having to sell your digital assets.
Exchange
Trade over 1,500 digital asset pairs and get cashback.
Futures
Capitalize on the uptrends and downtrends of perpetual contracts.
Nexo is a proud partner of Ledger, Brink, Securitize, Brave and many more, and a member of INATBA, Crypto Valley and Global Digital Finance.
Our promise to you
Written by the company
- We are committed to our customers!
- We have longstanding commitment to treat all customers with respect, support and kindness.
Contact info
U.A.E.
- info@nexo.com
- nexo.com
4.4
Excellent
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very efficient and fast customer service
11 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I tried to deposit money from my sofi…
I tried to deposit money from my sofi account 2 times and was given vague reasons why
21 July 2026
Reply from Nexo
Hello Woldeir,
Thank you for sharing your feedback.
We would like to learn more about your situation; therefore, we have assigned one of our specialists to review your case and offer individual assistance via email.
Using Nexo for over a year
I've been using Nexo for over a year now.
I'm very impressed with the service provided and intuitive platform, very easy to use. Specialy with the recent improvement in the credit line, much easier to understand and manage.
Recently had an issue with a wire transfer and their customer service was very helpful and it was sorted in a short time.
It has been a great experience for me so far.
19 May 2026
Beware
Outrageous, I would give -3 stars if I only could. This is the worst experience I ever had buying cryptocurrencies!
I have been warned about unnecessary trouble Nexo is causing when you want to withdraw your crypto, so I tried to withdraw a little amount to another wallet just to see what happens. And of course, Nexo terminated my account IMMEDIATELY, without any warning or clarification. I lost all my crypto I bought with Nexo and got back only the money I paid ORIGINALLY, not the market value today, and no compensation for my profit loss. And no explanation, no questions or even “we are sorry”. I feel like Nexo fooled me to buy crypto easily with them when it was cheap, and stole my profit.
I’m a doctor with a good income and they treated me like a criminal. Imagine how they will treat you when you want to get your money? I don’t recommend Nexo to anyone if you don’t want to loose your money.
4 July 2026
Reply from Nexo
Hello Moiassar,
Thank you for taking the time to provide thorough feedback on our services.
We understand the feelings of disappointment caused by our decision to close your account and would like to shed more light on this situation.
As a fully compliant institution, we must periodically review our clients’ accounts to ensure complete adherence to all applicable standards. Unfortunately, if any deviations from our Terms and Conditions are detected, our specialists will be compelled to close the account following strict account closure procedures dictated by our regulatory framework. In such cases, the client will always be informed via email and provided with the relevant policy chapters that prompted this outcome.
It is important to note that the refund procedures are conducted in accordance with the specific regulatory guidelines applicable to each individual case.
Despite they decreased interest apy
20 December 2025
That’s great.
In my opinion, this is the best tool on the market for converting crypto assets into fiat. I’d recommend it to everyone. Funds are credited quickly, and everything is clear and transparent.
3 May 2026
NEXO HAS STOLEN MY CRYPTOS ASSETS! BE CAREFUL!!!
On June 4tn 2026, I transferred my XRP assets to my Nexo account. Since then, Nexo has refused to grant me access to my funds (approximately $1,000) without providing a clear explanation for the block. I am shocked by these practices, which strike me as both questionable and illegal. I have provided all the documents they requested, and they confirmed that my account is up to date. I am still fighting to get my money back. Meanwhile, they are almost certainly using my assets to make money for themselves. Any help in recovering my assets would be greatly appreciated!
4 June 2026
Unprompted review
Reply from Nexo
Hello Sandrine. We are sorry to hear that you were left with a negative impression of our services following our request for additional documentation.
We would like to emphasize that Nexo is a fully compliant institution that strictly adheres to all applicable legal, financial, and regulatory requirements. Hence, in some cases, our specialists may need to request additional information regarding our clients’ transactional activity and funds, which is a standard practice in the financial industry.
As certain account functionalities may be limited during the procedure per the applicable guidelines, we put immense effort into handling such cases as quickly as possible. However, we cannot commit to a particular resolution timeframe, as the processing time of each case depends on its specifics.
Reply from Nexo
Hi Raphkings,
Thank you for your review.
We noticed that your rating does not quite match your review. Therefore, we have assigned one of our specialists to learn more about your situation. Please expect an email from us soon.
I m using Nexo the last 8 years
I m using Nexo the last 8 years: everything ok, controlled, and sure
11 July 2026
Nexo was quick to respond this time
I had a problem with my phone and I had to change my email for security measures and, when I notified Nexo they were quick to respond to fix all the issues concerning my new email Identification. Bravo
22 July 2026
Unprompted review
It is a huge exchange
It is a huge exchange. They have a live agent chat. They also have good apr earns . Also you can buy and sell cripto and spend cripto with his creditcard and get payback bonus. thanks Nexo to give us a top cripto service!
11 July 2026
The ease of setup and verification and…
The ease of setup and verification and the speed of funding was great.
The sudden threat to suspend my account and the demand for further information AFTER i have borrowed and transferred assets is infuriating. Depending on how this "verification" process proceeds I may or may not close my account and do business elsewhere. BTW, LEDN has never done that to me.
5 June 2026
Reply from Nexo
Hello. We are sorry to hear that you were left with a negative impression of our services following our request for additional documentation.
We would like to emphasize that Nexo is a fully compliant institution that strictly adheres to all applicable legal, financial, and regulatory requirements. Hence, in some cases, our specialists may need to request additional information regarding our clients’ transactional activity and funds, which is a standard practice in the financial industry.
As certain account functionalities may be limited during the procedure per the applicable guidelines, we put immense effort into handling such cases as quickly as possible. However, we cannot commit to a particular resolution timeframe, as the processing time of each case depends on its specifics.
On that note, we have notified the relevant team to handle your case with priority, and you can expect to receive further updates soon.
Overall good to top up your virtual debit or credit card in EU and pay anywhere around the world
Best to top top virtual depit or credit cars in Europe. Have not find anything better. Sometimes little bit slow and app could have a option for basic version who wants to use only core features like some other crypto exchange has.
13 May 2026
Great service
11 July 2026
Reply from Nexo
Hi Customer,
We understand how unpleasant this situation may be for you and want to shed more light on the matter.
These adjustments reflect the evolving landscape and the growing expectations of investors who require advanced tools, enhanced security, and premium services. Additionally, as the industry continues to develop alongside growing regulatory clarity, safeguarding and meeting our clients' interests is paramount. We continually enhance our platform and optimise administration costs to balance premium offerings with the innovation, information security, and value our clients expect. These updates allow us to maintain a robust platform that continues to deliver exceptional value.
Great and amazing card services
11 July 2026
One of my favorite sites
Nexo offers some additional trading tools (like dual investment, hard to come by nowadays), plus income accumulated daily. What's not to like?
10 July 2026
Very helpful In cases of mistakes…
Very helpful In cases of mistakes explaining everything in detail!
10 July 2026
Good and excellent
16 July 2026
As close as a crypto-app can get to the…
As close as a crypto-app can get to the traditional banking services. Only wiring money to other bank accounts is not possible. Nice yield. Very recomendable.
16 July 2026
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