NewDay Reviews 

Joke of a company - Damaged the credit file and no fault our own.
My partner I discussed this with customer service six months ago. At that time, I specifically confirmed that there was no outstanding balance on my account and instructed the agent to close it. The agent confirmed, on multiple occasions, that everything had been dealt with.

we only discovered yesterday that while my account had been closed, the "Premium Delivery" subscription had not been cancelled. It makes no sense that I would continue paying for a delivery service on an account that no longer exists, yet this was never cancelled by your staff.

What is even more concerning is that I was never informed of any outstanding charges. Instead, I discovered that missed payments have been reported to my credit file every month for the past six months. As a direct result of your failure to cancel the service as instructed, my credit file has been damaged through no fault of my own.

I raised a formal complaint yesterday, but based on this experience I have little confidence that it will be resolved promptly. In the meantime, I am left dealing with the consequences of an error that should never have happened.

This situation is completely unacceptable. Your staff need better training and your account closure process clearly requires improvement. Administrative failures like this can have serious consequences for people's financial lives and livelihoods.

I would strongly advise others to think carefully before using this service. A simple failure to follow a customer's clear instructions has resulted in unnecessary financial harm and damage to my credit file.
Train your staff right your damaging peoples livelihoods.

Stay clear of them, not worth the risk.

I discussed this with customer service six months ago. At that time, I specifically confirmed that there was no outstanding balance on my account and instructed the agent to close it. The agent confirmed, on multiple occasions, that everything had been dealt with.

I only discovered yesterday that while my account had been closed, the "Premium Delivery" subscription had not been cancelled. It makes no sense that I would continue paying for a delivery service on an account that no longer exists, yet this was never cancelled by your staff.

What is even more concerning is that I was never informed of any outstanding charges. Instead, I discovered that missed payments have been reported to my credit file every month for the past six months. As a direct result of your failure to cancel the service as instructed, my credit file has been damaged through no fault of my own.

I raised a formal complaint yesterday, but based on this experience I have little confidence that it will be resolved promptly. In the meantime, I am left dealing with the consequences of an error that should never have happened.

This situation is completely unacceptable. Your staff need better training and your account closure process clearly requires improvement. Administrative failures like this can have serious consequences for people's financial lives and livelihoods.

I would strongly advise others to think carefully before using this service. A simple failure to follow a customer's clear instructions has resulted in unnecessary financial harm and damage to my credit file.
Train your staff right your damaging peoples livelihoods.

Stay clear of them, not worth the risk.

Update

Claire, I've not had a message from you. You can hear from me right now as I will continue to leave bad review after bad review until this is resolved.

Once you've messaged, I'll reply with my details.

misleading to debt and interest payments..argos were awesome they helped so much in a easy appand easy bnpl payments that were 0 interest if paid before deadline....now we have a shower of shit that wants more and will keep u in debt for years if u cant afford more on payments..we all knew argos was dearer than if u payed cash but it was acceptable as u had the plans and thousands accepted this..but since sainsburys has passed on finance to newday u do not get that privalidgeive had an argos card for years never defaulted always paid plans off early a beautiful system...thats stopped we have a greedy corporate company based in a tax haven rinsing the shit out of loyal paying customers on a limioted budget...i brought a 10x8 shed 100 pound over cash price i couldnt find 6 month bnpl so i called to be told oh we only offer on certain things...380 shed 6 months at 64 will incrue 12 each month interest if i payed minimum omg its debt city..i hope u lose thousands of customers now u offered me first month interest free..shopve it up ur arse ill pay this off asap and delete my account..ur company is setup to sting ppl u should be ashamed of urselves and ur tactics

Good customer service, the app is very easy to use, no problem at all with doing payments or transfer money when you need which is an feature of this card, all in all very satisfied making business with Marble card

The card service was great, and the security for spending and using the card was really dependable, they are tight on scam and frauds, and as a customer i enjoyed the freedom to decide take their credit offers or not to be

The best 👌
I have other credit cards, but aqua is simply the best 👌

I have not had any issues using aqua card

Thankyou for reducing intrest rate on my account
Marbles has always been my favorite card but when interest rate was the higher level I was looking to move my account to a lower interest provider.thankfully my interest rate came down and I no longer needed to look for alternative provider.

Aqua is great. Very happy customer

Aqua is just the best ,meets you at the point of your needs ,and I say thank you

I love the fact that I got a credit card. My credit is veru very good now. I pay it off info every month and it's just so easy to use. Thank you.

Interest rate is to high to make any big purchases

Easy card to was as well as the app
There a lot of support to help you manage your account

Fantastic service,advice and consideration. Cannot fault in any way.

I have not completed i love My marbles card it the best card, Customer service when i first got this card i had phone a few times cos I could never Remember my pass code but with there help I got i would be lost.with outshine card thankyou

Cannot fault the company, card or website.
My only concern is the extortionate interest charges