New idol ModelReviews 

617
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 238 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and encouraging demeanor, making them feel at ease and confident during their sessions. Many people highlight the exceptional user experience, noting that the process was smooth, enjoyable, and exceeded their expectations, even for newcomers. The service provided, including makeup, photography, and overall guidance, is frequently described as professional and of high quality, leading to stunning results and agency placements. However, some people mentioned dissatisfaction with the pricing, finding the costs for portfolios and packages to be excessively high and not clearly communicated upfront. A few other people also felt that the customer service could be more transparent regarding additional costs and support after the initial purchase.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing the team as friendly, professional, and... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as amazing, enjoyable, and... See more

Service

Clients share positive opinions on service, with many reviewers praising the professional and supportive... See more

Price

Customers consistently express dissatisfaction with the pricing, often finding costs to be exorbitant and... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers praising helpful and attentive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic! Lovely people. What I loved about the team, everybody was very upfront. Incredible portfolio images and 2 agencies contracts now signed! I am Mature model looking for extra in... See more

Company replied

Rated 5 out of 5 stars

I was absolutely nervous attending this shoot yesterday. Didn’t think I’d be signed up! The make up artist got my make up perfectly! Matching my skin tone! I now have a better idea on applying make u... See more

Company replied

Rated 5 out of 5 stars

I can honestly say my experience at New Idol Manchester exceeded expectations. The team were fabulous — friendly, professional and so encouraging. The studio itself is stunning and creates such a... See more

Company replied

Rated 5 out of 5 stars

It was a real pleasure working with such wonderful people, starting with the woman who did my makeup and hair. Marta, who took my photos, was very thorough and helpful. Considering it was my first pho... See more

Company replied


Company details

  1. Photographer

Written by the company

New Idol Models is the UK's Number 1 most trusted Brand and leading Mature and All ages model support service. We are dedicated to providing long-term career strategies, connecting models with top agencies, and offering the tools they need to succeed. New Idol Models is a leading model support platform and not an agency and does not guarantee work, our success comes from identifying aspiring models and providing them with the marketing resources and guidance necessary to excel in the industry. We work with all ages, sizes, and types, firmly believing that with the right support, anyone can thrive. We understand that starting a career in modeling can be overwhelming and confusing. But don't worry, we're here to help. With over 14 years of industry experience advising aspiring models, we continue to support those we believe have real potential until they are signed by an agency or confidently freelancing. At New Idol Models, we provide expert advice on your model potential, help you understand which types of modeling suit you best, and if you're serious about pursuing a career, we'll guide you in creating and building a professional portfolio. We have state-of-the-art studios in London, Birmingham, and Manchester to help you get started. Our clients return to us time and time again because we are transparent and honest from the very start. Our goal is for everyone to walk away happy, with clear direction and confidence in their future. For regular updates on safety, guidance, and industry insights, be sure to follow us on Instagram. https://www.instagram.com/newidolmodel/


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

617 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(617)

226 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent staff very friendly

Excellent fun afternoon at the models agency had a great time ,staff very friendly.

16 May 2026
Unprompted review
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Reply from New idol Model

Thank you, Paul, for your fantastic review! We’re so pleased to hear you had such a fun afternoon and enjoyed the experience with us. It’s great to know our friendly team helped make your time here so enjoyable. We truly appreciate your support and hope to see you again soon!

Rated 5 out of 5 stars

Great day

Great day. Very professional and well looked after. Thank you.

16 May 2026
Unprompted review
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Reply from New idol Model

Hi Jacqui,

Thank you so much for the kind words I will definitely pass this across to the creative team and the studio staff!

Best Wishes,
New Idol Model.

Rated 5 out of 5 stars

Good experience enjoyed the photoshoot.

16 May 2026
Unprompted review
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Reply from New idol Model

Hi Michael,

Thank you so much for your lovely feedback! We’re really pleased to hear you enjoyed your photoshoot experience with us. It was a pleasure having you in the studio, and we hope you love your images just as much. Wishing you all the very best on your modelling journey from all of us at


Best Wishes,
New Idol Models
.

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

It was my first photoshoot

It was my first photoshoot and I was made to feel very comfortable throughout.

3 May 2026
Unprompted review
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Reply from New idol Model

Thank you so much for your kind words! We’re really glad to hear that your first photoshoot was such a comfortable and positive experience. It was a pleasure working with you, and we hope to see you again for future shoots! 😊

Rated 5 out of 5 stars

The staff were professional and friendly

The staff were professional and friendly. They made the photoshoot extremely easy and pleasant. I would recommend them.

1 May 2026
Unprompted review
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Reply from New idol Model

Thank you so much for your lovely review! We’re delighted to hear that you found our team professional and friendly and that your photoshoot was an easy and pleasant experience. Your recommendation truly means a lot to us, and we’d love to welcome you back anytime! 😊

Rated 5 out of 5 stars

Amazing staff and very kind

Amazing staff and very kind

2 May 2026
Unprompted review
New idol Model logo

Reply from New idol Model

Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our team. Your support means a lot to us, and we hope to see you again soon! 😊

Trustpilot is assessing this review in accordance with our flagging process.

Rated 4 out of 5 stars

Very easy to work with and a very broad range of knowledge

Very easy to work with and a very professional service with lots of information for new comers like myself

22 April 2026
Unprompted review
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Reply from New idol Model

Thank you so much for your kind feedback.

We’re really pleased to hear you found the service professional and easy to work with, and that the information provided was helpful, especially as someone new to the industry. Supporting new clients is something we take a lot of pride in.

We really appreciate you taking the time to leave a review and wish you all the best moving forward.

Rated 5 out of 5 stars

Great experience nice people

25 April 2026
Unprompted review
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Reply from New idol Model

Thank you for your feedback — we’re really glad you had a great experience and felt well supported by the team.

We appreciate you taking the time to leave a review and wish you all the best moving forward.

Rated 5 out of 5 stars

At new idol models they treated me…

At new idol models they treated me extremely nicely being very thorough with how they operated in the shoot. I found they all were very kind genuine people between the shoots as we were having lots of small talk which was nice because it allowed me to fully open up and get into the experience.

25 April 2026
Unprompted review
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Reply from New idol Model

Thank you so much for your lovely feedback.

We’re really pleased to hear you felt well looked after and comfortable throughout your shoot. Creating a friendly, relaxed environment is very important to us, so it’s great to know this helped you open up and enjoy the experience.

We really appreciate you taking the time to share your thoughts, and we wish you all the best moving forward.

Rated 5 out of 5 stars

Enjoyed the day

Enjoyed the day

25 April 2026
Unprompted review
New idol Model logo

Reply from New idol Model

Thank you for your feedback — we’re really glad to hear you enjoyed your day with us.

We appreciate you taking the time to share your experience, and we wish you all the best moving forward.

Rated 5 out of 5 stars

Great experience

My experience was awesome. Very professional, helpful and friendly.

23 April 2026
Unprompted review
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Reply from New idol Model

Thank you for your kind review! We’re so happy to hear you had an awesome experience and found the team professional, helpful, and friendly. That’s exactly what we strive for. We really appreciate your feedback and hope to see you again soon!

Rated 5 out of 5 stars

From the beginning everyone was helpful…

From the beginning everyone was helpful
The vibe and the stuff were amazing !

23 April 2026
Unprompted review
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Reply from New idol Model

Thank you, Stella, for your lovely feedback! We’re so glad to hear that you found everyone helpful from the very beginning and enjoyed the overall vibe—that means a lot to us.

It’s wonderful to know our team made such a positive impression. We really appreciate you taking the time to share your experience and hope to welcome you back again soon!

Rated 5 out of 5 stars

Enjoyed the experience and they were…

Enjoyed the experience and they were highly professional and standards, making me feel at ease with my first ever shoot. Would recommend this company to anyone who’s wants to get into this industry.

23 April 2026
Unprompted review
New idol Model logo

Reply from New idol Model

Thank you, Gary, for your fantastic feedback! We’re so pleased to hear that you enjoyed your first shoot and felt at ease throughout the experience—that’s exactly what we aim for.

It’s great to know our team’s professionalism and standards made a positive impression, especially as you were just starting out. We truly appreciate your recommendation and wish you every success as you take your next steps in the industry. We’d love to welcome you back again in the future!

Rated 5 out of 5 stars

Very professional service from start to…

Very professional service from start to finish

23 April 2026
Unprompted review
New idol Model logo

Reply from New idol Model

Thank you for your kind feedback! We’re so pleased to hear you found our service professional from start to finish—that’s exactly what we strive for. We really appreciate you taking the time to share your experience and hope to welcome you back again soon!

Rated 5 out of 5 stars

First time having a portfolio for a…

First time having a portfolio for a mature model shoot…was a bit nervous but I was made to feel welcomed by all members of the team and pampered. Highly recommend as I got great quality pictures

23 April 2026
Unprompted review
New idol Model logo

Reply from New idol Model

Thank you so much for sharing your experience! We’re delighted to hear that your first portfolio shoot felt welcoming and enjoyable, especially as we know it can be a little nerve-wracking at first.

It’s wonderful that our team helped you feel relaxed and pampered throughout the day, and that you’re happy with the quality of your photos—that’s exactly what we aim for.

We really appreciate your recommendation and hope to see you again for another fantastic shoot in the future!

Rated 5 out of 5 stars

Friendly professional service, a great experience!

I was welcomed outside by Ewa who immediately made me feel welcome and explained the way the session would go. She also makes great cups of tea!
Libby the makeup artist listened to my colour preferences and did a fantastic job of taking it to a better level than I could ever hope to achieve.
The photo shoot itself was with Kirsten, who made me feel immediately at ease both in the studio and outside on location, suggesting flattering poses that I’d never have thought of myself. The time flew by and I thoroughly enjoyed allowing my inner “camera hog” to live her best life!
Then a very comprehensive and empowering debrief with Kimberley who explained all my options and brought the whole experience together.
Totally enjoyable day and highly recommended to anyone who wants to see themselves in their best light.

23 April 2026
Unprompted review
New idol Model logo

Reply from New idol Model

Thank you so much for this wonderful and detailed feedback! We’re absolutely delighted to hear how much you enjoyed your experience from start to finish.

It’s lovely to know that Ewa made you feel welcome right away (and kept you going with a good cup of tea!), that Libby brought your vision to life with your makeup, and that Kirsten helped you feel confident and at ease throughout the shoot—bringing out your inner “camera hog” sounds like a lot of fun! We’re also so pleased Kimberley was able to round everything off with an empowering and informative debrief.

Your kind words mean a lot to the whole team, and we’re thrilled you’d recommend us. We hope to welcome you back again for another fantastic experience!

Rated 4 out of 5 stars

I was made very welcome and thing ran…

I was made very welcome and thing ran smoothly the whole experience was good. Give it a go.👌

23 April 2026
Unprompted review
New idol Model logo

Reply from New idol Model

Thank you for your great feedback! We’re so glad you felt welcome and that everything ran smoothly from start to finish. It’s wonderful to hear you had a positive experience, and we really appreciate you encouraging others to give it a go. We hope to see you again soon!

Rated 5 out of 5 stars

I really enjoyed the experience

I really enjoyed the experience. It was really liberating and empowering. The team were friendly and supportive.

23 April 2026
Unprompted review
New idol Model logo

Reply from New idol Model

Thank you so much for your kind words! We’re delighted to hear that you found the experience liberating and empowering—that’s exactly what we aim for. It’s also wonderful to know our team made you feel supported and welcomed. We truly appreciate you taking the time to share your feedback and hope to see you again soon!

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