Netomnia Reviews 93

Was connected within a few days of ordering, Brad W. was polite and professional and able to answer all of my questions. The fitting was done conveniently and quickly. Made getting new broadband easy.

Brad from Netomnia did an excellent job installing my new YouFibre full fibre broadband at my apartment.

He arrived on time, clearly explained what he was going to do, and checked with me about the best place to run the fibre and position the equipment so it would be both tidy and practical.

Throughout the visit he was polite, friendly, and professional, keeping me informed at each stage of the installation and making sure there was minimal disruption. Once everything was connected, he thoroughly tested the connection, helped set up the router and made sure all my main devices were online before he left.

It was a smooth, hassle‑free experience from start to finish, and Brad is a real solid guy

Scott came and re-fitted the external optic cable which had been cut during contractor works on my ground floor flat. Scott was polite, quick and very efficient. Thanks for a great service well done.

Excellent service from Bradley. Would highly recommend

Engineer Brad Willard attend my property to fit my youfibre broadband
I what a lovely fella he was, very polite and very respectful he fitted everything where I needed it and left the place as clean as he found it. Great install

Internet Installation Review

A lovely guy called Bradley came to my home to carry out the internet installation. He was very friendly, polite, and professional throughout the whole process. Bradley explained everything clearly and made sure the installation was completed properly.

He worked efficiently, kept everything tidy, and made sure the connection was working perfectly before leaving. He also took the time to answer my questions and made sure I understood how everything works.

Overall, it was a great experience and Bradley did an excellent job with the installation.

The engineer Scott who did my installation today was very polite and knowledgeable he guided me through everything with great patience. A very tidy job and great customer service from start to finish

Jak installed our wifi a week or so back and since then it’s been perfect , very nice lad that installed and very polite

I had a gentleman called Bradley come and do an installation for me , he went above and beyond to make sure everything was perfect for me, he even explained to my non verbal autistic son how everything works and let him watch. He is a credit to the company and I would highly recommend him to anyone who wants installations, he presented himself so well, he kept his work environment spotless and took pride in his work. Netomnia should be proud to have someone like him working for them.

Nice and easy install from Jak Sword, cleaned up after himself and explained everything perfectly

Jak Sword visited our home today to install our new internet connection provided by YouFibre. He was a very nice chap who worked very quickly to get things up and running. He is a very clean worker and ensured that everything was tidy and put back in place. As I was at work, he made sure that all of my partners devices were connected and made sure my partner understood exactly what he had done before he left. He left his card including his mobile number so that I could contact him myself when I got home from work if I had any questions. A great service and a credit to the company!

Today I had my broadband fitted off a lovely lad called Jak sword! He explained everything while he really does go above and beyond for customers, what a credit to this company he is and big thank you to jak for today x

The engineer, Jak Sword, has gone over and beyond to ensure our switchover was sorted quickly. Genuinely cares about his job and doing it well. Absolute first class lad. Thank you.

Jak Sword fitted youfibre broadband. He was polite, friendly and hard working. He is a credit to your company. He explained everything and chased up a booster box being sent.He made sure I was happy with everything and helped connect the smart tv and laptops. Thank you.

I switched to YouFibre and installation was completed yesterday by a delightful young Netomnia engineer called Jak Sword (such a cool name!). What a lovely young man and so passionate about his work. He explained everything to me very clearly and answered all my questions. He made sure the wiring was as discreet as possible both inside and outside the house and cleaned up and put furniture back in place when he finished. I can’t think of any similar situation where an engineer handed over a business card and assured me that I could call him if I had any issues - if only more companies operated like this! I did have an issue with my television but when I rang Jak he talked me through what I needed to do and it was instantly resolved.
My broadband is better than it was with my previous provider and is considerably cheaper. This is one very satisfied customer!

All Netomnia Engineers I've ever had at my property on behalf of YouFibre have been fantastic - special thanks to Jak Sword and Dec who visited this morning following some issues with my ONT. Despite van issues, both were incredibly friendly, professional, polite, and went out of their way to ensure everything was working before leaving. Absolute credit to their team, would recommend to anyone.

Jak Sword is a credit to the company. He was clear, transparent and very professional. He tidied after himself and explained each step and what he was doing. He ensured everything was connected and working before leaving and was a pleasure to deal with. I hope that he is recognised for his efforts and continues to work in the manner he does. Thank you.

Had Jak come fit our new Youfibre box today and what a polite lad. Explained everything from start to finish and we're happy with result. All neat and tidy. Thanks again Jak, 10/10

My installation of YouFibre didn't start well. The installer assigned didn't explain what he was going to do and didn't listen to what I wanted. He left my property with the internal box just hanging from the wire, no silicon to fill the outside hole and most importantly the connection to the sky puck was rubbish. I Googled YouFibre support and saw lots of reviews about bad installs and terrible support. I phoned YouFibre and at the same time went onto a chat. After about 10 mins I spoke, on the phone, to Jennifer, who assured me she would look into getting everything resolved and would call me back. She did. Another chap Mark also called and said he would send an engineer the next day at 8:30 to fix any issues. Jak Sword phoned me at 8:10 to say he would be at the property at 8:30 and he was. He was polite and friendly, asked me about all the issues, fixed the external hole in the wall, tidied the previous installers work, installed a booster, re-configured the network settings. Job done! I am now a very happy YouFibre customer and had Jak been the initial installer, this review would be 5 stars.

Switched over from BT to YouFibre, went from 150mbs to 1gb with a reduction in cost too. The Netomnia engineers have been outstanding, especially Jak who got was on site 6 hours after calling in a service job.