NewDay Reviews 

Excellent! Great experience all round

Be careful of AO annual fee £39.99 , no reminder. Then a £5 payment. didn't assoiciate Newday with AO. Then £12 late payment making £58 debt. Settled and closed account, not happy. Won't buy or use either of these company's again.

Excellent credit card. All the information you need on the app. First class.........

NewDay are just as loyal to their customers' as their customers' are to them, making you feel extremely valued.
All-round great service, if you use your credit responsibly you will undoubtedly be handsomely rewarded. All the features you could want and expect from a first class lender. Go on give them a go, you will not be disappointed - guaranteed.

Argos has been awful since New Day took control of Argos Card. Relentless reminders and harassment for payments resulted in the closure of my account. I no longer purchase any goods from Argos as 'Argos Pay' & New Day are insufferable. All complaints are ignored, they just want your money and more with the ridiculously high interest rates, late payment fees and anything else they can find to bleed you dry with.

My experience is great. I really like it.

Great card, excellent product. New day are the provider to trust in my view

I love this company so happy I got involved with them i also had a loan through aqua that's paid off never been disappointed 😞

I have have steadily built up my credit score since getting an aqua card, I thoroughly recommend them

Have been with aqua for a long time and everything has been great from day one ! Aqua is everything a credit card should be ! Yr card is reviewed and yr credit limit keeps going up providing you treat it with respect! My favourite credit card ! Highly recommend!

Been with Aqua for years now always there when you need them very helpful staff

You prey on the vulnerable, by offering a credit card to people who can't really afford one, give them large credit amounts then charge extremely high interest rates making it nearly impossible for some to clear the debt

The service with this card is exceptional, like any sole trader cash flow can be a dream or a nightmare. Marbles (new day) app is easy to use unlike some of your competitors. If my credit limit increases I can close a few smaller cards and simplify my expenditure.

Thank you, keep doing what you have always done.

This was no bother to apply for good rates. They don't bother you with telephone calls. It's up and running you get an email when your payment date. No problems. Would recommend

Fantastic card and service definitely recommend

I did an over payment of £438 and phoned up the next day. 29 days later and all the chasing i still dont have my money back.

They don’t deserve one star but had to leave it to put a complaint on. For the last 7 months this company have wrecked my husband’s credit file by leaving defaults payments on his credit file which should have been removed. He has complained and complained and been fobbed off with a £100 cash gift and with empty promises of sorting this out. Their incompetence have wrecked his finances, he can’t get a bank account or credit and he’s even had promises from top Head of Service Delivery David Land by letter. He phoned today and spoke to Danielle who said his complaint couldn’t be found so would start again and look into it! What a joke she wouldn’t let him speak to a Manager or David Land so he is going to complain to the Financial Conduct Authority. After reading all their negative comments on here I’m sure he is not the only one. New day are a disgrace and their Customer Service stinks and they’ve caused my husband so much stress.
Update: Newday requested details which I sent a week ago…still nothing and my husband’s credit rating still wrecked by NewDay. NewDay please sort this out or we will take it further legally.

Joke of a company - Damaged the credit file and no fault our own.
My partner I discussed this with customer service six months ago. At that time, I specifically confirmed that there was no outstanding balance on my account and instructed the agent to close it. The agent confirmed, on multiple occasions, that everything had been dealt with.

we only discovered yesterday that while my account had been closed, the "Premium Delivery" subscription had not been cancelled. It makes no sense that I would continue paying for a delivery service on an account that no longer exists, yet this was never cancelled by your staff.

What is even more concerning is that I was never informed of any outstanding charges. Instead, I discovered that missed payments have been reported to my credit file every month for the past six months. As a direct result of your failure to cancel the service as instructed, my credit file has been damaged through no fault of my own.

I raised a formal complaint yesterday, but based on this experience I have little confidence that it will be resolved promptly. In the meantime, I am left dealing with the consequences of an error that should never have happened.

This situation is completely unacceptable. Your staff need better training and your account closure process clearly requires improvement. Administrative failures like this can have serious consequences for people's financial lives and livelihoods.

I would strongly advise others to think carefully before using this service. A simple failure to follow a customer's clear instructions has resulted in unnecessary financial harm and damage to my credit file.
Train your staff right your damaging peoples livelihoods.

Stay clear of them, not worth the risk.

I discussed this with customer service six months ago. At that time, I specifically confirmed that there was no outstanding balance on my account and instructed the agent to close it. The agent confirmed, on multiple occasions, that everything had been dealt with.

I only discovered yesterday that while my account had been closed, the "Premium Delivery" subscription had not been cancelled. It makes no sense that I would continue paying for a delivery service on an account that no longer exists, yet this was never cancelled by your staff.

What is even more concerning is that I was never informed of any outstanding charges. Instead, I discovered that missed payments have been reported to my credit file every month for the past six months. As a direct result of your failure to cancel the service as instructed, my credit file has been damaged through no fault of my own.

I raised a formal complaint yesterday, but based on this experience I have little confidence that it will be resolved promptly. In the meantime, I am left dealing with the consequences of an error that should never have happened.

This situation is completely unacceptable. Your staff need better training and your account closure process clearly requires improvement. Administrative failures like this can have serious consequences for people's financial lives and livelihoods.

I would strongly advise others to think carefully before using this service. A simple failure to follow a customer's clear instructions has resulted in unnecessary financial harm and damage to my credit file.
Train your staff right your damaging peoples livelihoods.

Stay clear of them, not worth the risk.

Update

Claire, I've not had a message from you. You can hear from me right now as I will continue to leave bad review after bad review until this is resolved.

Once you've messaged, I'll reply with my details.