NetFlorist Reviews 

4,511
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 2,019 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent service, highlighting the smooth and user-friendly ordering process. Many people appreciate the fast and efficient delivery, often receiving their items promptly and on schedule. Reviewers also enjoy the beautiful and fresh products, especially the personalized gift options and attractive packaging. However, some customers also noted issues with delivery, including items arriving late, after hours, or not being delivered at all on the promised date. A few other people also felt that communication regarding delivery status was sometimes lacking, with no updates. Additionally, some reviewers were not happy with product quality, citing items not matching advertised descriptions or arriving in poor condition.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising the timely and efficient... See more

Product

Reviewers highlight ambiguous aspects of product quality and accuracy. Many customers express satisfaction... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the ordering process easy,... See more

Service

Users describe positive interactions with service, highlighting its excellence, speed, and personalized... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the excellent quality of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A wonderful experience as always. If I could give more than 5 stars I would. Even though it was Easter weekend the order process was a breeze. The flowers are breathtaking, absolutely beautiful. Thank... See more

Rated 5 out of 5 stars

I love sentimental gifts and the fact that you have personalized gifts makes my life easy. Thank you for fast delivery, I am sure that my friend will enjoy her birthday gift.

Rated 5 out of 5 stars

Excellent prompt, service! The flowers are always fresh en the recipient said they smelled so nice. Love the friendly , quirky e-mails. No need to wonder when the flowers will be delivered, ad the... See more

Rated 5 out of 5 stars

I love this, I love the experience it takes away the stress . The order everything is there. The service is amazing I also like the payment options. The delivery service is quick understanding the sta... See more


Company details

  1. Gift Shop

Written by the company

NetFlorist is South Africa's leading online flower and gift delivery site.


Contact info

4.0

Great

TrustScore 4 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(4,511)

2,019 reviews in the last 12 months

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Rated 5 out of 5 stars

Such an amazing florist

Such an amazing florist. Truly impeccable. I am very impressed with the speed of the delivery and all the assurance that my gift was safe the whole way. Thank you very much netflorist!

1 June 2026
Unprompted review
Rated 3 out of 5 stars

I ordered a Man Crate for my husband as…

I ordered a Man Crate for my husband as they advertised biltong,droēwors and snapsticks in it. It only came with biltong and droèwors.
The package is perfect with the message and name on it.
Just a shame they dont put in what they advertised.

29 May 2026
Unprompted review
Rated 1 out of 5 stars

Poor quality product delivered - Replacement delivery postponed twice

On 27 May 2026 I ordered a personalised Gown and Towel set for R1799
1. It was supposed to be embroidered "T Soafo", instead it said "S Soafo".
2. The product description says the item will be EMBROIDERED in blue THREAD. What they sent me is not embroidered, it is stamped with blue INK. They suppose that customers are too stupid to know what thread looks like or what embroidery is?
3. After a logged a return they promised to correct the order and send a replacement on 29 May.
4. On 29 May they sent a message saying they would no longer deliver on 29 May, but they would deliver on 30 May instead.
5. On 30 May they sent a message saying they would not deliver on 30 May but they would deliver on 1 June instead.
I have completely lost faith on Netflorist - there is no coming back from this one.

27 May 2026
Unprompted review
Rated 1 out of 5 stars

I ordered the Snack attack yester for a…

I ordered the Snack attack yester for a colleague at a hospital, it was supposed to be delivered yesterday.Today i called in the morning but now is 13h54 still not delivered.

Your service is very poor i will never recommend anyone to use you worst you cannot call back the 011 number that was called.

26 May 2026
Unprompted review
Rated 1 out of 5 stars

I ordered my bosses birthday present…

I ordered my bosses birthday present from NetFlorist and expected it on the I stipulated. Needless to say I am still waiting for it to be delivered. I received cocky comments from the so called Agent with generic responses about the times of delivery and that I didnt specify it was urgent. There is no place in your to specify anything. it felt like I was dealing with an AI bot but was told no I wasn't it was a live agent. Well the intelligence level left alot to be desired. I will never use Netflorist again and will make sure none of my clients or friends use them either for there own sanity

26 May 2026
Unprompted review
Rated 1 out of 5 stars

Hi my experience with Netflorist was…

Hi my experience with Netflorist was the worst. I ordered a gown set for my boyfriend whose birthday is today and it was supposed to be delivered yesterday and they didn’t even have the decent to let me know that they won’t able to deliver due to the delivery van being broken down. Yoh I’m so annoyed with this company

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Easy to place the order online and address and recipient were saved from previous orders. Everything is very simple and easy and keeping me updated made me feel comfortable throughout the journey. Delivery was prompt. Thank you Netflorist

22 May 2026
Unprompted review
Rated 1 out of 5 stars

I made a terrible mistake by ordering…

I made a terrible mistake by ordering from Netflorist again! They mixed up the orders and their email to me have another person's name and order number! I tried phoning from Australia, but all the phone numbers can't connect.
It looks like I lost my money and my aunty's birthday gift now.
What a disgrace! Netflorist used to be the go to, but never again.

20 May 2026
Unprompted review

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